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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Fantastic job

Work was done 2016. Fantastic job from sales to install. I'm so glad to have chosen 50 Floors. Jennifer Stephens, Carrolton
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Review
#777768 Review #777768 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor in Gainesville, Georgia - Hindsight is 20/20 or $3000

Thank you for submitting your review. We appreciate you choosing 50 Floor to complete your floor installation. I do understand that you have many concerns about your laminate floor installation. I would like the opportunity to speak with you to discuss your floor concerns further along with scheduling quality assurance to visit to assess your flooring. I encourage you to provide your best contact number to be contacted or please call directly to speak with Angel Mobley in customer service.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#766764 Review #766764 is a subjective opinion of poster.
Cons
  • Unsatisfied
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
floors replaced

Had laminate flooring installed in 11/13 in my living room - sometime in 2014 noticed it had started to buckle (in an area that was covered by furniture). Went back and forth trying to get someone out to look at it (not their fault I have been very sick).

Kept seeing more places buckling around the room. Found out the person I was emailing with has left the company, new person informs me today that after ONLY looking at the pictures I had emailed to them, that it's a moisture problem. Of course it's not covered by any warranty but for $2934 they would be oh so glad to replace the entire floor! How do you keep moisture off of a floor??

Am I not supposed to mop my floor? Swiffer it? Am I not allowed to drink in my own living room in case I spill some 'moisture' on the floor? This flooring is sub par and defective.

I wish I had read the reviews prior to going with 50 floors. Never again!

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Incredible Job

Bryan, Mandy, and Josh did an incrediable job taking up our old carpet and flooring and replacing it (in one day). Bridgett and Sampson, Nashville
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Review
#777767 Review #777767 is a subjective opinion of poster.
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor in Bellevue, Washington - 50 Floor - Installation Review

Thank you for choosing 50 Floor to complete your flooring project. We deeply regret the misunderstanding with your finance account through Wells Fargo. Your Wells Fargo flooring solutions card was processed with a hold until completion of the contracted installation. The hold has since been removed, although Wells Fargo requires 48-72 hours to complete the process. In regards to the deposit amount charged to your credit card, 50 Floor has reversed this charge as well. The charge was initially processed so we may move forward to order the contracted products. Most banks require at least 48-72 hours to reverse any charges that have been made, so please allow them the opportunity to place these funds back to your account. We wish you well with completing your flooring projects. Please feel free to contact me with any questions, concerns or even if you consider potential flooring projects through 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#752714 Review #752714 is a subjective opinion of poster.
Reason of review
Problems with payment

Floooring company put hold on my Wells Fargo account after I cancelled. Over 6k held preventing me from working with another company also debited my bank account over $200

This is the most unethical compamy I have ever dealt with they dont have merchandise but charged my account after I advisee them I did not want there services.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We had them come out and display options. We had our basement done with Hardwood and carpet (in a few areas) and they did a fantastic job. Later we had a "water" issue with a dehumidifier leaking and they came out and fixed the wood NO CHARGE because what we...
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Review
#777766 Review #777766 is a subjective opinion of poster.
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor in Watertown, Tennessee - 50 Floors Suck

Thank you for your review. We’re so happy you decided to choose 50 Floor for your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#718711 Review #718711 is a subjective opinion of poster.
Pros
  • Installers
  • Second round of installers
Cons
  • Installation
  • Unsatisfied
  • No calls back
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction

I waited 4 wks. for my floors after they tore up carpet and left.

Office and managers were rude and had one excused after another. The installers were great no problem. Management will not return calls and lie. Talked to 3 different people about when they would come and install, but no one had a answer.

Never go with them....go local! The installers also said the company had fired several people in the 4 wks that I was waiting and trying to get an answer on why they were so late with my floors. I was told they would install Sept 23, well they tore out carpet and left said they.

Finally on Oct 16th a second crew from Atlanta came to help out. The first crew was fired!

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Dallas, Texas

Thank you for your review. We appreciate you considering 50 Floor for your flooring project. Please feel free to give me a call directly to schedule a sales representative to visit your home.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#704166 Review #704166 is a subjective opinion of poster.

I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY

Fifty Floor's reply to:

Fifty Floor in Garner, North Carolina - 50 Floor Travesty of a company.

Thank you for contracting with 50 Floor for your flooring installation. Our records indicate that we have scheduled a few managers to visit your home to assess your floor concerns. 50 Floor has also provided to you a few options to move forward in addressing your floor concerns. You are welcome to give me a call directly to speak on you floor concerns further, should you wish to move forward with the options provided to you. We appreciate your business and thank you for choosing 50 Floor.

Thank You
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
Review
#688577 Review #688577 is a subjective opinion of poster.
Cons
  • Installation
  • Claims workers are employees
  • Lie about the contract
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • Tile Flooring
Fifty Floor - 50 Floor Travesty of a company.
Fifty Floor - 50 Floor Travesty of a company.

It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.

They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.

In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.

The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.

Fifty Floor's reply to:

Fifty Floor in Lawrenceburg, Tennessee - Lied on my customers, and refuse to pay installer

Thank you for taking the time to post a review on 50 Floor. We value you as an installer and thank you for your partnership with our company. We also understand that these concerns you have mentioned were addressed through the market where you performed the floor installations. Again, please accept our gratitude for your services.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
Review
#682826 Review #682826 is a subjective opinion of poster.
Cons
  • Because they wont pay me but i will get my money
Reason of review
because they won't pay for my services,crooks
Loss
$1100
Preferred solution
Let the company propose a solution

50 Floors sent me to do a tile job. Never told me I had to rip up whole floor.

The customer had been put off for months. She was so aggravated with these people. I done her tile installation she was so happy with the install. Then I went to a second job she loved the way I installed her tile.

I had wait another week for pay so I said ok. Pay day comes they lie on both customers saying they wasn't happy with job. So they refuse to pay me. If you did bad why would they keep sending you on jobs.

Owner even came out saying I did good on floors. So they give bad customer service and do't pay their installers.

Don't use 50 floors they crooks. So my family and I suffer do not work for 50 floors.

Fifty Floor's reply to:

Fifty Floor - Review in Home Construction and Repair category from Bennettsville, South Carolina

Thank you for considering 50 Floor to assist you with your flooring needs. 50 Floor successfully installs tens of thousands of projects for contracted customers across the country. I would love the opportunity to converse with you so I may answer all questions, comments, and/or concerns you may have in regards to working with us. I would also recommend you take the time to speak with actual customers in your area whom have requested to be a part of our happy customers program. I am looking forward to hearing from you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266 (Direct)
Review
#681843 Review #681843 is a subjective opinion of poster.

I see the commercials on tv all the time and was thinking about 50 Floor but am so glad that I read these reviews because I have no intention of doing business with them. Always do your homework!