Welcome to Fifty Floor Community
4
Issues
resolved
131
Company
responses
113
Customer
testimonials
50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.
A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.
A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.
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Cancel appointment
Unable to find my appointment made online yesterday. 11:00 August 28 is the appointment I want to cancel
ID
Preferred solution
Cancel my appointment
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified ReviewerChange my negative review
I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.
ID
Cancel appointment
I have to cancel appt on Saturday, Have to work
ID
Location
Detroit, Michigan
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I have tried all day to get them to return my calls
Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only want my money back a person is only as good as there word we ended up doing the job ourself so we could get the house back in order good luck if you get them to work for you. sassy55@carolina.rr.com
User's recommendation: Not at all.
1 comment
ID
Location
Albemarle, North Carolina
Loss
$7000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified ReviewerBoards buckling and closet I can not open or close
Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help
ID
Preferred solution
Fix the problems
This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant negligence on the installer's part. You will be left to float the bill....
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ID
Issues with the floor from day one
Floor is squeaking now. After they fixed it before
User's recommendation: Don’t use. Awful job.
ID
Location
Sykesville, Maryland
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Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.
I am having issues getting someone to address my issues with an install that happened June 26th. I reached out and had an appointment scheduled for July 3rd. There was no call and no show for the person that was scheduled to come back out to address the issue. It is now 7.8.2020 and I have not had anyone call me back after the several messages I have left. This is unacceptable. I have been patient but I need a resolution today.
User's recommendation: Not for this type of service after the work is done.
ID
Pros
- Floor is beautiful but the lack of trim work ruins the look
Preferred solution
Someone come out and fix the issue. I would like an apology for the run around i am having trying to get this resolved.
Nightmare
Hired this company to put down hardwood floors for me a disaster. The job was supposed to start on the 29th so let's begin with the story two of their workers came out and stated we are just dropping off the wood today and will be back tomorrow. Ok second day came was to arrive at 8am no showed up so at 8:30 here come the so-called Supervisor by the name of Mike stated he was here because the two guys never showed up. So here he comes with some guys that it looked like he picked them up from a corner somewhere. Just saying stay away from this company. Two day jobs turned in to a week. Had to hire another company to get my house back together.
User's recommendation: Stay away please.
ID
Location
Mansfield, Texas
Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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ID
Thank you, for your kind words! It makes us happy to know that providing our clients with the best flooring services we can offer is paying off. If we can make your life easier, then we have truly done our job. If there is any other way, we can help you, don’t hesitate...
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ID
Location
Georgetown, Texas
Service
Bait and switch
author's review
ID
Worst experience ever no one keeps their word
author's review
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer
Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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ID
Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer
Dear Mr. Howison, We would like to once again apologize for your experience and for the inconvenience that was caused. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We value both your honest feedback and...
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ID
Location
Saint Marys, North Carolina
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Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed