Fifty Floor - Very Accommodating

Had a wonderful experience. The crew was very accommodating and helped move the heavy items that we were unable to move. Our floors look great and we are very pleased. The Dynamic Recycling Team in Nashville, TN
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#993629 Review #993629 is a subjective opinion of poster.
Reason of review
Good customer service

Fifty Floor - Well Done!

They kept you informed of their arrival and did a very professional job. Well done!! We will use them again. Carol Warner
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004802 Review #1004802 is a subjective opinion of poster.
Reason of review
Good customer service

Fifty Floor - Professional

My second floor has just been installed. Men were very fast, professional and cleaned up after themselves. Floors are beautiful. Joan Baughman in Orlando Florida
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#993630 Review #993630 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - Great Job

50 Floors did a great job for us. They came out on a Friday, quoted us what we felt was a fair bid. We accepted and on Monday morning they were here to start the job. It was completed by Tuesday evening which allowed us to move in with all new floors. The did a great job and it was exactly as quoted. I would highly recommend them for your flooring needs. L Reed Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232023 Review #1232023 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Late Service

Dear Valued Customer,

Thank you for submitting a review on your experience with 50 Floor. We provide to all customers an expectation of a two hour window to begin installation. However, when scheduling flooring installations, unforeseen circumstances may affect our normal daily operations. Please accept our apologies for this occurrence. Thank you again for choosing 50 Floor to complete your flooring project. Should you have any questions or concerns, you are welcome to give me a call directly.
ID
#940147 Review #940147 is a subjective opinion of poster.
Reason of review
Poor customer service

We scheduled an installation for 8:00-10:00 morning window. The schedular stated that was the earliest to book a time.

On the day of installation, we were contacted that due to rain/traffic it would be closer to 9:30-10:30 window frame for the installers to show up. By 12:00 we called 50 Floors to find out what was going on. They replied that the installer would call us back. Jose called and said he would be here at 1:00 when he finishes his other job.

So our 8:00 first job of the day start window has been pushed off to 1:00 at the soonest due to another job.

Fifty Floor - Absolutely Satisfied

Installers came in and we're very professional, knowledgeable and polite. Completed installation is absolutely beautiful. They also put our sliders under furniture for me as well. Absolutely satisfied with my new floors. Thank you 50 Floors and Picazo Company LLC(installers). I would recommend to my friends and anyone looking for new floors. Larry in Columbia SC
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#947637 Review #947637 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - My Floors Look Beautiful

The salesman was really informative. Answered any and all questions we had. The installers came around 8am and stayed til around 9pm because they were dedicated to get it done in 1 day. Out with that old carpet and had laminate throughout the the house. They are coming again next week to install tile in the kitchen and bathrooms Super hard incredible workers. My floors look beautiful Nathan in Rockhill SC
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#947634 Review #947634 is a subjective opinion of poster.
Reason of review
Good customer service

Fifty Floor - Very Pleased

Very pleased with project from start to finish, from the pleasant and informative sales rep to the equally pleasant installers, who did a fantastic job and made sure everything was back in place and cleaned up when they left. Completed in one day! Betty in Stone Mountain GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#930567 Review #930567 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - Completely Satisfied

From start to finish I was completely satisfied! Our sales rep. Adam was professional and no pressure sales. Every call to their office was handled with top notch customer service. Julie in Geneva GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#930570 Review #930570 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida

Dear Mr. Russell,

Thank you for choosing to contract with 50 Floor for your flooring needs. We appreciate you giving us the opportunity to install new flooring in your home. Also, I would like to thank you for taking the time to speak with me on your floor concerns. As you and I have discussed, you have a floor appointment scheduled for 09/30/16. I look forward to following up with you after your floor appointment and matters are complete.
ID
#922673 Review #922673 is a subjective opinion of poster.
Reason of review
Bad quality
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category  from Altamonte Springs, Florida

Absolutely the WORSE experience ever. A total waste of my money.

Fifty Floor - Taking The Time To Help

I would like to thank salesperson Joesph Silva for taking the time to help my wife an i pick just the right flooring & tile his answers were honest & correct& his patience never ending. 50 Floor is lucky to have him. Mark in Newnan GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#930569 Review #930569 is a subjective opinion of poster.
Reason of review
Good customer service

Fifty Floor - Very Knowledgeable

Have used 50 Floor on three occasions and have been extremely pleased. Our salesman, Bob, was very knowledgeable and helped us select the right flooring (carpet and wood) for our home. I was impressed with how quickly the installation was scheduled (within one week) of our purchase. Follow-up from customer service was appreciated as well. Kay in Marietta, GA Installed September 15, 2016
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#947633 Review #947633 is a subjective opinion of poster.
Reason of review
Fast order processing

Fifty Floor - Thank You

We just wanted to contact you all at 50 floor to say that , We wanted to thank you for the installation team you sent to our house. The guys were amazing and the floor is beautiful!!! They were very professional and did everything in their power to make it a smooth installation experience . Best way to say they were great and are the very best!!!!! Thank you all so much!!! Holly in Atlanta GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#909666 Review #909666 is a subjective opinion of poster.
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - Very unsatisfied and insulted

Dear Debbie Clark,

Thank you for choosing to contract with 50 Floor. We appreciate you giving us the opportunity to install new flooring in your home. I do understand that you have communicated with the general manager regarding your concerns and now your concerns are resolved. Should you have any other concerns or questions, please do not hesitate to give our customer service department a call. You are also welcome to speak directly with me should you choose to do so.

Thank you for choosing 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#904570 Review #904570 is a subjective opinion of poster.
Cons
  • Deplorable customer service
  • Unsatisfied
  • Lie about the contract
Reason of review
All the above!!! Installed wrong grade of carpet for the price of the better carpet!!
Loss
$2800

50 floors instated a carpet grade below than what I paid for, been trying to address with company here in Orlando just to get a run around!!! Called the salesman, empty promises....he even texted me back thinking he was texting his dispatch and insulted me!!

He was saying I was screaming at him!! I haven't begun to scream yet!! But it's coming!!! If David was on a sales call, he would have been here the next day!!!

Horrible customer service, unwilling to work with me, they even broke my closet door and fought with me about it!!

There's more a lot more, don't think I have enough letters!!! Stay away from this company!!!!!

Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Extremely Disappointed

Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#902270 Review #902270 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review posted by user Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!