Fifty Floor's reply to:

Consider Using a Different Company

50 Floor appreciates Mr. and Mrs. Maurer for contracting us to complete the install of their new floors and thank them for submitting a review. 50 Floor sincerely regrets any issues had occurred at any time during the process of fulfilling the contract. The details of the review is uncharacteristic of 50 Floor and any of the vendors we use to supply products. 50 Floor requests 7-10 business days to completely process information which caused the delay. We greatly apologize for the delay in providing complete satisfaction for Mr. and Mrs. Maurer. We are continually working to complete the request in order to take care of the customer. If there should be additional questions, comments, or concerns, I welcome you to contact me directly.

Kind regards,
Angel Mobley|Customer Service Department
50 Floor
678-961-2266(Direct)
ID
#819001 Review #819001 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service
New Reviewer
Fifty Floor - Consider Using a Different Company

My wife and I wanted to have the carpets in our home replaced and the tile/laminate replaced with hardwood. The total bill came to $22k.

After deciding to go with 50 Floor out of the Raleigh/Durham, NC area, I wish my wife and I would have looked elsewhere. Not once, but twice, the wood we chose (Mullican, 3/4" planks) ended up being of such poor quality, that it simply COULD NOT be installed without mangling it and stapling/nailing it to the ground with multiple nails/staples inside the board, not at the tongue and groove.

To their credit, the General Manager did come out to our house to look at the situation both times, and even called in one of the reps from the flooring manufacturer itself to look at the sub-par product, from which (surprisingly) he "could not determine what was wrong." Suffice to say, the first batch of wood was cupped (bowed in towards the center) so hard, it looked like wooden wave-tops across my living room, and walking on it in bare feet actually caused pain. The next batch the wood slid smoothly between the tongue and groove (there should be some friction to ensure the boards stay together) and creaked hard.

When I approached the general manager to inquire how he wanted to go about and try to keep my business, after failing to provide a product of merit, while my family and I had been living on our sub-flooring for almost 3 weeks, they offered a paltry discount to our $22k investment in their company.

The lack of respect and good business practices is indicative of greater issues that likely exist in their organization.

Other issues:

1. Terrible customer service at their operations center.

2. When the second batch of wood went awry, they wanted to jump in and start the carpet installation, so they could justify that expense, even though they said it was their company model to do the hardwood first, then the carpet and then the transitions.

3. In the removal of my old carpet and tiles, the crew severely damaged our baseboards all over the house. I had to get an independent contractor to quote me for the damage to prime and replace them all, 14 in total. (See pictures below) We sent them a formal termination of agreement letter and requested remuneration for the damage done to our home by their employees, worth $400. To date, they have only refunded our initial 50%/half-down payment.

Look elsewhere, and price check. We found a better deal with better products and a better experience. The fact that they come to you is nice, but it is not worth the hassle.

Fifty Floor's reply to:

Carpet installation

Mr. Dellapenta,

Thank you for choosing to contract with 50 Floor for your floor installation. 50 Floor each year installs thousands of successful floor installations along with performing all work in a professional manner and in keeping with industry standards. What you have experienced regarding your floor installation usually does not occur. 50 Floor truly values you as our customer and will move forward to address your floor matters.

Thank You.
ID
#815509 Review #815509 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Installation
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Let the company propose a solution

I am located in Ocala Fl.the salesman lied about carpeting telling me there would be no seams in my installation , doing 2 bedrooms , but I ended up with 3 . they installed the carpet like a puzzle , putting seams at 3 feet from wall then another 8 feet from that and another at the closet.

it 's like they were trying to use *** little carpet as humanly possible . was not what i payed for . they send a repair person out but what could he do ?

