Resolved
Fifty Floor's reply to:

Resolved: Extremely Disappointed

Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#902270 Review #902270 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service
New Reviewer
Update by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review posted by user Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!

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All the way through a great experience

Very impressed-from sales person,scheduling,installers to quality assurance manager. All the way through a great experience. My installer, Isidoro Matias, was a real perfectionist. I will most assuredly call 50 Floors when ready to do my downstairs. Debbie in Powder Springs GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#909665 Review #909665 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Can’t Say Enough Good Things

I can't say enough good things about 50 Floor. I was very skeptical that they could carpet 3 bedrooms and replace flooring in 2 bathrooms in one day, but they did it all in 8 hours. Antonio and his crew were great. The installation and products are top-notch, and they left everything clean as a pin. Beth in Snellville GA
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#909664 Review #909664 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Fast order processing

Great Company

Great, GREAT company!They are thorough, consistent and experienced.They do what the say and follow through with all their work. I had carpeting installed and it was a great experience from start to finish. Their sales rep wasn't pushy or rude. I had another flooring company come out for an estimate and he made me feel terrible because I didn't sign on the dotted line that second.He told me coming to my house and not scheduling me for an install was a waste of his time! 50 floor also did my porcelain tile work a few months ago and it came out just as amazing! I had one spot of carpet that needed to be tacked down a little better, one call and it was fixed immediately!Awesome company!I wish all places were as pleasant to deal with. Melinda in Saint Cloud Fla
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895056 Review #895056 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Good quality

Amazing Job

The installer (Sosa) and his crew at 50 Floors did an amazing job on my floor when installing the product. They were very professional, they did a courtesy call 2 hours before arrival, everything and everyone was professional when entering my home, start to finish. I like how everyone played a part in installing my floor. They consistently stayed in contact with me, letting me know if there was a problem and asking me "How do I like the floor?) I would highly recommend (Sosa) and his crew to any of my friends and co-workers. Great job guys!!!!! Eric in Douglasville Ga
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895055 Review #895055 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service

Top Notch

I am completely satisfied with my new floors. The installation was fast (2 days) and they removed carpet, tile and laminate. The quality of the floors is top notch and my installation team was the best! Patricia in Wimberley Tx
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#895050 Review #895050 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Worst ever

Dear Valued Customer,

Thank you for taking the time to submit a review regarding your experience with 50 Floor. I do understand that 50 Floor has resolved your floor matters now. We truly appreciate you choosing 50 Floor for your flooring needs and apologize for any inconveniences that may have been caused to you. You are welcome to give me a call directly should you have any additional matters to address.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#882108 Review #882108 is a subjective opinion of poster.
Reason of review
Being lied to

As I see my post is not showing It Took 2 weeks to finish. Never showed up.

Stove and regf. moved to dining room And they didn't come back. Talked with Tim in Nashville said he will com. something for everything we when threw Never happen.

And no one every call or gave a ***. Just lies. What happen 50 floors ! The only person that was good was the salesman, boy were we fooled.

And my dining room floor is not level as it was before. Took all my dresser drawers out and said you have to ut them back in. The salesman looks like a fool. As of July 15 I will post this ever were I can.

I would hate for someone else to spend this kind of money and get screwed. And I still have to do the other half of my house.

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Fifty Floor's reply to:

50 Floor - Review in Home Construction and Repair category from Lawrenceville, Georgia

Dear Keebie Howard,

Thank you for taking the time to contact 50 Floor for your flooring needs. It was a pleasure to speak with you. If you should have any questions or concerns regarding flooring, you are welcome to give our customer service department a call directly. Also, we will be happy to schedule an appointment for a sales representative to visit your home with flooring samples.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
ID
#871431 Review #871431 is a subjective opinion of poster.

