Fifty Floor's reply to:

Fifty Floor - Excellence in professional service and product!

Dear Valued Customer,

Thank you for sharing your feedback on your experience with 50 Floor. Sharing your feedback is greatly appreciated and we will be sure to advise Veto and his team of your satisfaction. Thank you for choosing 50 Floor for your flooring needs. We look forward to working with you again.
ID
#1335015 Review #1335015 is a subjective opinion of poster.
Pros
  • Excellent service and product
  • Installers
  • Product choice
Reason of review
Good customer service

Veto and his team treated my furniture as if it was made of fine crystal. Veto assessed what needed to be done and explained what will happen in detail I could understand.

They all went out of their way to be kind and helpful. Their professional expertise put me at ease. I will use 50 floor and Veto to complete my next project. I had my formal dining room, living room, kitchen, utility room, breakfast room and hallways done in a beautiful wood Trifecta.

Veto and his team arrived right on time and prepped my floors on day one.

On day 2 they laid the tiles and it is so beautiful!

This was an awesome experience for me.

I love my Trifecta! THANK YOU!!

Fifty Floor - Not what they show on Talk of the Town Extra!
Dear Valued Customer, Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity...
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Resolved
ID
#1331402 Review #1331402 is a subjective opinion of poster.
Location
Nashville, Tennessee
Fifty Floor's reply to:

Fifty Floor - 6 miles too far

Dear Valued Customer,

Thank you for taking the time to share your feedback. We understand that you have communicated with the local office closest to you and was advised unfortunately at this time 50 Floor is not available in your area to serve you, and other potential customers. Please understand that we are steadily growing and look forward to coming to your area. We think of it as a pure honor for you to want to potentially select us as your flooring company. We sincerely apologize for the disappointment and inconvenience.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1316502 Review #1316502 is a subjective opinion of poster.
Cons
  • Store policy
Reason of review
6 miles too far

I tryed to get an estimate for some flooring for my home, 4 nice size rooms . I was told by your representitive, after a short chat with her boss I was 6 miles too far!

What a joke!!! Bad job boys! The city of Palm Coast is growing big time. New houses are being built everywhere.

The population is now well over 100k ! There is a great need for your services, but you care to dismiss it. With the economy running like a fine tuned Corvette, now is the time to expand.... Its time to grow baby!

A wise old man told me when I was a little boy my family wasnt rich, he said Dennis, Sometimes in life you gotta take a shot.

That man was my father, he died a millionare. Dennis C Rathsam 35 Luther Dr P/C fl 32137 386 569 6865

Fifty Floor's reply to:

Fifty Floor - POOR SERVICE 50FLOOR HAS NO ORGANIZATION WHAT SO EVER

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your floor installation. Please accept our sincerest apology for all issues you faced during your floor installation process. We understand that you have now communicated with your local office who has addressed these issues with a resolve. Thank you for choosing 50 Floor for your flooring needs.
ID
#1307472 Review #1307472 is a subjective opinion of poster.
Cons
  • I did not like the customer service at all
Reason of review
Poor customer service

we signed a contract on 5/29/18.to repair the sub flooring in one small area then lay vinyl. First off, what we had picked out was no longer available ,so we had to pick out another vinyl.

4 weeks later they sent a crew here to repair the floor and did not have enough material to repair it nor did they send a transition piece.so after many calls to 50Floor ,another person came out with the vinyl but no wood to repair the sub floor. several weeks later one person came out and took it on himself to get the wood and other material that was needed and did repair the floor,I am so thankful for that one person that went out of his way to repair our floor.I would say do not use 50Floor.

Fifty Floor's reply to:

Fifty Floor - Very Disappointing!

Dear Valued Customer,

Thank you for sharing your feedback on your floor installation. We would like to apologize for your negative experience, as what you have described in your review is not a normal characteristic of our company. We appreciate the opportunity to speak with you to move toward a resolve for your floor matters. As advised, you will receive a follow up call from your local market to schedule a site visit to your home to assess your flooring matters.

Thank you for choosing 50 Floor.
ID
#1275943 Review #1275943 is a subjective opinion of poster.
Pros
  • Floor is beautiful but the lack of trim work ruins the look
  • Installers were competent
Cons
  • Being given the run around once installation was finished
  • End product looks dull
  • Process was aggravating
Reason of review
Lot of aggravation to get product installed; installed product not what customer chose; customer satisfaction does not seem to be of concern
Loss
$5200
Preferred solution
Let the company propose a solution

Needed new flooring in kitchen/pantry/mud rm, to match existing flooring. Went w 50Flr, altho est was 25% higher than others ONLY because the sample looked like a perfect match.

