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In February of 2015 my husband and I purchased carpet fro 50 Floor after hearing many commercials on TV and radio about their quality product and their service. The sales process went smoothly and we received a "Trust Dale" discount.

After just a couple of years we noticed unsual wear and traffic marks. I called and voiced my concerns to 50 Floor. Thus began a long string of phone calls and excuses of what the problems were. We were first told that we should have had the carpet cleaned within 18 months of purchase. In my 50 years of home ownership i have never had my carpet cleaned that quickly. Keep in mind it is just my husband and myself.

50 Floor sent out a rep from their company that said the problem was our vacuum cleaner. We have two vacuums; a central vac system and a Hoover Windtunnel. Then an independant rep from All Flooring Inspections came out. After a half hour and "testing" the report came back with no problems with the carpet. (It even said our vacuums were good.)

Both men agreed that our carpet looked bad. I even showed both of them our original carpet which is on the steps to the second floor and in our upstairs. It's been down for 20 years and has never been cleaned.It has virtually no wear. It looks better than our "new" carpet downstairs.

I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not.

From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet.

We are in our 70s, retired and on a fixed income. We keep a very clean home. We have had carpet in every home we have lived in our 50 years of marriage. We have never had carpet to wear like this even raising three boys that were in and out all day.

We are very disappointed in 50 Floor, Trust Dale and Phoenix Carpet.

Also:We have had 50 Floor out twice to repair rolls in the carpet due to stretching and pulling away from the wall. We now have another roll at this time.

They were 3 weeks late for installation. Then when they arrived for installation they did not have enough carpet for our master bedroom closet.

Thus we now have no flooring in our master closet and have wood strips with nail heads exposed. They are unsure when they can come install the carpeting for the master closet.

wanted new hardwood floors because I am selling my house. Brian came out, showed us the product, priced it out. Called later to inform me the hardwood I ordered was no longer in stock, but offered a wider plank to replace. While in process of ordering, he also informed us that it was so expensive due to taking up old hardwood and hauling it away. We asked if he could just lay flooring over the old to help with price. It was actually a savings of $500, which was ridiculous. When they came to install, I questioned the product and was told it was a sealed hardwood.

They had to come out 2 times to finish job and fix thresholds. I felt like it looked cheaper than product shown to me before signing paperwork.

My house went up for sale and when the buyers inspector sent his report, stated it was a laminated flooring with small layer of hardwood.

I called the customer service department at 50 Floors and asked them why I purchased hardwood but received a different product. Ron was very confrontational with me, kept saying he wasn’t trying to argue with me. Decided to have someone come out and look at product. The salesman was very rude and confrontational as well. Stayed it was an engineered hardwood flooring. When asked why it was not hardwood as marked on my bill of sale, he said it was the same thing.

After all is said and done, they basically pull a bait and switch on customers and then will not even give any kind of customer service to my concerns. To pay $8000 for a engineered hardwood is so not okay and then to be treated disrespectfully is not the customer service I expected.

This company does not need to rip people off to make them successful. It is a shame to charge premium price and receive inferior product.

This was my first experience with this company. I was actually referred by another family, whom which I love their flooring that was done by this particular company.

The salesman was awesome. When the installers came to install my flooring in my kitchen and at my foyer - almost upon completion they BURNED my living room carpet!

I have been communicating with this company for almost a month to have it repaired and I keep getting excuses from them as to when they will repair what their installers done. Hopefully I want need to take this matter any further because they seem like a good private company.

De-laminating all over

Bubbles in bathrooms that make noise when you walk on them. Not to mention

Wrinkles in flooring.

Bowing in the living room that dips when you walk on it.

Anywhere they cut the trim too high, they caulked it.

A LOT of caulk

All the 1/4 round that was put back down was not put where it came from. It was all measured exactly and fit perfectly before. Part of a bathroom is missing the base completely!

Wherever a floor vent goes, they don’t fit.

They sent a crew of Mexican men which is fine, they normally do good work not this time. The first day, they packed up and left while we were out back,out of their way.

Hadn’t been here but a couple hours. Not one of them spoke English. Didn’t bother telling us they’d left.

We spent the whole time outside and then they told their boss that we were “mean to them”! But they didn’t speak English!

Many, many more problems.

No.

customer service whatsoever.

Seems once they got the money, we were out of luck!

We’d love for someone with some knowledge to come take a look.

I’ll keep complaining about this till the cows come home. This was a HUGE investment and it looks like crap!

The sales rep was extremely rude. First complained how he had to take too many turns to get to my house.

I told him I was interested in solid wood floors and immediately he tried to talk me out of them and to get laminate. I told him I have laminate in my kitchen and dining room and was unhappy with it. He said that is because it is low quality which it is not.... it's top of the line.

I proceeded to tell him I wanted the solid woods in my living room, hallway and replace the laminate in kitchen & dining room. He told me not to replace the laminate and to leave it. I again mentioned the bedrooms with new carpeting and he said "let's take care of the wood floors first". He went out to his truck and came back with "one" portfolio of hardwood samples (4 sections). I said I liked the second set of samples and he said it had beveled edge and way more expensive. He did not even open the last two sections telling me they were too expensive and to go with the first page where I would get top quality at a "lower price". He measured 300 sq ft. and proceeded to figure the price on his laptop. He said the flooring I picked was $10 sq ft. (which I knew was a top of line price) where in the beginning he said it was lowest priced with best quality.

