Fifty Floor's reply to:

Floor Buckling

50 Floor would like to thank you for contracting us to complete the laminate installation throughout your home as well as for the review. We offer numerous products from several creditable companies for our many contracted installations. It is deeply regretful you have experienced any issue with the product you have selected for installation. Moving forward I would like to be of assistance to rectify your concerns. I would like to review the installer’s diagnosis of the cause and how to correct the issue you have outlined. I would require additional information from you to identify the specifics of your install. As time permits I request you contact us so we may investigate in order to assist you. I look forward to speaking with you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#613430 Review #613430 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution

Floor was installed less than a year ago. We paid about $10,000 for laminate flooring throughout the house.

Buckling in the middle of the livingroom. NEVER USE THIS COMPANY! I only wish I had read the reviews before using them. The guys that came out pointed out MANY areas of buckling that I didn't notice myself.

My daughter is looking at flooring...thank goodness I can recommend someone else.

Also, my rental looks better than my primary, thank goodness I didn't use 50 floor for that property. I suspect it is subpar material that is creating the issue that I'm having.

Helpful 10 Not helpful 2
Fifty Floor's reply to:

50 Floor - Installation Review from Woodstock, Georgia

Thank you for choosing to contract with our company to complete your floor installation. Please give me a call directly to address the floor concerns you have. I would love the opportunity to assist you further, but I am in need of some additional information to access your account in regards to your floor matters.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#607217 Review #607217 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Bad quality
Fifty Floor - 50 Floor - Installation Review from Woodstock, Georgia

Places like this are popping up all over the upstairs where laminate was installed. 50 over the phone, says looks like water damage , NOT.

No wear and tear in bedrooms in 8 months. They wanted to charge me 75 dollars to come and see it in person. They used sub quality materials.

Installation was great and the solid hardwood is great. But they don't stand by their product.

Helpful 9 Not helpful 1
1 comment
#963668

I would NEVER use this company again. We have places popping up and they told us also that it's water damage and site related...NO WAY. We spent about $10,000 for our floors and they want $350 to fix it...NO THANKS...I will just tell everyone I know that wants flooring not to use them.

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Fifty Floor's reply to:

Bad job

Thank you for choosing 50 Floor to complete your floor installation. It appears 50 Floor have addressed the floor concerns you did have. Please give me a call directly if you should need further assistance to take care any additional floor concerns. Thank you again for choosing 50 Floor for your flooring project.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#604431 Review #604431 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Price reduction

waiting on #3 to come out to fix bad job don't use this company thy don't stand behind their work 'I have nails popping out from the wood floor that thy installed and thy have been out 3 times to fix it now it need to be painted and thy will not pay for it their mistake not mine i shouldnt have to come out a losses on this and pay for the paint to be redone

would i tell my family and friends about this you bet i will i will tell them to go with a company that backs up their work 'I am 70 years old and thought from the advising i would get a good job without any problems (as thats the last thing i need )but boy was i wrong

Helpful 7 Not helpful 2
1 comment
#955074

If they are coming out to fix it, it looks like they do stand behind their work. You make no sense. All you can expect from a good company is to come and fix things that are not right, it is when they won't come fix it that there is a problem.

4 3
Fifty Floor's reply to:

Poor customer service

50 Floor is thankful you have decided to have us install your flooring. 50 Floor appreciates you writing this review making us aware that you are experiencing an issue that requires a resolution. In order to further review the details of your account I would need you to provide identifiable information such as the name on the contract and address. As you have been installed in 2012 the Gold Star Warranty which 50 Floor provides is no longer valid. Fortunately, all of our products possess a warranty from the manufacturer. 50 Floor will file a claim with the manufacture on behalf of our customers to determine an appropriate game plan in regards to a resolution as well as to better understand why the selected product is performing in such a manner. Moving forward I ask that you please contact the office so we may provide the service of filing a claim to ensure your satisfaction.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#598953 Review #598953 is a subjective opinion of poster.
Reason of review
Bad quality

I had flooring from this company installed in 2012. Well, years later there is a floorboard that needs to be replaced because it is protruding upwards.

