Completely Satisfied

From start to finish I was completely satisfied! Our sales rep. Adam was professional and no pressure sales. Every call to their office was handled with top notch customer service. Julie in Geneva GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#930570 Review #930570 is a subjective opinion of poster.
Service
Fifty Floor Sales Representative
Reason of review
Good customer service
Fifty Floor's reply to:

50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida

Dear Mr. Russell,

Thank you for choosing to contract with 50 Floor for your flooring needs. We appreciate you giving us the opportunity to install new flooring in your home. Also, I would like to thank you for taking the time to speak with me on your floor concerns. As you and I have discussed, you have a floor appointment scheduled for 09/30/16. I look forward to following up with you after your floor appointment and matters are complete.
author's review
ID
#922673 Review #922673 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer
Fifty Floor - 50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida
Fifty Floor - 50 Floor - Review in Home Construction and Repair category from Altamonte Springs, Florida

Absolutely the WORSE experience ever. A total waste of my money.

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Taking The Time To Help

I would like to thank salesperson Joesph Silva for taking the time to help my wife an i pick just the right flooring & tile his answers were honest & correct& his patience never ending. 50 Floor is lucky to have him. Mark in Newnan GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#930569 Review #930569 is a subjective opinion of poster.
Service
Fifty Floor Sales Representative
Reason of review
Good customer service

Very Knowledgeable

Have used 50 Floor on three occasions and have been extremely pleased. Our salesman, Bob, was very knowledgeable and helped us select the right flooring (carpet and wood) for our home. I was impressed with how quickly the installation was scheduled (within one week) of our purchase. Follow-up from customer service was appreciated as well. Kay in Marietta, GA Installed September 15, 2016
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#947633 Review #947633 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Fast order processing

Thank You

We just wanted to contact you all at 50 floor to say that , We wanted to thank you for the installation team you sent to our house. The guys were amazing and the floor is beautiful!!! They were very professional and did everything in their power to make it a smooth installation experience . Best way to say they were great and are the very best!!!!! Thank you all so much!!! Holly in Atlanta GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#909666 Review #909666 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Very unsatisfied and insulted

Dear Debbie Clark,

Thank you for choosing to contract with 50 Floor. We appreciate you giving us the opportunity to install new flooring in your home. I do understand that you have communicated with the general manager regarding your concerns and now your concerns are resolved. Should you have any other concerns or questions, please do not hesitate to give our customer service department a call. You are also welcome to speak directly with me should you choose to do so.

Thank you for choosing 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#904570 Review #904570 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Cons
  • Unsatisfied
  • Deplorable customer service
  • Employees
Reason of review
All the above!!! Installed wrong grade of carpet for the price of the better carpet!!
Loss
$2800

50 floors instated a carpet grade below than what I paid for, been trying to address with company here in Orlando just to get a run around!!! Called the salesman, empty promises....he even texted me back thinking he was texting his dispatch and insulted me!!

He was saying I was screaming at him!! I haven't begun to scream yet!! But it's coming!!! If David was on a sales call, he would have been here the next day!!!

Horrible customer service, unwilling to work with me, they even broke my closet door and fought with me about it!!

There's more a lot more, don't think I have enough letters!!! Stay away from this company!!!!!

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Resolved
Fifty Floor's reply to:

Resolved: Extremely Disappointed

Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#902270 Review #902270 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service
New Reviewer
Update by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review posted by user Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!

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All the way through a great experience

Very impressed-from sales person,scheduling,installers to quality assurance manager. All the way through a great experience. My installer, Isidoro Matias, was a real perfectionist. I will most assuredly call 50 Floors when ready to do my downstairs. Debbie in Powder Springs GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#909665 Review #909665 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Can’t Say Enough Good Things

I can't say enough good things about 50 Floor. I was very skeptical that they could carpet 3 bedrooms and replace flooring in 2 bathrooms in one day, but they did it all in 8 hours. Antonio and his crew were great. The installation and products are top-notch, and they left everything clean as a pin. Beth in Snellville GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#909664 Review #909664 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Fast order processing

Great Company

Great, GREAT company!They are thorough, consistent and experienced.They do what the say and follow through with all their work. I had carpeting installed and it was a great experience from start to finish. Their sales rep wasn't pushy or rude. I had another flooring company come out for an estimate and he made me feel terrible because I didn't sign on the dotted line that second.He told me coming to my house and not scheduling me for an install was a waste of his time! 50 floor also did my porcelain tile work a few months ago and it came out just as amazing! I had one spot of carpet that needed to be tacked down a little better, one call and it was fixed immediately!Awesome company!I wish all places were as pleasant to deal with. Melinda in Saint Cloud Fla
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895056 Review #895056 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Good quality

Amazing Job

The installer (Sosa) and his crew at 50 Floors did an amazing job on my floor when installing the product. They were very professional, they did a courtesy call 2 hours before arrival, everything and everyone was professional when entering my home, start to finish. I like how everyone played a part in installing my floor. They consistently stayed in contact with me, letting me know if there was a problem and asking me "How do I like the floor?) I would highly recommend (Sosa) and his crew to any of my friends and co-workers. Great job guys!!!!! Eric in Douglasville Ga
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895055 Review #895055 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service

Top Notch

I am completely satisfied with my new floors. The installation was fast (2 days) and they removed carpet, tile and laminate. The quality of the floors is top notch and my installation team was the best! Patricia in Wimberley Tx
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895050 Review #895050 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Worst ever

Dear Valued Customer,

Thank you for taking the time to submit a review regarding your experience with 50 Floor. I do understand that 50 Floor has resolved your floor matters now. We truly appreciate you choosing 50 Floor for your flooring needs and apologize for any inconveniences that may have been caused to you. You are welcome to give me a call directly should you have any additional matters to address.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#882108 Review #882108 is a subjective opinion of poster.
Reason of review
Being lied to

As I see my post is not showing It Took 2 weeks to finish. Never showed up.

Stove and regf. moved to dining room And they didn't come back. Talked with Tim in Nashville said he will com. something for everything we when threw Never happen.

And no one every call or gave a ***. Just lies. What happen 50 floors ! The only person that was good was the salesman, boy were we fooled.

And my dining room floor is not level as it was before. Took all my dresser drawers out and said you have to ut them back in. The salesman looks like a fool. As of July 15 I will post this ever were I can.

I would hate for someone else to spend this kind of money and get screwed. And I still have to do the other half of my house.

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Fifty Floor's reply to:

50 Floor - Review in Home Construction and Repair category from Lawrenceville, Georgia

Dear Keebie Howard,

Thank you for taking the time to contact 50 Floor for your flooring needs. It was a pleasure to speak with you. If you should have any questions or concerns regarding flooring, you are welcome to give our customer service department a call directly. Also, we will be happy to schedule an appointment for a sales representative to visit your home with flooring samples.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#871431 Review #871431 is a subjective opinion of poster.

I would like to speak to someone Keebie Howard 404271****

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Fifty Floor's reply to:

50 Floor - Review in Home Construction and Repair category from Garland, Texas

50 Floor greatly appreciates all of our customers and we are thankful you have posted this review as well. We appreciate your decision to want to work with us again. Ultimately, you have met with your original flooring expert to view other samples for your home. We look forward to hearing from you regarding your new potential flooring project. 50 Floor strives to provide quality products with quality service and we have accomplished that with your original install. If you should choose to move forward with your new project we will be more than happy to satisfy your needs again.
author's review
ID
#866714 Review #866714 is a subjective opinion of poster.
Reason of review
Poor customer service

Will thank you did it you to me again. You did not show up when I made an appointment with you you know I amnot happy with the service that we're getting after the floor has been installed.

Cecil Monroe

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