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Had 3 bathrooms done in sheet vinyl and 2 rooms plus corridors in laminate wood with natural trim to match everything else in the house. There has not been any attempt at resolving the flaws with the install to date and it has been 5 months now.

These are what I would call hit and run . I had to deal with installers that could not speak English and had to use an interpreter app to talk with them . After having a little time to get a thorough look at everything there are several unacceptable items that need repaired but I goes on DEAF EARS as they say , we signed saying everything was ok . All that was signed for was the fact that someone did install a product but no one can say it is ok as they did not get done with these installs till late night and we stayed outside out of the way almost entire time so as to not limit their working areas.

These people need to be put out of business if their customer service is non existent and you only get what they want to give you forquality. The sheet vinyl in 1 bathroom was not prepped correctly and vinyl was installed with spry loc adhesive spray and the 1/4” underpayment was not run wall to wall or feathered at edges. The installer said he was doing what he was told to do . The edges of sheet vinyl are caulked and the floor makes a noise when you walk it.

I have called several times and no one answers at the local office , so I called the main office here in Ga.

and had a service order written and was told since we signed a paper there was nothing more that could be done for us . This is very poor service if any !

On sep 28 2017 they install my wood floor and since then we are having floor elevation ,crack ,lump and egging all over we call then oct 2017, nov2017 december 2017 we have a respond and they send a person out on jan2018 and on feb or march a field manager came and gave us difference sceneries those sceneries include intallation,and to wait few month to see it will change the condition of the floor ,we told him that 5 months had pass and the floor looks the same but we will wait . Then on may 2018 the manager send an agent to check on the floor the floor was the same but now they assement was humnity in the house the funny thing is that agent came we his mind set because he came before with the manager and they agree that difference sceneries and use our old floor of 24 year as an example on may but when we use the way our old floor was install that did not have no egging ,crack and lump and they told us that our floor was to old to compare but now they are using it in there report .what we donot undestand are the floor having like this since installation .

We want some one to explain to us if huminities will work in a floor day after of installation.

Also our experience with the personal of this companies was very unprofessional they did send us any communication or we call them they will hand out the phone (field manager) and did not return the call we felt discrimanate and rush off .also the lie in the report that they send to my credit card ,they only want my money .we call sale person he doesnot work with them no more .and the people the install my floor have complain again their installations in other house.again we are not not recomending this company 50 floor to any one please if anyone had the same experience. :

Installers showed up to my house to install floors and they were the wrong color. I have called and left several messages no one gone back to me.

I called yesterday again after a month and customer service told me my floors were in and set me an install date. I thought finally after a month everything was resolved. I got a call this morning 10-26-18 from fify floors telling me my floors were not in and they have not been making that floor for 4 years. I just had the floors installed last year and told the sales person I would be completing the install this year and ask would that floor be available.

He said there would be no problem. He just anything to get the sale.

Now I am very very upset. This has been a horrible service and a horrible experience and I plan to tell whoever will listen.

We started the process to have installation in March 2018. The day they were to come, we received a call about an hour prior to say the truck broke down and had to reschedule. That took weeks.

Once they did come , they had 2 different types of flooring. They had to take up the floors. We had to wait for months before they came back. Once they came back they did a bad installation job and poor laying of the transitions. I had them come back and a supervisor agreed that the installations were incorrect in some areas. It is now almost November and we are still waiting for them to complete the job. They were to come about 2 weeks ago to fix some issues but they called the day of installation and said they had to reschedule. I had taken the day off for it.

I am still not pleased with alot of the areas that have been laid. I spoke to the manager of the facility that did the floor and he had a rep from the tile company come out. A rep from the office said the gentleman said it was within manufacturing specs. I disagree!!! Alot of the planks are not seated correctly. I am totally unhappy with the whole thing. I paid almost $9,000 for something and NOT satisfied at all.

I would greatly like to speak to a corporate manager to discuse options. At this point i would want them to come take all the floors and get my money back!!!

Its been 7 or more long months of going back and forth.

