Efficient

After having a horrible experience with another company Luis was a breath of fresh air.He showed me selections of what I asked for and recommended the best size for my space. I placed my order on March 1, 2017 on the 13th the installer was there at the appointed time ready to put my floor in. He showed me the tile I picked out and options on how the pattern would lay. Once signed off on the tile and the pattern they went to work. They were fast efficient and very clean. They were very professional. I will definitely use them again. Bonita Seabolt Installed March 2016 in McDonough GA
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1040304 Review #1040304 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

50 Floor - Carpet Installation Review

Dear Mr. Runger,

Thank you for choosing to contract with 50 Floor for your flooring installation. We greatly apologize for the inconveniences that you experienced during the installation process. We also appreciate you allowing us to make the floor installation matter right for you. Thank you once again for choosing 50 Floor.
ID
#1025609 Review #1025609 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Order processing issue

First time ever using 50 Floor and it couldn't have gone much worse. Prior to the installers arrivial I was excited about getting new carpet.

I have everuthing removed from the rooms as the paoereork ststes to do...my kitchen is now full of 3 bedrooms worth of stuff. Thr installers arrive at the time they stated when they called me. They ask to see the bedrooms, i show them around. The lead installer asks me to come verify the purchase and thats where my good mood changes....the carpet the installers brought was blue-Official color is called Poolside...it is the wrong kind, wrong color, and wrong style of carpet Nothing close to the Mohawk Palisade 857 shade of brown i bought.

The installer looks at the label, then calls his supervisor. My question is how many people looked at and verified this order before it was brought to my house?

So now I sit here pissed off bc i cant get into or use my kitchen because its full of 3 bedrooms of stuff...if i put it back Ill have to move it all again ...no new carpet in my house and my anger level increasing as i replay the events. Just a huge inconvience and pain in the ***.

Happy Customer

The installers came and did an excellent job. I made some changes to my initial order and Chad in corporate office was very helpful and flexible in making my floor changes complete. During installation Greg from the quality team came to ensure the floors were being completed in a correct manner. Excellent work and very professional installers who also cleaned up their work material before they left. Gloria L Georgia
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1153635 Review #1153635 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Wonderful

The sales rep John, was Wonderful! And the two men that came to my home were So Professional! Just Loved them,!! And I'm so Happy I Love my Carpet! They were so neat and clean up there mess! I definitely recommend 50 Floor to all my friends! Thank you Good Job!!!!And Money well spent! March 31,2017 Installed! Liz Kochis Installed March 2016 in Aberdeen NC
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1040303 Review #1040303 is a subjective opinion of poster.
Service
Fifty Floor Sales Representative
Reason of review
Good customer service

Great Company

In and out in one day. Had my kitchen, foyer and two baths done. No complaints! I’m happy with the outcome. Shannon R. North Carolina
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157102 Review #1157102 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good quality

Beautiful

I am so thrilled with my new floors! The excitement of such a beautiful new update for my home is equal to the extraordinary experience I enjoyed with 50 Floors. Linda B North Carolina
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157101 Review #1157101 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Customer for Life

Customer for life! Great products, great prices, and professional installation. Moe and his team knocked it out! Professional, courteous, and knowledgeable. Travis Dietz Installed March 2016 in Lancaster NC
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1040301 Review #1040301 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service
Fifty Floor's reply to:

Horrible dishonest unprofessional

Dear Mr. Hancock,

Thank you for submitting a review on your experience with 50 Floor. We truly appreciate you choosing 50 Floor for your flooring needs. When this matter occurred in the year of 2013, 50 Floor moved quickly to address your concerns. In speaking with you on 02/20/17 and 02/21/17, we advised that the best way to take care of your flooring matter would be to involve you homeowner's insurance. With time lapse, we have no true way to determine the cause of the mold as we immediately in the year of 2013 hired a plumber twice and replaced the damaged flooring. We will be more than happy to discuss with your homeowner’s insurance this flooring matter should they need to speak with us directly.
ID
#1008724 Review #1008724 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • See review and yelp pages
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
Fifty Floor - Horrible dishonest unprofessional

Our next step is getting a lawyer. We had their high end wood laminate installed in our bathroom, kitchen, and den.

Install went fine. A few days after install we noticed water around the base of the toilet they had reinstalled. I contacted quality control and then management and was told someone would get right back to me. After one week a manager called and I explained the problem.

I was told to document it and send photos. Which I did. I received an email that they would review it and get back to me. Days passed.

