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Fifty Floor - Wonderful

The sales rep John, was Wonderful! And the two men that came to my home were So Professional! Just Loved them,!! And I'm so Happy I Love my Carpet! They were so neat and clean up there mess! I definitely recommend 50 Floor to all my friends! Thank you Good Job!!!!And Money well spent! March 31,2017 Installed! Liz Kochis Installed March 2016 in Aberdeen NC
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1040303 Review #1040303 is a subjective opinion of poster.
Reason of review
Good customer service

Fifty Floor - Great Company

In and out in one day. Had my kitchen, foyer and two baths done. No complaints! I’m happy with the outcome. Shannon R. North Carolina
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1157102 Review #1157102 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - Beautiful

I am so thrilled with my new floors! The excitement of such a beautiful new update for my home is equal to the extraordinary experience I enjoyed with 50 Floors. Linda B North Carolina
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1157101 Review #1157101 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - Customer for Life

Customer for life! Great products, great prices, and professional installation. Moe and his team knocked it out! Professional, courteous, and knowledgeable. Travis Dietz Installed March 2016 in Lancaster NC
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1040301 Review #1040301 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Horrible dishonest unprofessional

Dear Mr. Hancock,

Thank you for submitting a review on your experience with 50 Floor. We truly appreciate you choosing 50 Floor for your flooring needs. When this matter occurred in the year of 2013, 50 Floor moved quickly to address your concerns. In speaking with you on 02/20/17 and 02/21/17, we advised that the best way to take care of your flooring matter would be to involve you homeowner's insurance. With time lapse, we have no true way to determine the cause of the mold as we immediately in the year of 2013 hired a plumber twice and replaced the damaged flooring. We will be more than happy to discuss with your homeowner’s insurance this flooring matter should they need to speak with us directly.
Review
#1008724 Review #1008724 is a subjective opinion of poster.
Cons
  • See review and yelp pages
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
Fifty Floor - Horrible dishonest unprofessional

Our next step is getting a lawyer. We had their high end wood laminate installed in our bathroom, kitchen, and den.

Install went fine. A few days after install we noticed water around the base of the toilet they had reinstalled. I contacted quality control and then management and was told someone would get right back to me. After one week a manager called and I explained the problem.

I was told to document it and send photos. Which I did. I received an email that they would review it and get back to me. Days passed.

Meanwhile the water underneath the flooring had warped the floors and a mildew smell had become obvious. They finally got back to me and arranged for someone to come out do the repair and reinstall the toilet. ( please see story on Yelp and all other media channels) A different installer from the first crew arrived I explained the problem and he went to work. I walked a couple of doors down to a neighbors while he did the repair and install.

I received a call that he was finished and met him leaving in the driveway. He left and I went in to inspect the job. He had installed the wrong color flooring in the bathroom not even close and lighter than the dark pecan we had installed. I immediately contacted management.

I was told to document it and send pictures. Really. Ok well I did that again. 3 days later I received a call scheduling another install.

A different guy arrived. He had the right flooring this time did the repair and reinstalls the toilet. I explained that the mold smell has not subsided as I was told by management that it would. He said to contact 50 floor .

I did. Nothing we can do about that I was told. Not 4 days later we noticed water around the base of the toilet again. I recon tactic management and was told, you guessed it, document it and send photos and someone would get back to you.

A week passed and finally someone got back me. I explained that the floor had warped again and that mold had now gotten up into the walls and all of the base board were ruined and that mold is a serious problem as I have small kids. I was told that I needed to get a plumber. I would have thought they would have handled all of that and I was also to,d that they would split the cost of the reinstall and plumber.

I couldn't believe my ears. I took it even farther and contacted upper management. Almost a month went by and the mold smell continued to grow. They finally had the repair done and paid for a plumber.

But the damage has been done to the home and the constant smell of mold and mildew is pungent. Well here we are still a year plus later the problem never was resolved, they basically told me to go screw myself and now I. Stuck having to pursue legal council because they could do right by their customer. I live in a fairly nice neighborhood and other people were considering using them until my neighbors saw and heard what was going on.

Buyer beware. They are horrible at problem resolution, they are a mass producer and problems get shuffled under the rug and they do thing on their schedule not yours. Use home advisors and fund a private company. Close to the same pricing and the private company actually cares.

It is horrible having to live with this smell and potential health hazard and I have been told that this is serious and should bring this to legalities? Thoughts

Fifty Floor - Choose 50 Floor

My wife contacted 50 Floors to install a laminate floor in the master bedroom. Chuck provided the estimate and was a true professional. The Installers were prompt, courteous, and very professional. The Installers cleaned up and made it look like no one had even been there. I'd absolutely recommend 50 Floors for your flooring needs! You won't be disappointed. Mark P Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1157104 Review #1157104 is a subjective opinion of poster.
Reason of review
Good customer service
I had flooring put in my house this past weekend and was amazed at all that happened. The installers called ahead and were there when they said they would be, very polite, thorough, finished quickly (I was expecting it to take twice as long as it did) and did more than...
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1004650 Review #1004650 is a subjective opinion of poster.
Reason of review
All of the above!

Fifty Floor - Very Quick and Through

I was very happy with the installation of my new floors. The crew was very quick and through in installing the floors and removed and replaced and cleaned up everything perfectly. Lucretia Mitchell in Loganville Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1010996 Review #1010996 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - FANTASTIC JOB

Charles Wood, Salesman brought many options of flooring and professional. Installation team did fantastic job. Would highly recommend. Five Stars. Kathy Gerhart in Bishop
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1010997 Review #1010997 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - VERY CONSIDERATE

Salesman directed me to best flooring for my 3 cat home. The installation team was fantastic. Very considerate to me and careful with my belongings. The sewing is undetectable, very well done. Clean up great. Carpet just perfect. Patricia Ketchum in Mableton Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1010998 Review #1010998 is a subjective opinion of poster.
Reason of review
Good quality