What Their Customers Are Saying

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All testimonials are provided and verified by Fifty Floor. Verified testimonials on Opinion Corp is a paid feature of the platform.

I love 50 Floor

Fifty Floor
This was the second room we had 50 Floor install Hardwood in and I love it. Alex and his co worker were so amazing and so professional. The work was done quickly and it looks perfect. I will definitely have 50 floor install flooring for me again.
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We are very happy with our laminate as well as the carpet..the crew did a quick fantastic job..A special thankyou to Natalie in Orlando fl for going out of her way to help us resolve any issues..

Fifty Floor
Very happy with our laminate and carpet purchase with 50 jFloor..A special thank you to Natalie in Orlando Fl for resolving any issues we may have had..She was great.......Michael Thompson Orlando Florida
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Bill is awesome! Respectful and very knowledgeable!

Fifty Floor
He came to give us an estimate
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor's reply to:

Fifty Floor - Not good service on my floors
Fifty Floor - Not good service on my floors
Fifty Floor - Not good service on my floors
Fifty Floor - Not good service on my floors
Fifty Floor - Not good service on my floors
Fifty Floor - Not good service on my floors
Dear Valued Consumer, We understand that your home is of the utmost importance and that you have provided your time, to add beauty and value to your home. We are sorry to hear you were less than satisfied with your flooring experience. We strive for excellence and when...
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ID
#2491433 Review #2491433 is a subjective opinion of poster.
Product
Armstrong Flooring Vinyl Flooring
Fifty Floor's reply to:

We have an installation appointment coming up on Tuesday and have a question.

Dear Valued Consumer,
We would like to apologize for your recent experience. Please expect a call soon!
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right; and this message has been forwarded to the management team. Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2451070 Review #2451070 is a subjective opinion of poster.
Preferred solution
A call back to answer our question

We have called the Maryland office with a question and left 5 messages with install and customer service since Friday. We have not received a call back. If we don't get a call back by tomorrow at 5:00 we will rethink using your company.

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Fifty Floor's reply to:

Love the floors

Hello Valued Consumer.
We are thrilled to have you as part of the 50 Floor family!
We are incredibly grateful that you took the time out to leave us a review.
Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2395736 Review #2395736 is a subjective opinion of poster.

We had the flooring(vinyl planking about 3 years ago. It is the best thing we ever did. The floors still look beautiful.50 floors you are the best.!!!

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Fifty Floor's reply to:

WHERE IS MY FLOORING?

Dear Valued Consumer,
We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Please expect a call soon from the local management team in order to offer a resolution to your unfavorable experience. Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times.
We apologize for the delay and thank you for your patience.
Customer Service Department (877) 503-5667
author's review
ID
#2330523 Review #2330523 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I ORDERED CARPET FOR MY FAMILY ROOM AND HARDWOOD FLOOR FOR MY KITCHEN IN THE BEGINNING OF OCTOBER.

I DON'T HAVE MY CARPET BECAUSE THE SALESMAN DIDN'T ORDER ENOUGH.

MY KITCHEN WAS INSTALLED BUT THE INSTALLERS SCRATCHED UP THE FLOOR PUTTING THE REFRIGERATOR BACK. THEY HAD TO ORDER 3 MORE BOXES OF WOOD. ITS DECEMBER 10TH AND I DON'T HAVE MY FLOORS!

User's recommendation: Don't expect good communication if any or the truth.

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Fifty Floor's reply to:

Dear Valued Consumer. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. That is our commitment to you. We haven’t grown so rapidly over our competition by just offering a great deal. We also offer great...
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ID
#2317176 Review #2317176 is a subjective opinion of poster.
Fifty Floor's reply to:

Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Dear Valued Consumer, We're sorry to hear you were less than satisfied with your flooring service. We pride ourselves on our customer service and the high-quality standards we maintain. This has been forwarded to your local 50 Floor location. Please expect a call soon.
Customer Service Department (877) 503-5667
author's review
ID
#2229758 Review #2229758 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Loss
$1200
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Horrible customer service didnt get service that I paid for lying salesman and lying assistant manager My floors were installed they did not pull up the old floors they put the new floors down on my old Floors the new towel rip two days later its a month later and I havent heard from anybody and they pretend they care about you if I was in a Caucasian neighborhood and I spent more money than they did give a damn but because youre African-American in a poor neighborhood my cash still matters in there blowing me off and nobody wont respond this company sucks ***

User's recommendation: Runaway use Home Depot or Lowe’s you get better.