In prep, pantry, kitchen, laundry stuff had to be moved out of place (all over the rest of the house); lic plmber shut off gas supply(150$ each time they came); took time off of work. 1st round: workers came with material that did NOT match the sample I had chosen! Rescheduled; gas reconnected; wasted day; sales person blamed bad sample. Due to my health condition, all kitchen/pantry supplies had to stay scattered everywhere.

2nd round: Gas disconnected; took time off; they never showed up! Manager blamed the sales person, rescheduled for very next day. 3rd round: My 3rd day off. They arrived 11am, finished at 10pm.

No time for gas reconnection that day or next 6 days because I had no more time-off-work available. No cooking for 7 days! The new flr color matched existing flr, but looks dull, no sheen. Since then (Apr 24), called manager at least 10 times, he keeps promising reparation ("maybe a sheen-coating can be put on"); month and a half later, NOTHING!

Sales manager called once and same promises; NOTHING! The sales person (who sold me the stuff) doesn't respond AT ALL!! So much aggravation! The costliest estimate!

For what?? Very disappointing!!

Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Poor customer service

Dear Valued Customer,

Thank you for sharing your feedback. We sincerely apologize for the misunderstanding of your scheduled appointment and appreciate the continued opportunity to earn your business. Should you have additional questions or concerns after the end of your appointment, please do not hesitate to give me a call directly. I will happy to assist you further.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1273628 Review #1273628 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Jul 06, 2018

They came out. Very nice & professional

Original review posted by user Jun 06, 2018

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

Fifty Floor - We are so happy with our new flooring!

The installers, Miguel and crew, were incredibly top-notch. You could tell how very experienced they were, as they delivered high-quality workmanship. They are professionals, and I highly recommend them.
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1251682 Review #1251682 is a subjective opinion of poster.
Reason of review
Good quality

Fifty Floor - Great job

The company was great and the the installers were fantastic. Very Professional.I highly recommend them. I was so happy with them that I have them doing another floor. I would highly recommend them to everyone..You will be happy The installers were on time and made sure I was happy with the work they did. The installers needed a trim piece to match our floor to the hallway and they said that they will order it and be back in a few days and I thought I would never see them again,but, I was fooled they did come back and installed the other piece just like they said they would...excellent service.. Thank you 50 floors. Arnold Zimmerman
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1248936 Review #1248936 is a subjective opinion of poster.
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - Tile setter 30+ years

Dear Valued Customer,

Thank you for sharing your feedback and taking the time to speak with 50 Floor further on your feedback. As a professional practice, all installers hired for 50 Floor have continuous professional training for each flooring type including tile. We value the importance of making sure a customer’s floor installation is installed properly utilizing correct flooring industry standards methods. Thank you again for your feedback.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1247564 Review #1247564 is a subjective opinion of poster.
Pros
  • Good reveiws
Reason of review
Work Experience or Job Application
Loss
$1000
Preferred solution
help others

It is sad to see people get ripped off by so called flooring company's

For consumers looking tile work look "in the area you live for a tile setter with references ". You are spending a lot of money, get what you are paying for not some big name. High end tile work demands high end craftsman. Different types of tile require precise applications, and prep work in all tile installations is " foremost in ALL installations"

Your floor has to be prepped before installation cleaned washed from dust and or any other debris that will prevent adhesion the thin set or other mortars used. GET KNOWLEDGE BEFORE YOU SPEND YOUR MONEY

best sources are local tile distributors they do know who is best in your area . best of luck

Fifty Floor's reply to:

Fifty Floor - DO NOT USE COMPANY

Dear Valued Customer,

Thank you for your feedback. Please accept our sincerest apologies for the experience you shared. We understand that you have communicated with a member of management in both local and corporate offices to address your concerns which are now addressed. Please let us know if you have additional concerns that will require further addressing. You are welcome to contact our corporate office to communicate directly with me.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1243081 Review #1243081 is a subjective opinion of poster.
Cons
  • Salesman
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

JOE KINCHELOE, SALESMAN FOR 50 FLOOR TOLD MY

DAUGHTER SHE WOULD HAVE CARPET INSTALLED FOR

COMMERCIAL BUILDING ON 4-28-18 - THEY HAD NO INTENTION OF DOING ANYTHING. NEVER CALLED HER -

NEVER SHOWED UP - SHE NEEDED CARPET INSTALLED

FOR FOLLOWING MONDAY FOR CLIENTS.