When finished he showed me his price he figured on his laptop of OVER $6,000!! I said how could that be if 300 sq ft @ $10 per sq ft = $3,000? He raised his voice and said WAIT, I'm giving you a price under $3,000, where he then said $2,900! He said it was top quality, top of the line flooring and $10 was a great deal. Never mentioned the promotion I was promised of 60% off or free installation (which ever would be better). After the rep kept answering my questions with "don't worry about it" and then pricing the way he did (never giving me a written estimate), I told him I would have to think about it.

With that, he slammed down his laptop and said "Okay, I thought you were ready to make a deal today"... "I can't believe I drove all this way for you not to deal with me"! He then proceed to drag his samples off of my beautiful wood top dining table and stormed out. By him doing that, he gouged two large scratches in my table!

I immediately called 50 floor back as soon as he left and they all they did was give me his supervisors name and number and that he would call me but he did not work on the weekends. I tried calling him this morning and got a voicemail.

So... no estimate given, no measurement of kitchen & dining room and did not even address the bedrooms... never showed me any samples!!!

While the floors look decent, the flooring (LVP) that was put in seemed thinner than what we ordered. That which we saw when they came to measure looked better quality than what was installed.

The moulding was left rough edged. Some of the transitions were cut a little short. Now months later, the edge of the carpet is slipping out. I was not pleased with the job that was done overall.

A few months after installation, there was these areas where the LVP would make noise when you walked on it. Several areas in the kitchen and hallway, seemed like they had space under them. They came out and of course, they said that it was due to expansion and contraction. It seems like they didn't do the leveling.

I don't have this every where but when you walk in some spots, the LVP dips down. I am not happy with the floor, finer points and the after installation issues.

They are quick to sell but wa t to charge anther 800 dollars to fix an issue

Originally we were scheduled to have carpet installed on Monday (04/15/2019). We never received an install time so we called the Raleigh office and asked for an estimate time of arrival. We were informed that “the installer never showed up”. We wish we knew that earlier. They rescheduled for today (04/18/2019). 2 hours after a scheduled phone call to give us an estimate time of arrival we were once AGAIN informed that the “installer never showed up” and we would have to reschedule. 3rd time will not be a charm!

I told them to cancel the service all together and we’ll find another company.

This company is under the mercy of an installer who simply doesn’t show up for work. Talk about a single point of failure!

This will be addresses via social media and the evening news so that nobody has to deal with such an unprofessional company.

It’s been 6 hours so far and not even a manager has called to apologize!

After waiting two weeks to even get an install date, we had to wait another week for an install date. (3 weeks after placing our order) That appointment got cancelled because the truck broke down, the next install date was 5 days later, they were supposed to arrive around 1, then 3, they finally showed up at 5.

Installer did not have tack strips. He installed the carpet, less the 2 tack strip spots and said he would be back the NEXT day. Then he called Thursday and said he would be here Saturday between 8 and 8:30 ...

it's 9:30 and he's still not here and not answering his phone. Not a happy customer.

We had an appointment yesterday and I've never had such an experience. The sales rep. (Robert) was in in our home 2-3 minutes before he made the assumption that we couldn't afford the services of 50 floor. He didnt even know what type of flooring we wanted yet. He was literally still standing in the doorway when he said: "Our products aren't cheap." " We'll probably be the most expensive quote you'll get."

Why would he tell a potential customer that? Maybe because it was Friday and he didn't want to do the work? Or - and I hate to think this - maybe he just assumed that we couldn't afford it because we're black? He had no basis for assuming that we couldn't afford it - we certainly didn't tell him that. Furthermore, we hadn't discussed prices, taken measurements or even seen any samples at this point. We were still standing in the doorway.

When I assured him that we were looking to have our floors installed sooner than later, he then offered to show us samples. It's my understanding that this company has many options, but he only showed us wood grain options. When I asked if they had LVP in a stone or brick pattern he said: "Yeah, but it's more expensive." I asked to see the product, not for him to direct me towards what he "thought" we could afford.

It was just demeaning and insulting. Akin to being in an upscale store and having the rep. tell you what you couldn't afford. Several times throughout the conversation he mentioned that the 50 floor is "pricey". When he finally took the measurements and entered the info., he said that he would send the quote. He never did.

I've read a lot of good reviews about this company and I must say that I'm very surprised and still offended by the sales rep.

I'm thinking that they just lost a good customer unnecessarily. We certainly don't want to spend our money with a company that allows such behavior. Nor would we want him to get a commission based off of our sales. If he is an example of the 50 floor staff, then maybe this experience was a blessing in disguise. When he left, my husband and I just look at each other in disbelief.

We made a deposit on a floor and when the installation guy arrived he did not have anything close to what the salesman sold us and was totally the wrong color. The salesman said the material was 1/4" wood flooring when, in fact, it was flimsy vinyl.

We called to cancel the entire order due to misrepresentation and were told that deposits were not refundable!

My floors were done in January, then re-done in February by 50 floor after 2 months of delays. My stairs took 3 months to be done .

They looked fine from a distance as we could not inspect until the finish was dry.

Upon inspection we have gaps and different colors on the 3 of the the stairs. I am NOT at all happy with the end product