What Their Customers Are Saying ?

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I love 50 Floor

Fifty Floor
This was the second room we had 50 Floor install Hardwood in and I love it. Alex and his co worker were so amazing and so professional. The work was done quickly and it looks perfect. I will definitely have 50 floor install flooring for me again.
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We are very happy with our laminate as well as the carpet..the crew did a quick fantastic job..A special thankyou to Natalie in Orlando fl for going out of her way to help us resolve any issues..

Fifty Floor
Very happy with our laminate and carpet purchase with 50 jFloor..A special thank you to Natalie in Orlando Fl for resolving any issues we may have had..She was great.......Michael Thompson Orlando Florida
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Bill is awesome! Respectful and very knowledgeable!

Fifty Floor
He came to give us an estimate
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Cancel appointment

Unable to find my appointment made online yesterday. 11:00 August 28 is the appointment I want to cancel
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ID
#2138054 Review #2138054 is a subjective opinion of poster.
Preferred solution
Cancel my appointment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Change my negative review

I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.
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ID
#2134932 Review #2134932 is a subjective opinion of poster.

Cancel appointment

I have to cancel appt on Saturday, Have to work
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ID
#2128468 Review #2128468 is a subjective opinion of poster.
Location
Detroit, Michigan

I have tried all day to get them to return my calls

Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only want my money back a person is only as good as there word we ended up doing the job ourself so we could get the house back in order good luck if you get them to work for you. sassy55@carolina.rr.com

User's recommendation: Not at all.

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1 comment
Anonymous
#1908821

Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed

ID
#2095798 Review #2095798 is a subjective opinion of poster.
Location
Albemarle, North Carolina
Loss
$7000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Boards buckling and closet I can not open or close

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help
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ID
#2087834 Review #2087834 is a subjective opinion of poster.
Preferred solution
Fix the problems
This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant negligence on the installer's part. You will be left to float the bill....
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ID
#2046943 Review #2046943 is a subjective opinion of poster.

Issues with the floor from day one

Floor is squeaking now. After they fixed it before

User's recommendation: Don’t use. Awful job.

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ID
#2044364 Review #2044364 is a subjective opinion of poster.
Location
Sykesville, Maryland

Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.

I am having issues getting someone to address my issues with an install that happened June 26th. I reached out and had an appointment scheduled for July 3rd. There was no call and no show for the person that was scheduled to come back out to address the issue. It is now 7.8.2020 and I have not had anyone call me back after the several messages I have left. This is unacceptable. I have been patient but I need a resolution today.

User's recommendation: Not for this type of service after the work is done.

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ID
#2042472 Review #2042472 is a subjective opinion of poster.
Pros
  • Floor is beautiful but the lack of trim work ruins the look
Preferred solution
Someone come out and fix the issue. I would like an apology for the run around i am having trying to get this resolved.

Nightmare

Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Hired this company to put down hardwood floors for me a disaster. The job was supposed to start on the 29th so let's begin with the story two of their workers came out and stated we are just dropping off the wood today and will be back tomorrow. Ok second day came was to arrive at 8am no showed up so at 8:30 here come the so-called Supervisor by the name of Mike stated he was here because the two guys never showed up. So here he comes with some guys that it looked like he picked them up from a corner somewhere. Just saying stay away from this company. Two day jobs turned in to a week. Had to hire another company to get my house back together.

User's recommendation: Stay away please.

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ID
#2033334 Review #2033334 is a subjective opinion of poster.
Location
Mansfield, Texas

Contact Fifty Floor Customer Service

Website:
50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
Phone:
(877) 503-5667
Contact Fifty Floor Customer Service

Fifty Floor Products and Services Reviews

Product or Service Reviews
Installation  1.9 33
Flooring Installation  1.8 92
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3

Latest Question

Contacting Customer Service

I've been trying to reach Dana to cancel my project. He has not called back. Is there someone else that I can speak with?

Fifty Floor Questions
Fifty Floor's reply to:

Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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ID
#2023974 Review #2023974 is a subjective opinion of poster.
Fifty Floor's reply to:

Thank you, for your kind words! It makes us happy to know that providing our clients with the best flooring services we can offer is paying off. If we can make your life easier, then we have truly done our job. If there is any other way, we can help you, don’t hesitate...
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ID
#2015485 Review #2015485 is a subjective opinion of poster.
Location
Georgetown, Texas
Fifty Floor's reply to:

Bait and switch

Dear Valued Customer,

We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that you have been in contact with the manager to address your concerns. Please feel free to call 1 877-503-5667 if you have any additional questions or concerns.

Yours sincerely,
50 Floor
877-503-5667
ID
#1912641 Review #1912641 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I had laminate flooring installed which the salesman said i should get the waterproof one which i agreed even though it was more expensive but we have 2 small dogs and know they would eventually have a accident at sometime. Well they did and the floor started to buckle i was shocked it did that so we called and the lady was very nice and said they would come out and replace the 3 boards.

Then the day before she called and said i didn't buy the waterproof laminate. So i check my bill and no where on My receipt did it say what kind of laminate i bought it only said laminate.

That's Bait And Switch. Would not recommend 50 floors to anyone...

Fifty Floor's reply to:

Worst experience ever no one keeps their word

Dear Valued Customer,

We’re sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies.
We will be reaching out soon and you should get a call from a member of our management team; in order, to determine how we can provide a solution. If you prefer, you can also contact 50 Floor customer service team directly at 877-503-5667.

We value our customer's opinions and would like to thank you for bringing your disappointment in our services to our attention.

Yours sincerely,
50 Floor
ID
#1892679 Review #1892679 is a subjective opinion of poster.
Preferred solution
Price reduction

Thanks for the $150.00 refund check Joe. It was awesome to know after you talked with me that everything I said fell on deaf ears.

User's recommendation: don't do it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor's reply to:

Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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ID
#1841538 Review #1841538 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor's reply to:

Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Dear Mr. Howison, We would like to once again apologize for your experience and for the inconvenience that was caused. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We value both your honest feedback and...
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ID
#1781756 Review #1781756 is a subjective opinion of poster.
Location
Saint Marys, North Carolina