I called them about this issue and spoke with the customer service manager. She called me back to tell me that the type of flooring I have is no longer made by the manufacturer. After this I tried calling her back several times to see what I could possibly do to resolve the issue. She totally stopped responding to my phonecalls and emails.

I spoke to another customer service rep, told her the situation, and she said that she would call me back. That didn't happen. They just totally blew me off!!! So I'm done with them.

The flooring is under warranty so I am attempting to deal with the manufacturer directly from here on out. I would never recommend this company to anyone.

Helpful 10 Not helpful 2
2 comments
#949567

What does the warranty contract say? If it does not say they are responsible but that you had to rely on the manufacturer's warrenty, then you were wrong to harrass, stalk, and libel them.

If the manufacturer was the one to seek help from, then you are violating the contract YOU agreed to. It appears that it is YOU no one should want to do business with, since you don't keep your word as to whom you would seek warrenty work from.

1 2
#963669
@PissedConsumer949567

You must work for that sham of a company! My $.68 per sq ft flooring in a rental looks better than my primary residence.

0 1
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Fifty Floor's reply to:

50 Floor - Installation Review from New York, New York

Thank you for considering 50 Floor for your flooring project. We sincerely apologize for the misunderstanding regarding your phone number. If you should reconsider using 50 Floor, please give me a call directly to schedule your appointment with a sales representative.

Thank You,
Angel Mobley
Customer Service Department|50 Floors|678-961-2266(Direct)
author's review
ID
#595154 Review #595154 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service

They scheduled an in-house visit to discuss flooring with me and my wife. They apparently 'overbooked' themselves that day.

The issue was that one of them got the phone number wrong so they couldn't contact me to reschedule, so much to my surprise after waiting two-and-a-half hours, they weren't coming! All I got as compensation was a measly 100 off if I go with them.

Way to go, 50 Floor! Customer No Service.

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3 comments
#1068324

What other compensation would you expect? I had business done with 50floor and they did a good job.

I don't understand how you expect compensation for time? That's ludicrous.

0 0
#1007454

50 floor isnt in NY.... nice try

0 0
#947433

This was posted by a former Salesman that stole from the company.

0 0
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Fifty Floor's reply to:

Wood floor damage

Thank you for your review. We are very happy that you decided to choose 50 Floor to satisfy your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have. Unfortunately you have not provided enough information for me to effectively assist you further. I would love the opportunity to speak with you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#595020 Review #595020 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Damaged or defective

We had wood floors installed in my daughters townhouse last week. After they left and yes I signed the form that the job looked OK I noticed two large scratches in the kitchen which were colored in so they were not noticeable.

I saw them when I lookedat an angle. I called the sales person immediately with no response. I called again two days later and got him on the phone. He said he will have the person who takes care of this call me.

Still waiting.

I am glad I paid by credit card. If I do not hear from them by Monday I am going to dispute the charges and see if they then respond

Helpful 9 Not helpful 4
New Reviewer
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Fifty Floor - 50 Floor - Installation Review from Durham, North Carolina
Thank you for your review. 50 Floor appreciates you contracting with our company to complete your floor installation. Regarding your floor concerns that you have been mentioned, I would like the opportunity to speak with you to make sure these matters are fully...
View full review
View full review
Helpful 16 Not helpful 6
5 comments
#1036678

I think you should personally contact them and get cleared all the mistakes that they have done while installing the floors, I'm sure they will inspect the matter and get it done properly as everyone knows to maintain their customers. See that you install a carpet from a good professional installers, you can check one from http://www.nourisonhospitality.com

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Featured
ID
#589751 Review #589751 is a subjective opinion of poster.
Location
Durham, North Carolina
Service
Fifty Floor Installation
New Reviewer
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Customer Care Review
Fifty Floor - 50 Floor - Customer Care Review
Fifty Floor - 50 Floor - Customer Care Review
Fifty Floor - 50 Floor - Customer Care Review
Fifty Floor - 50 Floor - Customer Care Review
Fifty Floor - 50 Floor - Customer Care Review
Thank you for contracting with 50 Floor on your flooring project. Please feel free to give me a call directly to address the floor concerns you have. Our records indicate that we have previously provided to you a few options to move forward on addressing these...
View full review
View full review
Helpful 15 Not helpful 4
Featured
ID
#582930 Review #582930 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Fifty Floor's reply to:

Carpet~ poor quality from 50 Floor

Thank you for choosing 50 Floor to complete your floor installation. Per reviewing our records regarding your floor concerns, your floor matters have been addressed. We wish to thank you again for choosing our company to take care of your floor needs.