We were only having one room done the master bedroom told it would take one day when the workers were not anywhere near finished we were told they would not be back till Wednesday because they had another customer scheduled now my house is a mass no master bedroom and we have to wait while other customers are being served. Bad customer service planning when another customer starts before the previous one is finished

My experience with 50 floors covers March thru September of 2018. The entire house (3,000 sq ft) was completed in September, Had 2 teams out , one in March and one in September.

Both were extremely professional and curtious. Felepe and his team were the first ones and did a great job. The final job was completed by Vito and his crew and they were totally awesome. They were very professional, polite and thorough.

They took a 3 day job and completed it in 2 days. I would highly recommend the installation crews to anyone anywhere.

you will not receive better service than what I had. Thanks Vito you are the man.

I am a 100% disabled vet, I have some health issues and an trying to list my home for sale. I signed a contract with an independent contractor of 50 floor, Bobby Sellers (757- 472-****, 2532 Seaview Ave

Virginia Beach, VA 23455) for a carpet installation.

I wrote him a check which he cashed to his LLC. It has been almost 8 weeks and I have no carpet, this is preventing me from selling my home, sleeping and causing me massive duress. I decided to reach out to 50 Floor, Mr. Sellers was employed by them at the time of the contract and they claim they have no knowledge of the transaction.

I have no resolution from Mr. Sellers of 50 floor. This is a scam, and I need help.

The General Manager, Hollie Jones, was nice on the phone but offered no solution. Please help me resolve this as I cannot afford to pay another contractor.

We would like to cancel our transaction with you. We are feeling very uncomfortable with the service we have received.

We were called with an instalallation time and them called 3 times by 3 different people to be told that they could not keep schedule because product was damaged. When asked why we were called by 3 different people on their personal phone and not a company phone we could not get a direct answer.

We have lost all confidence in this company and would like to have this charge taken off of our credit card.

We are senior citizens and feel that we have been taken advantage of by this company. Please cancel this transaction.

We had laminate installed in 2 bedrooms and adjoining and separate closets on July 3, 2018. We had built in closets installed in both closets after the floor installation.

Within a month, we noticed there was an issue with one of the planks that adjoined another in the closet (picture attached). Unless you stood right above it, you would not notice it. We called 50 floors on July 30th, sent pictures and they said someone would be out to do the repair on August 9th. When the gentleman came out, his first question was did someone spill a glass of liquid on it.

We did not spill anything on it. He told us the entire closet needed to be redone, they could not just replace just 2 boards. We got a phone call back from Natalie on August 10th saying they would replace the floor but it would cost us $400.00. We have 2 boxes of boards they had left us for any repair down the road.

So there would be no product cost, just their labor.

We do not understand why if 2 adjoining boards are damaged why the entire floor would have to be replaced. So if you have ONE damaged board, the entire floor has to be replaced?

We feel the manufacturer should have looked at the damaged boards before 50 Floors made their decision.

CAUTION; I'm questioning why only A+ and A reviews are showing. We are disappointed in the quality of our floor.

We are having a major issue with unlevel floor boards. We have numerous seams that don't match up to each other. We have seams that have raised (bumped). Everywhere you walk you feel the issues.

CAUTION: I emailed the manager that I was going to write a bad review. He called and said the supervisor would come out. Three weeks later he showed. He said that he had seen this issue once before and they replaced it.

He tested for moisture and it was within the limits. He said everything looks good and would talk to the manager. After seven days of no phone call, I called him. He said the manager would not do anything.

I asked him to have the manager call to schedule a time to come out. That has been nine days with no phone call. We have had poor customer service and they don't care what the quality of our floor is. They took our money and ran.

We don't like our floors and nothing is going to be done about it. CAUTION

Called your tpa office 4 times cut my foot on the razor sharp on yout porcelain Mowhak tile been limping for 3 was and installer sub cannot speak English along with 4 times fix so I have filed a claim with Tallahassee and now going County along with the news paper since I cannot get a response from you being cut by razor sharp from the porcelain Mohawk tile that you installed.

Even better the SOB took my exterior doors and thresholds out and handed them back to install are you kidding me I am a mad SOB and yes I had to reset them get ready.

I have sent photos a month ago

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response!