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Fifty Floor's reply to:

I’m writing to commend FlooringConsultant, Christian Nicolette. He called 30 minutes before the appointment time, as promised. He was knowledgeable, professional, and patient.

Dear Valued Consumer.
We appreciate your kind review, thank you.
Respectfully, 50 Floor
author's review
ID
#2184314 Review #2184314 is a subjective opinion of poster.

Additionally, Mr. Nicolette was understanding and gracious after we had made our choice of flooring and hed measured the rooms.

Unfortunately, we decided against the installation due to our financial limitations. Being out of work determines our budget at this time, so we will be happy to move forward with this company/Mr.

Nicolette when we have saved enough funds to have exactly what we want. Thank you for helping us set our goal.

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Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2138054 Review #2138054 is a subjective opinion of poster.
Preferred solution
Cancel my appointment

Unable to find my appointment made online yesterday. 11:00 August 28 is the appointment I want to cancel

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Fifty Floor's reply to:

Change my negative review

Dear Valued Consumer,
We are very appreciative of your thoughtful updated review. Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2134932 Review #2134932 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.

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Contact Fifty Floor Customer Service

Website:
50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
Phone:
(877) 503-5667
Contact Fifty Floor Customer Service

Latest Question

Contacting Customer Service

I've been trying to reach Dana to cancel my project. He has not called back. Is there someone else that I can speak with?

Fifty Floor Questions
Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2128468 Review #2128468 is a subjective opinion of poster.

I have to cancel appt on Saturday,

Have to work

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Fifty Floor's reply to:

I have tried all day to get them to return my calls

Dear Valued Consumer,
We are extremely apologetic for this unfavorable experience. We understand that your home is of the utmost importance and that you have provided your time, in order to add beauty and value to your home. This review has been forwarded to the management team. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2095798 Review #2095798 is a subjective opinion of poster.
Loss
$7000
Preferred solution
Full refund

Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only want my money back a person is only as good as there word we ended up doing the job ourself so we could get the house back in order good luck if you get them to work for you. sassy55@***.rr.com

User's recommendation: Not at all.

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1 comment
#1908821

Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed

Fifty Floor's reply to:

Boards buckling and closet I can not open or close

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t seem to find you in our system under this name. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2087834 Review #2087834 is a subjective opinion of poster.
Preferred solution
Fix the problems

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help

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Fifty Floor's reply to:

Dear Valued Consumer, We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to...
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ID
#2046943 Review #2046943 is a subjective opinion of poster.
Fifty Floor's reply to:

Issues with the floor from day one

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2044364 Review #2044364 is a subjective opinion of poster.

Floor is squeaking now. After they fixed it before

User's recommendation: Don’t use. Awful job.

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Fifty Floor's reply to:

Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.

Dear Valued Consumer,
We are extremely apologetic for this very unfavorable experience.
Thank you for letting 50 Floor address your concerns and coming to a resolution.
Customer Service Department (877) 503-5667
author's review
ID
#2042472 Review #2042472 is a subjective opinion of poster.
Pros
  • Floor is beautiful but the lack of trim work ruins the look
Preferred solution
Someone come out and fix the issue. I would like an apology for the run around i am having trying to get this resolved.

I am having issues getting someone to address my issues with an install that happened June 26th. I reached out and had an appointment scheduled for July 3rd.

There was no call and no show for the person that was scheduled to come back out to address the issue. It is now 7.8.2020 and I have not had anyone call me back after the several messages I have left.

This is unacceptable. I have been patient but I need a resolution today.

User's recommendation: Not for this type of service after the work is done.

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