WHEN WE CALLED 50 FLOOR, WE WERE TOLD 'INSTALLATION

DEPT. IS CLOSED.' NO EXPLANATION - NOTHING.

CALLED JOE 4 TIMES - VOICEMAIL - DOESN'T EVEN ANSWER

THE PHONE. COULD CARE LESS.

I WAS SUPPOSE TO HAVE CARPETING INSTALLED IN MY

HOME NEXT WEEK - CANCELLED THE ORDER.

COMPANY IS USELESS - PROMISE EVERYTHING - TAKE YOUR

MONEY AND RUN - SHOULD BE SUED. CAN'T GET ANYONE

ON PHONE - EVER.

Fifty Floor's reply to:

Fifty Floor - Horrible installation

Dear Valued Customer,

Thank you for your feedback. We greatly apologize for all inconveniences you experienced for your installation as we were not aware of these matters until recent. As it was advised to you, the local market is gladly working to resolve all flooring concerns you have mentioned. Thank you for taking the time to speak further on your flooring matters along with you providing additional information that was requested to further the process for a resolve.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards.
ID
#1243001 Review #1243001 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$6500
Preferred solution
Let the company propose a solution

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.

Fifty Floor's reply to:

Fifty Floor - Worst experience

Dear Valued Customer,

Thank you for your feedback. One of our number one priorities for a customer is to continue providing assurance for a successful completion of their floor installation. We do understand that there were inconveniences in which occurred during your floor installation process and we greatly apologize for these occurrences. We are also aware now that the local market has brought resolve to your concerns for your installation. If this is not the case or if you have additional concerns, please feel free to contact me directly to address further.
ID
#1235896 Review #1235896 is a subjective opinion of poster.
Reason of review
Bad quality

The crew to lay the floor didn’t show up until noon the first day, and was at least an hour or more late the following days. They did not speak English so communication was impossible.

They rushed laying the trim, assuming because they ran out of time from being late every day. The trim did not match anything. It looks so bad, I had to hire a handy may to come in and fix it. A$500 concession was given, after being charged just short of $10,000!!

Makes me sick every time I think about it. Terrible!! The vanity was removed from the bathroom, we were told they would install the new vanity, didn’t happen. Do not use this company.

Look at the pictures!! Definitely not worth the money, stress or heart break.

Fifty Floor - Worst Experience EVER!!!
Fifty Floor - Worst Experience EVER!!!
Fifty Floor - Worst Experience EVER!!!
Fifty Floor - Worst Experience EVER!!!
Fifty Floor - Worst Experience EVER!!!
Fifty Floor - Worst Experience EVER!!!
Dear Valued Customer, Thank you for sharing with us your experience on partnering with 50 Floor for your flooring needs. It is never our intention to provide a customer with an experience which is left unacceptable or disappointing. When given the opportunity, 50...
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ID
#1222870 Review #1222870 is a subjective opinion of poster.
Fifty Floor's reply to:

Fifty Floor - BAD SERVICE

Dear Valued Customer,

Thank you for taking the time to advise 50 Floor of your experience. It is our intent to make sure every customer’s matter is addressed thoroughly. We appreciate you taking the time to speak with us further to bring resolve to your matters. It was our pleasure to take care of your flooring needs.

ID
#1220334 Review #1220334 is a subjective opinion of poster.
Reason of review
Poor customer service

Can not take pictures of damage to wall and base board. Am disable and don't have people that come to see us.

We will just handle this problem. This is the 2nd time your people have messed up. We will just not use 50 floors again or recommend. I want my review posted liked you post all the good reviews.

The last one I posted. Thank You Tammy Wilson for trying to help. But not everyone has a cell phone.

Baseboards painted scrapped off bad on side. Wall one side scuffed up.

Just had painted. The salesman was great but the people that put the carpet down never said a word to us.

No phone call to let us know they were coming.

Will start posting on face book. Bad service.!

Fifty Floor - Amazed at the Efficiency

Miguel and his team were excellent!! They were very professional and yet very approachable when I has questions and requests! The floor looks great and I was amazed at the efficiency! My whole downstairs was done in 1 day!!! I would definitely recommend 50 Floor! Penny AlexplaysPVP Raleigh
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232012 Review #1232012 is a subjective opinion of poster.
Reason of review
Good customer service