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Fifty Floor's reply to:

Dear Valued Customer, Thank you for taking time to leave us a review on your experience with 50 Floor. Firstly, we’d like to offer our sincerest our apologies for any inconveniences we may have caused during the installation process for your floors. We understand...
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#1513776 Review #1513776 is a subjective opinion of poster.
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Fifty Floor Flooring Installation
Fifty Floor's reply to:

Dear Valued Customer, Thank you for bringing this matter to our attention regarding your negative experience. Please understand that we do not take this matter lightly, and we sincerely apologize as it is being addressed in a timely manner for you. We understand that...
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#1508757 Review #1508757 is a subjective opinion of poster.
Fifty Floor's reply to:

Dear Valued Customer, Thank you for your feedback. As part of our contractual agreement, a customer has 3 business days to cancel without a penalty. Should a customer cancel after the cancellation period, the customer agrees to pay a cancellation fee equal 20% of...
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#1507468 Review #1507468 is a subjective opinion of poster.
Tags
  • Wood Flooring
Fifty Floor's reply to:

Dear Valued Customer, Thank you for bringing your flooring matter to our attention. We would like to extend our sincerest apologies concerning this matter you have mentioned. We understand at this time that you are in communication with your local 50 Floor office to...
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#1506625 Review #1506625 is a subjective opinion of poster.
Fifty Floor's reply to:

Dear Valued Customer, Thank you for taking the time to communicate to us concerns regarding your installation process. We have every desire to address your concerns and provide the best solution available to bring a resolve. I look forward to speaking with you...
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#1487863 Review #1487863 is a subjective opinion of poster.
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Fifty Floor Flooring Installation Estimate
Fifty Floor's reply to:

Avoid them like the plague - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to communicate to us your concerns. We understand that your local market has addressed your matters which are now fully resolved. We apologize for any inconveniences you may have experienced during the install...
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#1469211 Review #1469211 is a subjective opinion of poster.
Service
Fifty Floor Manager
Fifty Floor's reply to:

Dear Valued Customer, It has come to our attention that you have chosen not to purchase flooring from 50 Floor. While we understand this may not be the best time, please keep in mind that we will gladly hold your order for 60 days as first advised to you from the...
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#1456043 Review #1456043 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Fifty Floor's reply to:

Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors | Fifty Floor review from Greenbelt, Maryland

Dear Valued Customer,

Thank you for taking the time to communicate your concerns to your local office We wish to sincerely apologize for your negative experience. The local office is now moving forward to address your concerns for resolve. Thank you for allowing us to bring resolve to your concerns.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
Review
#1419671 Review #1419671 is a subjective opinion of poster.
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review

Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors, Installers broke the waterline, broke the handle on my refrigerator , Didn’t put the thresholds down from the carpet to the hardwood floors what are damage in my basement due to water leaking for two months now I’m having problems getting you all to come in and replace the floors Dead

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Fifty Floor's reply to:

Poor service, not as promised. | Fifty Floor review from Vestal, New York

Dear Valued Customer,

Thank you for taking the time to share your experience. Firstly, we wish to offer our sincerest apologies to you for your negative experience. We understand that you are now in communication with your local market to work toward addressing your concerns. Thank you for your business and feedback.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
Review
#1416772 Review #1416772 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Installers were good for their craft
Cons
  • Customer service and product
  • Poor distribution of products
Reason of review
Multiple reasons already explained
Tags
  • Wood Flooring
  • Sucks

I signed a remodeling contract for a Ceramic Tile floor and a Bamboo floor on the upper house level and two flights of stairs (Bamboo steps with white risers). The Ceramic tile installation, was installed without any problems; however, that all went south on the bamboo floor installation.

He installed a portion of the floor by the time I returned from work, and noticed that the floor padding was missing under the floor boards, so mentioned to him my concerns about the missing padding and that some of the boards were not seated properly. He informed me that he did not see any padding with all the materials given to him and he also stated that the stairs were missing the white risers and wrong color for the step edges. I had to wait three weeks before they had the material needed to continue the work. They raised the entire floor to add the pad and reinstalled, before they realized that the riser board were to short.

We to wait an additional three weeks for the proper sized boards before scheduling again; however, they returned with the wrong color on the step edges. Another 2 weeks passed before they came back to install all the step edges, but the transition board that is placed from the bamboo floor edge to master bedroom rug was also missing and I also identified to them a cracked board. Finally, after a week, they came back replaced the cracked board and installed the transitional board. All of this started in September 2018 and has not finished yet and it is the December 12, 2018.

They still have to do an inspection and sign papers.

Point is, they did not complete in a timely manner as advertised, they had poor customer service when I called the office, poor quality control program for purchasing and the inventory of all material needed before being issued to the installer. The installer was not specialized in laying wood floors. For the price I am paying, the service and experience is not and will not be recommended by me. I am currently waiting for a 50 floor survey, so I can be as brutal as I can.

If your wondering what office or Branch, I'm located in Orlando Florida. I was informed that everyone in the Office area and warehouse locations where fired.

Hopefully the new crew will do a better job. If you wish to contact me e-mail manuelisled@gmail.com

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Fifty Floor's reply to:

Crummy customer service | Fifty Floor review from Smyrna, Tennessee

Dear Valued Customer,

Thank you for providing feedback on your experience. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this matter further with you. Your local market has attempted to call to further address your concerns. We look forward to communicating with you to address your listed concerns.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
author's review
Review
#1410710 Review #1410710 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality

Had 3 bathrooms done in sheet vinyl and 2 rooms plus corridors in laminate wood with natural trim to match everything else in the house. There has not been any attempt at resolving the flaws with the install to date and it has been 5 months now.

These are what I would call hit and run . I had to deal with installers that could not speak English and had to use an interpreter app to talk with them . After having a little time to get a thorough look at everything there are several unacceptable items that need repaired but I goes on DEAF EARS as they say , we signed saying everything was ok . All that was signed for was the fact that someone did install a product but no one can say it is ok as they did not get done with these installs till late night and we stayed outside out of the way almost entire time so as to not limit their working areas.

These people need to be put out of business if their customer service is non existent and you only get what they want to give you forquality. The sheet vinyl in 1 bathroom was not prepped correctly and vinyl was installed with spry loc adhesive spray and the 1/4” underpayment was not run wall to wall or feathered at edges. The installer said he was doing what he was told to do . The edges of sheet vinyl are caulked and the floor makes a noise when you walk it.

I have called several times and no one answers at the local office , so I called the main office here in Ga.

and had a service order written and was told since we signed a paper there was nothing more that could be done for us . This is very poor service if any !

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