Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Fifty Floor's reply to:

Fifty Floor - Disillusionment

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you’ve had some inconveniences with your floor installation. We look forward to addressing your floor matters by first scheduling a quality assurance manager and general manager to visit your home to assess areas of concern. We understand your appointment is now scheduled. Thank you for choosing 50 Floor and sharing your experience.
Review
#1055327 Review #1055327 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction

This company is not a company of honor or integrity. I paid an arm and leg for what I thought was quality wood, carpet, padding, and vinyl flooring but no longer sure that is what I received.

There have been so many issues and the "fixes" have created more issues. The floating floor in my laundry has made my HE washer vibrate all over the place and no one seems interested in fixing the issue. I have had a washer repairman out and there is nothing wrong with the washer. Phone calls are not returned and empty promises are dished out.

There is a raised seem area in my carpet which I distinctly told the installer I did not want to have. Of course, he assured me there would not be. Because of all the issues, I was told that compensation was due me. Another empty promise.

I cannot begin to describe my disappointment when I have waited 20 years to update my house with a dream of beauty. I could have used Home Depot for so much less and probably received a better installation and quality of materials, Teresa Dean

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Beyond Recommendation

They were in and out in one day and did a beautiful job. I would recommend them to anybody. Lee Hazen Georgia
View full review
Review
#1163943 Review #1163943 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Laminate and carpet

Dear Ms. Larson,

Thank you for taking the time to share your feedback on our company. We truly appreciate your business and thank you for allowing us to come back into your home to correct your flooring matters. We also understand that your flooring repairs were addressed completely on May 5, 2017. Please feel free to give us a call should you have any additional flooring concerns or questions on your floor installation.
Review
#1045572 Review #1045572 is a subjective opinion of poster.
Reason of review
Installation

Salesman was out on April 3rd. He was more concerned about telling us how great the company was than talking about the floor products.

So 50 Floors seemed like a safe choice. We were led to believe that the job would be done in 3 weeks. It actually took 5 weeks. The big problem was with the laminate.

The transition strips and the quarter rounds were installed terrible. Salesman came out and said both should be replaced. However when a new installer came out he said they did not need to be replaced. He chaulked and used wood putty and left.

It was my painter who did the best Job. So 50 Floors turned out to be a bad choice.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Best Flooring Place

Best flooring place in Nashville, bar none! I had new ceramic tile installed in my bathroom. The installers and management were great to work with. Very pleasant. Professional. Timely. Clean. And the quality of their work was top notch. Excellent! And the price was by far the lowest in town. I highly recommend them for all your flooring needs. S Case Nashville
View full review
Review
#1232014 Review #1232014 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Mw0804F11 Review

Dear Mr. Muller,

Thank you for choosing to contract with 50 Floor. I do understand that a resolution is in place for your floor concern. We look forward to visiting your home on April 26th for a repair. We value your business along with taking pride in our workmanship guarantee. Please feel free to contact me directly should you have any further concerns. Thank you for choosing 50 Floor for your flooring needs.
Review
#1029167 Review #1029167 is a subjective opinion of poster.
Fifty Floor - 50 Floor - Mw0804F11 Review
Fifty Floor - 50 Floor - Mw0804F11 Review

Would like some help on how this would be fixed there are other problems but we will just deal with them.but this in our dining area is not right .have other family members getting flooring this week.i would like to tell them that you stand by your work. Thank you Les muller 407-509-7256

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

After having a horrible experience with another company Luis was a breath of fresh air.He showed me selections of what I asked for and recommended the best size for my space. I placed my order on March 1, 2017 on the 13th the installer was there at the appointed time...
View full review
Review
#1040304 Review #1040304 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Carpet Installation Review

Dear Mr. Runger,

Thank you for choosing to contract with 50 Floor for your flooring installation. We greatly apologize for the inconveniences that you experienced during the installation process. We also appreciate you allowing us to make the floor installation matter right for you. Thank you once again for choosing 50 Floor.
Review
#1025609 Review #1025609 is a subjective opinion of poster.
Reason of review
Order processing issue

First time ever using 50 Floor and it couldn't have gone much worse. Prior to the installers arrivial I was excited about getting new carpet.

I have everuthing removed from the rooms as the paoereork ststes to do...my kitchen is now full of 3 bedrooms worth of stuff. Thr installers arrive at the time they stated when they called me. They ask to see the bedrooms, i show them around. The lead installer asks me to come verify the purchase and thats where my good mood changes....the carpet the installers brought was blue-Official color is called Poolside...it is the wrong kind, wrong color, and wrong style of carpet Nothing close to the Mohawk Palisade 857 shade of brown i bought.

The installer looks at the label, then calls his supervisor. My question is how many people looked at and verified this order before it was brought to my house?

So now I sit here pissed off bc i cant get into or use my kitchen because its full of 3 bedrooms of stuff...if i put it back Ill have to move it all again ...no new carpet in my house and my anger level increasing as i replay the events. Just a huge inconvience and pain in the ***.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Happy Customer

The installers came and did an excellent job. I made some changes to my initial order and Chad in corporate office was very helpful and flexible in making my floor changes complete. During installation Greg from the quality team came to ensure the floors were being completed in a correct manner. Excellent work and very professional installers who also cleaned up their work material before they left. Gloria L Georgia
View full review
Review
#1153635 Review #1153635 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Wonderful

The sales rep John, was Wonderful! And the two men that came to my home were So Professional! Just Loved them,!! And I'm so Happy I Love my Carpet! They were so neat and clean up there mess! I definitely recommend 50 Floor to all my friends! Thank you Good Job!!!!And Money well spent! March 31,2017 Installed! Liz Kochis Installed March 2016 in Aberdeen NC
View full review
Review
#1040303 Review #1040303 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Great Company

In and out in one day. Had my kitchen, foyer and two baths done. No complaints! I’m happy with the outcome. Shannon R. North Carolina
View full review
Review
#1157102 Review #1157102 is a subjective opinion of poster.
Reason of review
Good quality