I would like to speak to someone Keebie Howard 404271****

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Fifty Floor's reply to:

50 Floor - Review in Home Construction and Repair category from Garland, Texas

50 Floor greatly appreciates all of our customers and we are thankful you have posted this review as well. We appreciate your decision to want to work with us again. Ultimately, you have met with your original flooring expert to view other samples for your home. We look forward to hearing from you regarding your new potential flooring project. 50 Floor strives to provide quality products with quality service and we have accomplished that with your original install. If you should choose to move forward with your new project we will be more than happy to satisfy your needs again.
author's review
ID
#866714 Review #866714 is a subjective opinion of poster.
Reason of review
Poor customer service

Will thank you did it you to me again. You did not show up when I made an appointment with you you know I amnot happy with the service that we're getting after the floor has been installed.

Cecil Monroe

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Express our Appreciation

Wanted to express our appreciation for the installation job performed by Mo Alk and his team representing 50 Floor. Mo and Laz Owunna worked for over nine hours removing the previously laid hardwood floors that had been super glued to the concrete foundation. These two never looked up in their effort to get the old flooring up and prepare the floor for the new laminate. The second day, Rafheal Mendez joined the team and worked equally as hard to finish the installation job in a reasonable time. This crew, under Mo’s leadership, were superb. They worked well with each other and exhibited excellent teamwork in getting the job done. Mo’s attention to detail was phenomenal. His standard of perfection in the installation job was obvious as he rejected performance that did not meet his high expectations. He would not except substandard work from his team and that high standard was evident in Laz’s and Rafheal’s work ethic and performance. What a pleasure to see the outstanding results. We are so pleased with our new flooring and our new look. It is beautiful! We would not hesitate to recommend Floor 50 and Mo Alk to anyone wanting a new floor installation. Any future customer may feel free to contact us and we will give 50 Floor an outstanding recommendation. Thanks and I hope you will pass these comments on to Mo and his hard working team. Leighton in Peachtree City Installed June 13, 2016
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#867213 Review #867213 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Prompt,Professional, Courteous and Reasonable

Prompt, professional, courteous and reasonable price for excellent flooring. Just got the laminate flooring installed last night, but the installation team was outstanding. Attention to detail was wonderful; hard working and clean up superb. Strongly recommend Mo and his team as installers. I flooring stands up as advertised, we will be totally happy with 50 Floor. Leighton in Peachtree City
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#867210 Review #867210 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Amazing Job

Our 50 Floor installation team did an amazing job. They were professional, and efficient in every aspect. Everything was cleaned up nicely and all the furniture went right back where it was supposed to. We love our new floors and we will definitely use 50 floor again when we need flooring. Douglas in Alpharetta
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#867211 Review #867211 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

I used them twice

These people are great, all I did was schedule an appointment and they came right out for the estimate part of it. I had three quotes the first time and they were in the middle pricewise but it was the nicest carpet of the three. I used the 12 months no interest plan and the crew they sent out was great. They worked hard all day and finished 7 rooms by 5pm. I just moved the little things they did the rest and I had some heavy stuff. I had them come back another time and do my kitchen and one bathroom. It was just as easy. Good job guys, best time ever for me using a contractor. G Smith Installed 09/07/2014
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#860709 Review #860709 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

The only flooring company I will use

When I decided to replace the old carpet in my house, a close friend, after having a good experience with them, recommended I call "50 Floor." Making an appointment for my initial consultation was just a matter of making a 5 minute phone call and an appointment was set for the next day. The sales person was on time and brought a ton of samples for my family to look over. Because of the professionalism of the sales person and because I felt the price was fair I decided to move forward with my purchase. The installation was scheduled about 10 days later and as promised was completed in one day, without a hitch. I am very happy and will be calling 50 Floor out again when I am ready to replace the old vinyl in my kitchen. S Tilton Installed 02/07/2015
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#860708 Review #860708 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Good quality

Thank you 50 Floor

Our newly installed Cherry Laminate interlocking floor sold our house within 48 hours! We installed the floors to update the look to our home for the purposes of selling our home. We put it on the market late on a Wednesday night, had a showing Thursday and Friday of that week, both showings offered, and we accepted the first one. We know for a fact it was the floors that made the sale - as the buyer told us! Thank you 50 Floor! Kate in Raleigh Installed on Jun. 16, 2015
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Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#841823 Review #841823 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality