Fifty Floor - Happy Happy Happy

I have seen the commercial on tv and when I got ready to do my floors I contacted 50 Floor and they came out promptly and within the window I was told. Our salesman Brad came out and was very knowledgeable. We looked over the samples while he measured and got the price. Was a little higher than we thought it would be but we signed up. All I can say is my house looks awesome and they were done in a day. I will refer this Co. TY 50 floor Rachael in McDonough
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#860694 Review #860694 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - THANK YOU 50 FLOOR

Our laminated flooring was installed in 9 hrs. by only 2 men. They were awesome in their quality of work. They never took a break or even took time for lunch. I did offer and give them something to drink. I love my flooring and it makes the room look twice as big. I would strongly recommend 50 Floor to all my friends. Thank you 50 Floors for the excellent job done. Christine in Linden Installed on Feb. 9, 2016
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841186 Review #841186 is a subjective opinion of poster.
Reason of review
Fast order processing

Fifty Floor - ABOVE AND BEYOND

Great job Sousa & VJ.~you went above & beyond. Maureen Allin in Duluth Installed on Feb. 8, 2016
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841180 Review #841180 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Deceitful advertising

50 Floor is very excited you are interested in purchasing new flooring and have considered having us to complete your installation. I apologize for any misunderstanding that has occurred during your meeting with our flooring specialist. 50 Floor is in the business of providing a quality product at great prices with excellent customer service. The encounter you have outlined in the review is not consistent with the experience of the thousands of customers we have been able to successfully install. I welcome you to contact the corporate office so 50 Floor may work toward resolving the skepticism you have detailed.

Thank You,
Queenie Riddick|Customer Service Department|50 Floor|1-877-503-5667
ID
#777605 Review #777605 is a subjective opinion of poster.
Reason of review
False advertising and inflated pricing

i had a sales rep for 50 Floor out to my home today. They base their prices on an algorithm and not a per sq ft pricing.

Their price was 262.5% more than the local flooring stores for just the material since they advertise there is no installation charge. What?? When questioned the salesman called his boss who lowered the price $10,000.00 without any hesitation to lock in the deal. I asked the salesman to leave and he told me that most people he deals with are not educated enough to realize they are being suckered into a lie.

What is the deal??? Run as fast as you can from this fraudulent company.

Fifty Floor's reply to:

Fifty Floor - 50 Floor Laminate Installation Review from Terrell, Texas

50 Floor would like to thank you for taking the time to submit a review. We also appreciate you choosing to contract with our company for your flooring needs. I personally wish to assist you with your flooring matters you have described in your review. Unfortunately you have not provided enough information to effectively assist you further. Please feel free to give me a call directly to address your floor concerns.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#770857 Review #770857 is a subjective opinion of poster.
Reason of review
Poor customer service

The same as most of the customers who are complaining. Buckling of the floor in less than one week after instalation.

They failed to install 2 closets, the installer was a *** who felt it was my duty to move the furniture, which my daughter and i did move a lot. He refused to start until i finally had to call the office. I wish i had never heard of 50-floor. I finally had to take them to court, the judge awarded me the judgement, which has never been paid.

They called me dishonest, apparently felt the judge was dishonest, and because i did not call them personally to tell them i had filed a claim. I had to serve them 3 times to three 3 different locations before getting them served. I was not supposed to notify them, the papers that served them told them of the claim. The general manager was the last of the 4 people who inspected the damaged materials.

Had the floor not buckled it still would have been inferior materials. When i clean the floors i spend about 3 hours cleaning them, of course i have to vacuum, i mop, i use a dust mop. I should be able to clean with a dust mop, with a damp mop only one time a month. I followed the advice of justin who is the installation manager on how to clean.

I am 74 years old and i have arthritis. At that time i noticed swelling in my abdomen, learning it was a hernia having surgery for that problem. I am not saying the cleaning methods caused it but i think it exacerbated the growth of it. I would never have gone to the media had they done what they should have.

I know now that they overcharged me. The laminate is very thin, and after checking with Home Depot and what they had that was less than 50-floor charged.

There was a great difference in the quality of their laminate compared to 50-floor's materials. I only want them to do the right thing and i can get over the situation.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from Lithonia, Georgia

50 Floor is very grateful you have contacted us to assist with your desire for new flooring. It is out of character for our company to fail to be present at scheduled appointment times as well as scheduled installations. 50 Floor has several departments to assist all of our customers and even potential customers in any manner necessary. I am motivated to provide the highest quality of service to ensure satisfaction but, unfortunately I would require identifiable information in order to review the specifics of the account to do so effectively. I would like to request the opportunity to discuss with you the details of your review. Please feel free to contact a customer service manager directly at 678-961-2264.
ID
#769884 Review #769884 is a subjective opinion of poster.
Reason of review
Poor customer service

Run away from this company!! They give you a good price and never show up and if they are talking they are lying!!'nn

Fifty Floor - Fantastic job

Work was done 2016. Fantastic job from sales to install. I'm so glad to have chosen 50 Floors. Jennifer Stephens, Carrolton
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#777768 Review #777768 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Hindsight is 20/20 or $3000

Thank you for submitting your review. We appreciate you choosing 50 Floor to complete your floor installation. I do understand that you have many concerns about your laminate floor installation. I would like the opportunity to speak with you to discuss your floor concerns further along with scheduling quality assurance to visit to assess your flooring. I encourage you to provide your best contact number to be contacted or please call directly to speak with Angel Mobley in customer service.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#766764 Review #766764 is a subjective opinion of poster.
Cons
  • Unsatisfied
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
floors replaced

Had laminate flooring installed in 11/13 in my living room - sometime in 2014 noticed it had started to buckle (in an area that was covered by furniture). Went back and forth trying to get someone out to look at it (not their fault I have been very sick).

Kept seeing more places buckling around the room. Found out the person I was emailing with has left the company, new person informs me today that after ONLY looking at the pictures I had emailed to them, that it's a moisture problem. Of course it's not covered by any warranty but for $2934 they would be oh so glad to replace the entire floor! How do you keep moisture off of a floor??

Am I not supposed to mop my floor? Swiffer it? Am I not allowed to drink in my own living room in case I spill some 'moisture' on the floor? This flooring is sub par and defective.

I wish I had read the reviews prior to going with 50 floors. Never again!

Fifty Floor - Incredible Job

Bryan, Mandy, and Josh did an incrediable job taking up our old carpet and flooring and replacing it (in one day). Bridgett and Sampson, Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#777767 Review #777767 is a subjective opinion of poster.
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review

Thank you for choosing 50 Floor to complete your flooring project. We deeply regret the misunderstanding with your finance account through Wells Fargo. Your Wells Fargo flooring solutions card was processed with a hold until completion of the contracted installation. The hold has since been removed, although Wells Fargo requires 48-72 hours to complete the process. In regards to the deposit amount charged to your credit card, 50 Floor has reversed this charge as well. The charge was initially processed so we may move forward to order the contracted products. Most banks require at least 48-72 hours to reverse any charges that have been made, so please allow them the opportunity to place these funds back to your account. We wish you well with completing your flooring projects. Please feel free to contact me with any questions, concerns or even if you consider potential flooring projects through 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#752714 Review #752714 is a subjective opinion of poster.
Reason of review
Problems with payment

Floooring company put hold on my Wells Fargo account after I cancelled. Over 6k held preventing me from working with another company also debited my bank account over $200

This is the most unethical compamy I have ever dealt with they dont have merchandise but charged my account after I advisee them I did not want there services.

Fifty Floor - Super pleased

We had them come out and display options. We had our basement done with Hardwood and carpet (in a few areas) and they did a fantastic job. Later we had a "water" issue with a dehumidifier leaking and they came out and fixed the wood NO CHARGE because what we purchased has a lifetime warranty. To be fair, I have known one of the owners for 25 years but he never got involved and may not even know I used 50 Floor. Great job and I would recommend them to anyone at any time. Earnest Pugh, Snellville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#777766 Review #777766 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - 50 Floors Suck

Thank you for your review. We’re so happy you decided to choose 50 Floor for your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#718711 Review #718711 is a subjective opinion of poster.
Pros
  • Installers
  • Second round of installers
Cons
  • No calls back
  • Unsatisfied
  • Installation
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction

I waited 4 wks. for my floors after they tore up carpet and left.

Office and managers were rude and had one excused after another. The installers were great no problem. Management will not return calls and lie. Talked to 3 different people about when they would come and install, but no one had a answer.

Never go with them....go local! The installers also said the company had fired several people in the 4 wks that I was waiting and trying to get an answer on why they were so late with my floors. I was told they would install Sept 23, well they tore out carpet and left said they.

Finally on Oct 16th a second crew from Atlanta came to help out. The first crew was fired!

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Dallas, Texas

Thank you for your review. We appreciate you considering 50 Floor for your flooring project. Please feel free to give me a call directly to schedule a sales representative to visit your home.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#704166 Review #704166 is a subjective opinion of poster.

I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY

2 comments
Anonymous
#1059695

Thanks but no thanks!

Anonymous
#1046879

Thank you for all of your posted reviews. After viewing many television commercials in my market, I was about to contact this company to request an estimate for a large hardwood flooring installation.

However, after reading all the accounts of unsatisfied customers, I will search for another company with whom to conduct my business.

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Fifty Floor's reply to:

Fifty Floor - 50 Floor Travesty of a company.

Thank you for contracting with 50 Floor for your flooring installation. Our records indicate that we have scheduled a few managers to visit your home to assess your floor concerns. 50 Floor has also provided to you a few options to move forward in addressing your floor concerns. You are welcome to give me a call directly to speak on you floor concerns further, should you wish to move forward with the options provided to you. We appreciate your business and thank you for choosing 50 Floor.

Thank You
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#688577 Review #688577 is a subjective opinion of poster.
Cons
  • No calls back
  • Lie about the contract
  • Contractors are tried on customers
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Fifty Floor - 50 Floor Travesty of a company.
Fifty Floor - 50 Floor Travesty of a company.

It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.

They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.

In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.

The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.

Fifty Floor's reply to:

Fifty Floor - Lied on my customers, and refuse to pay installer

Thank you for taking the time to post a review on 50 Floor. We value you as an installer and thank you for your partnership with our company. We also understand that these concerns you have mentioned were addressed through the market where you performed the floor installations. Again, please accept our gratitude for your services.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#682826 Review #682826 is a subjective opinion of poster.
Cons
  • Because they wont pay me but i will get my money
Reason of review
because they won't pay for my services,crooks
Loss
$1100
Preferred solution
Let the company propose a solution

50 Floors sent me to do a tile job. Never told me I had to rip up whole floor.

The customer had been put off for months. She was so aggravated with these people. I done her tile installation she was so happy with the install. Then I went to a second job she loved the way I installed her tile.

I had wait another week for pay so I said ok. Pay day comes they lie on both customers saying they wasn't happy with job. So they refuse to pay me. If you did bad why would they keep sending you on jobs.

Owner even came out saying I did good on floors. So they give bad customer service and do't pay their installers.

Don't use 50 floors they crooks. So my family and I suffer do not work for 50 floors.