I wouldn t waste the money with this company . there are to many good company's out there to waste your time and money on 50 floors

AMAZING, VERY PROFESSIONAL JOB

Leandro and Fernando did an amazing job. Distressed hickory was installed in 3 rooms in less than a day. Leandro also rebuilt our entry stairway. Very professional job. Roswell resident in Roswell
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841187 Review #841187 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

WE ARE SUPER HAPPY WITH THE AMAZING JOB

We had new floors installed in the entire house. 50 Floor did an amazing job from the salesman Charles Wood to the installers; Sousa, JV, Kleber, Rilmat and Mago. All were first rate and very professional. They did our entire home in about 8 hours. The floors look great. We are super happy and would highly recommend 50 Floor. Jerry in Covington Installed on Mar. 10, 2016
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841189 Review #841189 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

SMOOTH SAILING

Thank you Luc and the crew. They were amazing. We did encounter a problem and needed to make a trip to Home Depot. The guys went with my husband to make sure he purchased the correct material. Once they returned they made all the changes to the sub-floor and it was smooth sailing afterwards. And by the way, when you receive your phone call on installment day and they say "we are about 15-30 mins. out do yourself a favor-Get Up! I hope all of you guys can have the fun we had with the Luc Crew! Vivian in Decatur Installed on Mar. 9, 2016
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841188 Review #841188 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

EVERYTHING WAS TO MY SATISFACTION

Murilo & his crew did a great job. They were very friendly & professional. They took time at the end to clean up & make sure everything was to my satisfaction. The floors are beautiful! Michelle H. in Lawrenceville Installed on Mar. 5, 2016
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841174 Review #841174 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Review about 50 Floor Laminate Installation from Winfield, Alabama

All I can say is Wow! Floors look awesome and I'm glad I went with laminate. Salesman knew a lot and we are so happy! Call them , You will not be disappointed.
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#790836 Review #790836 is a subjective opinion of poster.
Location
Winfield, Alabama
Reason of review
Good quality

Happy Happy Happy

I have seen the commercial on tv and when I got ready to do my floors I contacted 50 Floor and they came out promptly and within the window I was told. Our salesman Brad came out and was very knowledgeable. We looked over the samples while he measured and got the price. Was a little higher than we thought it would be but we signed up. All I can say is my house looks awesome and they were done in a day. I will refer this Co. TY 50 floor Rachael in McDonough
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#860694 Review #860694 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

THANK YOU 50 FLOOR

Our laminated flooring was installed in 9 hrs. by only 2 men. They were awesome in their quality of work. They never took a break or even took time for lunch. I did offer and give them something to drink. I love my flooring and it makes the room look twice as big. I would strongly recommend 50 Floor to all my friends. Thank you 50 Floors for the excellent job done. Christine in Linden Installed on Feb. 9, 2016
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841186 Review #841186 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Fast order processing

ABOVE AND BEYOND

Great job Sousa & VJ.~you went above & beyond. Maureen Allin in Duluth Installed on Feb. 8, 2016
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841180 Review #841180 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

Deceitful advertising

50 Floor is very excited you are interested in purchasing new flooring and have considered having us to complete your installation. I apologize for any misunderstanding that has occurred during your meeting with our flooring specialist. 50 Floor is in the business of providing a quality product at great prices with excellent customer service. The encounter you have outlined in the review is not consistent with the experience of the thousands of customers we have been able to successfully install. I welcome you to contact the corporate office so 50 Floor may work toward resolving the skepticism you have detailed.

Thank You,
Queenie Riddick|Customer Service Department|50 Floor|1-877-503-5667
ID
#777605 Review #777605 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
False advertising and inflated pricing

i had a sales rep for 50 Floor out to my home today. They base their prices on an algorithm and not a per sq ft pricing.

Their price was 262.5% more than the local flooring stores for just the material since they advertise there is no installation charge. What?? When questioned the salesman called his boss who lowered the price $10,000.00 without any hesitation to lock in the deal. I asked the salesman to leave and he told me that most people he deals with are not educated enough to realize they are being suckered into a lie.

What is the deal??? Run as fast as you can from this fraudulent company.

Fifty Floor's reply to:

50 Floor Laminate Installation Review from Terrell, Texas

50 Floor would like to thank you for taking the time to submit a review. We also appreciate you choosing to contract with our company for your flooring needs. I personally wish to assist you with your flooring matters you have described in your review. Unfortunately you have not provided enough information to effectively assist you further. Please feel free to give me a call directly to address your floor concerns.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#770857 Review #770857 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

The same as most of the customers who are complaining. Buckling of the floor in less than one week after instalation.

They failed to install 2 closets, the installer was a *** who felt it was my duty to move the furniture, which my daughter and i did move a lot. He refused to start until i finally had to call the office. I wish i had never heard of 50-floor. I finally had to take them to court, the judge awarded me the judgement, which has never been paid.

They called me dishonest, apparently felt the judge was dishonest, and because i did not call them personally to tell them i had filed a claim. I had to serve them 3 times to three 3 different locations before getting them served. I was not supposed to notify them, the papers that served them told them of the claim. The general manager was the last of the 4 people who inspected the damaged materials.

Had the floor not buckled it still would have been inferior materials. When i clean the floors i spend about 3 hours cleaning them, of course i have to vacuum, i mop, i use a dust mop. I should be able to clean with a dust mop, with a damp mop only one time a month. I followed the advice of justin who is the installation manager on how to clean.

I am 74 years old and i have arthritis. At that time i noticed swelling in my abdomen, learning it was a hernia having surgery for that problem. I am not saying the cleaning methods caused it but i think it exacerbated the growth of it. I would never have gone to the media had they done what they should have.

I know now that they overcharged me. The laminate is very thin, and after checking with Home Depot and what they had that was less than 50-floor charged.

There was a great difference in the quality of their laminate compared to 50-floor's materials. I only want them to do the right thing and i can get over the situation.

Fifty Floor's reply to:

50 Floor - Installation Review from Lithonia, Georgia

50 Floor is very grateful you have contacted us to assist with your desire for new flooring. It is out of character for our company to fail to be present at scheduled appointment times as well as scheduled installations. 50 Floor has several departments to assist all of our customers and even potential customers in any manner necessary. I am motivated to provide the highest quality of service to ensure satisfaction but, unfortunately I would require identifiable information in order to review the specifics of the account to do so effectively. I would like to request the opportunity to discuss with you the details of your review. Please feel free to contact a customer service manager directly at 678-961-2264.
ID
#769884 Review #769884 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service

Run away from this company!! They give you a good price and never show up and if they are talking they are lying!!'nn

Fantastic job

Work was done 2016. Fantastic job from sales to install. I'm so glad to have chosen 50 Floors. Jennifer Stephens, Carrolton
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#777768 Review #777768 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Hindsight is 20/20 or $3000

Thank you for submitting your review. We appreciate you choosing 50 Floor to complete your floor installation. I do understand that you have many concerns about your laminate floor installation. I would like the opportunity to speak with you to discuss your floor concerns further along with scheduling quality assurance to visit to assess your flooring. I encourage you to provide your best contact number to be contacted or please call directly to speak with Angel Mobley in customer service.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#766764 Review #766764 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Unsatisfied
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
floors replaced

Had laminate flooring installed in 11/13 in my living room - sometime in 2014 noticed it had started to buckle (in an area that was covered by furniture). Went back and forth trying to get someone out to look at it (not their fault I have been very sick).

Kept seeing more places buckling around the room. Found out the person I was emailing with has left the company, new person informs me today that after ONLY looking at the pictures I had emailed to them, that it's a moisture problem. Of course it's not covered by any warranty but for $2934 they would be oh so glad to replace the entire floor! How do you keep moisture off of a floor??

Am I not supposed to mop my floor? Swiffer it? Am I not allowed to drink in my own living room in case I spill some 'moisture' on the floor? This flooring is sub par and defective.

I wish I had read the reviews prior to going with 50 floors. Never again!