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Fifty Floor's reply to:

Peeling and looks horrible | Fifty Floor review

Dear Frederick James,

Thank you for sharing your flooring concerns. As it was communicated to you, you will receive a follow up call from your local market to further address your flooring concerns. We appreciate you choosing to partner with 50 Floor for your flooring needs.
Review
#1104314 Review #1104314 is a subjective opinion of poster.
Cons
  • Customer service and product
Reason of review
Damaged or defective
Loss
$1900
Preferred solution
Let the company propose a solution

I paid $1900.00 for a small bedroom and small closet and I got cheap flooring and insults from "customer relations" BEWARE they "TALK" great , looks OK when installed and less than 5 months later it looks like it is 100 years old and THEY BLAME YOU and want to "repair" with the same cheap flooring that they installed to start with. I tried another company years ago and was satisfied with product but installation was a problem, saw the ads for 50 floor and tried them with one small bedroom and told sales person if all was well I would do master bedroom later.

Never heard back and when flooring started to rise and peel I contacted local and got insulted and hung up on, I then called National office and same thing. Have not heard back in a month so I guess that I am stuck.

Installation Crew Very Responsive | Fifty Floor review

Very professional. On time, complete walk through, very productive. Had one hiccup but it was taken care of quickly and professionally. The installation crew was very responsive to my requests and had a great attitude throughout the process. John R Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1153637 Review #1153637 is a subjective opinion of poster.
Reason of review
Good customer service

Will Recommend | Fifty Floor review

I can’t say enough about 50 Floor! I’m so happy with my new vinyl flooring. Tim my salesmen was so helpful throughout the whole process. Will recommend to friends and family H Atkins Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1231999 Review #1231999 is a subjective opinion of poster.
Reason of review
Good quality

Wonderful company! | Fifty Floor review

Wonderful company! Absolutely love my new floors! R Scott Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1231996 Review #1231996 is a subjective opinion of poster.
Reason of review
Good quality

A++ | Fifty Floor review

We were referred to 50 floor from a friend and co-worker. So glad we went with them. Our rep David was on time and very thorough explaining the differences in types of floors we were considering. The pros and cons of each based on our situation. He took time and we didn't feel rushed at all. The day of install went pretty smooth also. They moved all our stuff and put the new floors down. All of it was done in a day..actually..a little less than a full day. We love our new look and will def recommend them and use them again next time. A++ B Mullican Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1231994 Review #1231994 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

POOR quauity flooring | Fifty Floor review

Dear Valued Customer,

Thank you for sharing your experience on partnering with 50 Floor for your flooring installation. We are aware that you have communicated with the local market who installed your floor installation along with attempting to address your floor concerns. The floor concerns you listed are not installation warranty nor manufacture related as the floor concerns do not f. The matters with the floor were caused by environments within the home. Options were provided to correct the floor matters for you. Should you decide to choose one of the options provided to you, we will be happy to assist further. We appreciate your business and pride ourselves in standing behind our quality flooring products and floor installation. You are welcome to communicate with me directly regarding your flooring matter further.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#1097267 Review #1097267 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1900
Preferred solution
Let the company propose a solution
POOR quauity flooring - Fifty Floor review

the SALESMAN assured us we were buying TOP QUAUITY flooring , I paid what I thought was a lot at $1900.00 for flooring for a small bedroom but wanted quality and was willing to pay for it. The floor is peeling and rising after only 5 months.

when I called I was told it was our "fault" as we must have put water on the floor (but we did not) they want to "repair" using the same poor material . After many minutes I finally got the customer relations "manager" on the phone, She was no more help than the first person.

I asked for the name and phone # of the President of the company and suddenly was disconnected. VERY UNHAPPY , I spent lots of money , got a defective floor and was told it was all my fault

Well done | Fifty Floor review

Well done - Fifty Floor review
Two installers put our wood laminate floor in in less than a day. It is beautiful and really makes the living room area bigger and brighter. We were missing a threshhold piece but the contracter came back within a week and fixed it. All in all, we are pleased.
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1091623 Review #1091623 is a subjective opinion of poster.
Reason of review
Good quality

Very Professional | Fifty Floor review

Service was good all the way from the sale to the install , communication was excellent . the installers were very professional . they were way more professional than empire today !! K Siwicki Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1232007 Review #1232007 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Not a satisfied customer! Extreme Disappointment! | Fifty Floor review from Tucker, Georgia

Dear Valued Customer,

Thank you for sharing your experience on partnering with 50 Floor for your floor installation. We appreciate your feedback.Please be assured that we will continue to move forward to address your installation concerns you shared during a recent site visit to your home by 50 Floor's general manager(8/21/17).
Review
#1089592 Review #1089592 is a subjective opinion of poster.
Reason of review
Bad quality
Not a satisfied customer! Extreme Disappointment! - Fifty Floor review
Not a satisfied customer! Extreme Disappointment! - Fifty Floor review
Not a satisfied customer! Extreme Disappointment! - Fifty Floor review
Not a satisfied customer! Extreme Disappointment! - Fifty Floor review
Not a satisfied customer! Extreme Disappointment! - Fifty Floor review

Edit- I must edit to reflect recent developments in our flooring saga. Our sales person Todd, who is unaware of just how horrible the installation is, the damages that have occurred in my home, and the extremely poor professionalism of his installer, took it upon himself to sent a "pay up now" threatening text late at night to us.

Due to the horrible installation our dishwasher is unable to move, we had to cut into our cabinets for our refrigerator to be replaced and our over is an inch higher than the counters. Not to mention our deck is destroyed from the tiles being cut there and not cleaned up. We have pieces of tiles in our yard and all over our deck, which is dangerous to my family. If this is the continued communication from this company, I am unsure how they stay in business.

The Quality Assurance Manager has been involved and deemed the job unacceptable and they will be redoing our floors. While I wish I could give them a higher review, I just cannot. The floors do look great but the installation process was grueling. The salesman, Todd, was excellent.

Very helpful and knowledgeable. The product is beautiful and looks great so far. However, the installation process was a nightmare. The installer was never on time and never called before arriving.

It was a daily guessing game as to when he would show up. Our job wasn't the easiest and Mother Nature didn't cooperate but that is Atlanta in the summer time so we understand the project taking a few more days. What we are not okay with is the lack of timely arrival and rushing that took place at the end of the job. The installer arrived around 10:30 or 11 and didn't get done during the day, remember those Atlanta afternoon storms.

So this delayed the install more. At the end, he was in such a hurry to move on that he replaced our heavy appliances before the grout was set or dried, I did make him move them, which he didn't seem happy about. For as much as we spent on the floors, we wanted it done correctly the first time. Being displaced with a toddler and a dog for 3 days was tough.

We didn't want to do that again if something was wrong. I would like to recommend the company, just definitely NOT the installer!

Definitely Recommend | Fifty Floor review

On behalf of the Dynamic Recycling team, thank you 50 Floor! We had a great experience from our Sales Rep Travis to Hicham and his Installation Crew. All demands were met, I feel like we were never taken advantage of in pricing, and the floors look fantastic! We will definitely recommend you to any other businesses, friends, family, etc. -The Dynamic Recycling Team M Brooks Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1232020 Review #1232020 is a subjective opinion of poster.
Reason of review
Good customer service