Kind Regards,
Angel Mobley
Customer Service Department|50Floor|678-961-2266(Direct)
author's review
ID
#560279 Review #560279 is a subjective opinion of poster.
Service
Fifty Floor Installation
Pros
  • Sales man and installers
Cons
  • Lack of customer service call back
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Price reduction
New Reviewer

We had carpet installed 4 weeks ago. Carpet in pulling and loops of carpet coming up so bad we cannot vacuum.

We have called to get help with this to 50 Floor and not communication on their part. Was asked at one point do we have pets. REALLY? So I guess you can't have pets if you want their carpet?

Sales person saw our 2 small dogs and said carpet was so good and pet resistant. We have a cat with a scratching post and the carpet on that does not have 1 pull. Hmmm....No help or attention has been given to this issue. The laminate they put in had to be fixed from their men cracking a couple pieces.

Guy came out and when I showed him the pulls he took pics and I filled out a form and he told me he'd give it to his boss.

Still...no call. Very disappointed in this since we gave the, $7,ooo.00 of hard earned money.

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Fifty Floor's reply to:

New Wood Floor Now Buckles

Thank you choosing to contract with 50 Floor for your flooring installation. Our records indicate that we have scheduled an installer to visit your home to assess the floor concerns you currently had along with offering you options to resolve your floor concerns. I would like the opportunity to speak with you about your floor concerns, should your floor concerns continue to exist. Please feel free to give me a call directly. We appreciate your business and thank you for choosing 50 Floor.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
author's review
ID
#552773 Review #552773 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Deliver product or service ordered

I had my foyer and downstairs bedroom flooring replaced with hardwood less than 1 year ago by 50 Floor (11/2013). Britt Brooks was the salesman, and seemed quite knowledgeable. He viewed the area, and stated it was prime to be re-floored.

I paid him my down payment, and the floors were done later that week.

In Spring 2014, I noticed a few strips of the wood were beveled at the door way, but determined it was due to a few bad pieces and thought nothing of it.

The entrance is covered by an area rug, and I later, noticed more severe curling. I later removed the rug. To my surprise, I noticed the majority of the area was buckled, even though the rug was never wet nor damp.

I immediately called 50 Floor, and reported the issue. They sent only the contractor who installed the flooring, and no representative from 50 Floor came to view the damage. The contractor stated the cause was my fault alone, and not due to his installation. I informed the 50 Floor contractor, that I experienced no water damage EVER, nor floor buckling prior to his installation of my hardwood floors. He insisted it was not his issue.

I called 50 Floor's customer support, who in turn stated it is by no means their fault, but mine. I told the customer support personnel, that no issue existed with my floors until after 50 Floor's contractor installed the wood floors.

At this point, we are at an impasse, and 50 Floor has not sent their representative to investigate my complaint.

I view their dismissal of my complaint as a major slap in my face.

Helpful 10 Not helpful 3
5 comments
#1051198

Had a salesperson named Cheryl show up with a teenager who was stoned and smelled of marijuana. She was not well versed in the product and was dressed in jeans , when bent over showed her gstring to myself and husband.

The young man seemed stoned and was arguing with the salesperson outside our house.

It was an uncomfortable situation to say the least. I ultimately bought from empire floors.

0 1
#974228

Your issue is that they did not level your floors or leave a expansion joint around the edges. 50 floor is redoing my floors as we speak. Good Luck.

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#1007202
@PissedConsumer974228

How did you get them to do the right thing?

0 0
#949954

The only thing that would cause wood to curl years after it was installed would be water. You probable have water leaking through your front door when it rains.

That is common if you don't have a porch. Spray it with your hose and then look for water.

1 0
#963671
@PissedConsumer949954

BS..we have floors buckling NOWHERE near a door..I suspect that all the comments about water are actually 50 floor trying to do damage control...NEVER use them!!

1 1
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