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After waiting two weeks to even get an install date, we had to wait another week for an install date. (3 weeks after placing our order) That appointment got cancelled because the truck broke down, the next install date was 5 days later, they were supposed to arrive around 1, then 3, they finally showed up at 5.

Installer did not have tack strips. He installed the carpet, less the 2 tack strip spots and said he would be back the NEXT day. Then he called Thursday and said he would be here Saturday between 8 and 8:30 ...

it's 9:30 and he's still not here and not answering his phone. Not a happy customer.

We had an appointment yesterday and I've never had such an experience. The sales rep. (Robert) was in in our home 2-3 minutes before he made the assumption that we couldn't afford the services of 50 floor. He didnt even know what type of flooring we wanted yet. He was literally still standing in the doorway when he said: "Our products aren't cheap." " We'll probably be the most expensive quote you'll get."

Why would he tell a potential customer that? Maybe because it was Friday and he didn't want to do the work? Or - and I hate to think this - maybe he just assumed that we couldn't afford it because we're black? He had no basis for assuming that we couldn't afford it - we certainly didn't tell him that. Furthermore, we hadn't discussed prices, taken measurements or even seen any samples at this point. We were still standing in the doorway.

When I assured him that we were looking to have our floors installed sooner than later, he then offered to show us samples. It's my understanding that this company has many options, but he only showed us wood grain options. When I asked if they had LVP in a stone or brick pattern he said: "Yeah, but it's more expensive." I asked to see the product, not for him to direct me towards what he "thought" we could afford.

It was just demeaning and insulting. Akin to being in an upscale store and having the rep. tell you what you couldn't afford. Several times throughout the conversation he mentioned that the 50 floor is "pricey". When he finally took the measurements and entered the info., he said that he would send the quote. He never did.

I've read a lot of good reviews about this company and I must say that I'm very surprised and still offended by the sales rep.

I'm thinking that they just lost a good customer unnecessarily. We certainly don't want to spend our money with a company that allows such behavior. Nor would we want him to get a commission based off of our sales. If he is an example of the 50 floor staff, then maybe this experience was a blessing in disguise. When he left, my husband and I just look at each other in disbelief.

We made a deposit on a floor and when the installation guy arrived he did not have anything close to what the salesman sold us and was totally the wrong color. The salesman said the material was 1/4" wood flooring when, in fact, it was flimsy vinyl.

We called to cancel the entire order due to misrepresentation and were told that deposits were not refundable!

My floors were done in January, then re-done in February by 50 floor after 2 months of delays. My stairs took 3 months to be done .

They looked fine from a distance as we could not inspect until the finish was dry.

Upon inspection we have gaps and different colors on the 3 of the the stairs. I am NOT at all happy with the end product