Meanwhile the water underneath the flooring had warped the floors and a mildew smell had become obvious. They finally got back to me and arranged for someone to come out do the repair and reinstall the toilet. ( please see story on Yelp and all other media channels) A different installer from the first crew arrived I explained the problem and he went to work. I walked a couple of doors down to a neighbors while he did the repair and install.

I received a call that he was finished and met him leaving in the driveway. He left and I went in to inspect the job. He had installed the wrong color flooring in the bathroom not even close and lighter than the dark pecan we had installed. I immediately contacted management.

I was told to document it and send pictures. Really. Ok well I did that again. 3 days later I received a call scheduling another install.

A different guy arrived. He had the right flooring this time did the repair and reinstalls the toilet. I explained that the mold smell has not subsided as I was told by management that it would. He said to contact 50 floor .

I did. Nothing we can do about that I was told. Not 4 days later we noticed water around the base of the toilet again. I recon tactic management and was told, you guessed it, document it and send photos and someone would get back to you.

A week passed and finally someone got back me. I explained that the floor had warped again and that mold had now gotten up into the walls and all of the base board were ruined and that mold is a serious problem as I have small kids. I was told that I needed to get a plumber. I would have thought they would have handled all of that and I was also to,d that they would split the cost of the reinstall and plumber.

I couldn't believe my ears. I took it even farther and contacted upper management. Almost a month went by and the mold smell continued to grow. They finally had the repair done and paid for a plumber.

But the damage has been done to the home and the constant smell of mold and mildew is pungent. Well here we are still a year plus later the problem never was resolved, they basically told me to go screw myself and now I. Stuck having to pursue legal council because they could do right by their customer. I live in a fairly nice neighborhood and other people were considering using them until my neighbors saw and heard what was going on.

Buyer beware. They are horrible at problem resolution, they are a mass producer and problems get shuffled under the rug and they do thing on their schedule not yours. Use home advisors and fund a private company. Close to the same pricing and the private company actually cares.

It is horrible having to live with this smell and potential health hazard and I have been told that this is serious and should bring this to legalities? Thoughts

1 comment
#1288693

The problem still remains unresolved a mistype in my former review

They shouldn't be able to get away with leaving a job in this condition and putting people in harms way.

Choose 50 Floor

My wife contacted 50 Floors to install a laminate floor in the master bedroom. Chuck provided the estimate and was a true professional. The Installers were prompt, courteous, and very professional. The Installers cleaned up and made it look like no one had even been there. I'd absolutely recommend 50 Floors for your flooring needs! You won't be disappointed. Mark P Georgia
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157104 Review #1157104 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

GREAT

I had flooring put in my house this past weekend and was amazed at all that happened. The installers called ahead and were there when they said they would be, very polite, thorough, finished quickly (I was expecting it to take twice as long as it did) and did more than I expected with the trim. Very professional and I highly recommend them to anyone. If you have doubts about how the job will turn out, don't hesitate to use 50 Floor. It was a very pleasant outcome for me. My neighbor had flooring put down by SOMEONE ELSE and the outcome was NOT what I would want. I am very happy with 50 floors!
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004650 Review #1004650 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
All of the above!

Very Quick and Through

I was very happy with the installation of my new floors. The crew was very quick and through in installing the floors and removed and replaced and cleaned up everything perfectly. Lucretia Mitchell in Loganville Georgia
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1010996 Review #1010996 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

FANTASTIC JOB

Charles Wood, Salesman brought many options of flooring and professional. Installation team did fantastic job. Would highly recommend. Five Stars. Kathy Gerhart in Bishop
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1010997 Review #1010997 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

VERY CONSIDERATE

Salesman directed me to best flooring for my 3 cat home. The installation team was fantastic. Very considerate to me and careful with my belongings. The sewing is undetectable, very well done. Clean up great. Carpet just perfect. Patricia Ketchum in Mableton Georgia
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1010998 Review #1010998 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Well Skilled

The installers were professional and well skilled they treated my home as if it was their home . You have made a loyal customer for any or flooring needs in the future . Lynn Jackson
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004804 Review #1004804 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service

Eye For Detail

I had the pleasure to watch this crew at work today. They were very professional and made accommodations when having to move the heavy furniture as well. The team works well together worked quickly. I appreciated their eye for detail and they didn't seem to mind my many questions, as well. Thank you Veto, Cesar, and Jose Tonia Jordan care of Hazel Jordan
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#993631 Review #993631 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service