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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - 10 Stars!!!!!!

First, let me start by saying this is a great company. 50 Floor did a great job putting hardwood on my stairs. The sales Rep. Joseph Silva was on time and very professional. I was referred to Joseph Silva by a friend who loves her carpet. The price was great and I will be using them again soon. 10 stars!!!!! S Melanin Georgia
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Review
#1232002 Review #1232002 is a subjective opinion of poster.
Reason of review
Fair pricing
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - First Choice

50 Floor should be your first choice. Initially, I knew next to nothing about the details of the differences in the many types of flooring. After a very informative consultation with Jennifer, I felt reassured in my decision. Jennifer's professionalism is top notch and I would definitely use her again. C Hutchins Georgia
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Review
#1232000 Review #1232000 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I had a GREAT experience with 50 Floors! I am extremely pleased with my laminate flooring. I have 4 dogs of various ages, and the existing carpeting just had to go!! Will Bedingfield was my salesman, and he was prompt, knowledgeable and courteous! He not only advised...
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Review
#1231998 Review #1231998 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Helpful

Our sales rep Jim was helpful throughout the entire design process. He was backed by team of quality installers, and we would use 50 Floors again in the future. R Mathews Nashville
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Review
#1232016 Review #1232016 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor in Charlotte, North Carolina - Not Happy

Dear Valued Customer,

Thank you for submitting a review. We appreciate you taking the time to speak further with us regarding your flooring concerns. As it was discussed, you will be scheduled for an assessment to be performed to your floors and a resolution will be provided after the assessment. We truly thank you choosing 50 Floor for your flooring needs.
Review
#1084461 Review #1084461 is a subjective opinion of poster.
Reason of review
Poor customer service

I always try yo see the positive in everything. However, this is a situation that eirjs on my nerves every morning fir the kast 6 months.The workers had to return ti ckean up their shabby job.

The floor is hard to clean even with the recommended cleansers. I wish I'd used my pit bull to test for scratches before hand.

Fifty Floor's reply to:

Fifty Floor - 50 Floors made it right

Dear Valued Customer,

Thank you for taking the time to leave such a kind review. We also kindly thank you for giving us to opportunity correct your flooring matters. Thank you for choosing to partner with 50 Floor for your flooring needs.

Kindest Regards,

Angel Mobley
Customer Service Department,
50 Floor
678-91-2266
Review
#1084200 Review #1084200 is a subjective opinion of poster.

I had previously posted a bad post about installation of my floors. 50 Floors did everything to make it right.

Fifty Floor's reply to:

Fifty Floor - Beyond disappointed

Dear Valued Customer,

Thank you for choosing 50 Floor for your flooring needs. All manufacturers warranties flooring products. Each manufacture has different terms and conditions for what is covered and what is not covered for the warranty. As you have described scratches visible in the floor finish, manufactures usually will advise for furniture, etc to be covered or fitted with appropriate protective material. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or dust from damaging the flooring. Scratches are not covered under the one-year installation warranty provided by 50 Floor nor the manufacturer’s warranty provided by the manufacture of your flooring type. 50 Floor successfully installs tens of thousands of flooring installations across the country each year. We do not take lightly your flooring concerns. As advised before to you, we are open to providing a discount toward a new flooring purchase.

Thank you once again for choosing 50 Floor. Should you have any further flooring concerns, please feel free to give me a directly to discuss further.
Review
#1084035 Review #1084035 is a subjective opinion of poster.
Reason of review
Warranty issue

I had originally wanted hardwood flooring, but the sales associate convinced me that laminate was the way to go because of its durability and lifetime guarantee. She asked if we had dogs (we don't) and said people who do go with laminate over hardwood because it won't scratch.

I was worried because I know you can sand and redo hardwood if anything does happen and asked what if something happens with the laminate and she said it won't but if it does it has a lifetime guarantee. We had 908 square feet of laminate and we paid 6700 . Within a year I started noticing thin scratches throughout the floor with no apparent cause. Now the entire floor is made up of scratches and if a tiny drop of water hits a seam it swells up.

50 floor came out to inspect the floor not even two years after purchase and said we needed a total replacement but the warranty doesn't cover that. ( the warranty doesn't really cover anything if you read it). I have been going back and forth for over 3 years and the best they will do is give me a 2000 discount on a new floor. I am outraged- I was overcharged for the floor in the first place- and was sold defective product-now they want me to give them more money to fix it?

I could go buy flooring and put it in less that the discounted price they are offering- I have three small kids and this is the largest purchase I have made since we bought our house and it has made me completely weary. I was even told by 50 floor associate- that it's in the contract that the sales persons description of the flooring doesn't have to be true-----so please buyer beware

Fifty Floor's reply to:

Fifty Floor - Frustrated

Dear Valued Customer,


Thank you for your review. We appreciate you bringing your flooring concerns to our attention. As discussed, your appointment is scheduled for 08/09/17. We look forward to taking care of your flooring matters. Should you have any further questions or concerns, please feel free to contact me directly. Thank you for choosing 50 Floor for your flooring needs.
Review
#1083974 Review #1083974 is a subjective opinion of poster.
Reason of review
Bad quality
Fifty Floor - Frustrated
Fifty Floor - Frustrated

Had our floors done last Monday. All the doorway boards are up or coming up.

I called and sent pictures and video several times. We will get it fixed. I said we get home at 4 well Sergio showed up at 12. I said after 4 he said I'll come back Saturday at 2.

Well here it is almost 4 nothing. I call they will check on it and call back.

Still waiting. I told them from the first time I talked to them I have a toddler and she better not get hurt.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We had a very positive experience with 50Floor. Our primary problem was loud, squeaky floors beneath very old carpeting. The salesman explained how they could help solve the noise problem, and we chose new carpeting. The two men who installed the carpet were friendly,...
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Review
#1083630 Review #1083630 is a subjective opinion of poster.
Reason of review
Fair pricing
Fifty Floor's reply to:

Fifty Floor in Grand Prairie, Texas - Complete waist of there time and mine

Dear Valued Customer,

Thank you for your review. 50 Floor only provides all-inclusive pricing to customers for flooring estimates. We apologize for any inconveniences that may have been caused during the visitation time for your flooring appointment. Please feel free to give me a call directly should you have any further comments or concerns as a voicemail was left for you to communicate on this matter.
Review
#1082897 Review #1082897 is a subjective opinion of poster.
Reason of review
Poor customer service

All the way from ft worth to granbury to give a estimate on floors. Never received a square footage no a itamized cost list.

Acually talked himself right out of a huge insurance payoff and a job. Next please.