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Fifty Floor's reply to:

Fifty Floor - Not scheduled as promised

Dear Valued Customer,

Thank you for advising us of your experience. While we appreciate you choosing to partner with 50 Floor for your flooring needs, we also want to make sure you feel confident as many other customers do that you have chosen a flooring company that prides itself to always first and continue to take care of the customer----you. We understand that you are in communication with your local office who is further addressing your listed concerns. We look forward to working with you further for your flooring needs.

Review
#1343508 Review #1343508 is a subjective opinion of poster.
Cons
  • Damaged product and delivery date changed
Reason of review
Problem with delivery
Loss
$1300
Preferred solution
Full refund
Tags
  • Wood Flooring

We would like to cancel our transaction with you. We are feeling very uncomfortable with the service we have received.

We were called with an instalallation time and them called 3 times by 3 different people to be told that they could not keep schedule because product was damaged. When asked why we were called by 3 different people on their personal phone and not a company phone we could not get a direct answer.

We have lost all confidence in this company and would like to have this charge taken off of our credit card.

We are senior citizens and feel that we have been taken advantage of by this company. Please cancel this transaction.

Fifty Floor's reply to:

Fifty Floor - Dissatisfaction with resolving an issue with the laminate floors

Dear Valued Customer,

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you are in communication with management from your local market to address your matters. We appreciate the opportunity to address your matters further along with bringing resolve.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1340858 Review #1340858 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
Fifty Floor - Dissatisfaction with resolving an issue with the laminate floors

Update by user Sep 27, 2018

We received a phone call from the manager of 50 Floors in the Orlando location, Chris the next day after I submitted the review. He asked me to send him pictures of the area in question and the surrounding area in the closet.

Later that day after I sent him about 4 pictures, he contacted me and said the repair would be done without any expense to us. He apologized for any of the inconvenience we went through. He told me that they needed to order a special tool for the repair and the repair would be done as soon as the tool was received.

The repair was completed yesterday and we are completely satisfied. We will be happy to recommend 50 Floors to any of our friends now.

Original review posted by user Aug 28, 2018

We had laminate installed in 2 bedrooms and adjoining and separate closets on July 3, 2018. We had built in closets installed in both closets after the floor installation.

Within a month, we noticed there was an issue with one of the planks that adjoined another in the closet (picture attached). Unless you stood right above it, you would not notice it. We called 50 floors on July 30th, sent pictures and they said someone would be out to do the repair on August 9th. When the gentleman came out, his first question was did someone spill a glass of liquid on it.

We did not spill anything on it. He told us the entire closet needed to be redone, they could not just replace just 2 boards. We got a phone call back from Natalie on August 10th saying they would replace the floor but it would cost us $400.00. We have 2 boxes of boards they had left us for any repair down the road.

So there would be no product cost, just their labor.

We do not understand why if 2 adjoining boards are damaged why the entire floor would have to be replaced. So if you have ONE damaged board, the entire floor has to be replaced?

We feel the manufacturer should have looked at the damaged boards before 50 Floors made their decision.

Fifty Floor's reply to:

Fifty Floor - Great install, poor customer service and quailiy of floor

Dear Valued Customer,

Thank you for taking the time to leave us a review as we value your candid feedback. We pride ourselves to maintain the highest quality of service for our customers. Furthermore, we understand that you have communicated with your local 50 Floor office to address your concerns. We sincerely apologize for any incoviences that may have been caused to you upon providing service to you. Thank you for choosing 50 Floor for your flooring needs.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1336086 Review #1336086 is a subjective opinion of poster.
Reason of review
Bad quality

CAUTION; I'm questioning why only A+ and A reviews are showing. We are disappointed in the quality of our floor.

We are having a major issue with unlevel floor boards. We have numerous seams that don't match up to each other. We have seams that have raised (bumped). Everywhere you walk you feel the issues.

CAUTION: I emailed the manager that I was going to write a bad review. He called and said the supervisor would come out. Three weeks later he showed. He said that he had seen this issue once before and they replaced it.

He tested for moisture and it was within the limits. He said everything looks good and would talk to the manager. After seven days of no phone call, I called him. He said the manager would not do anything.

I asked him to have the manager call to schedule a time to come out. That has been nine days with no phone call. We have had poor customer service and they don't care what the quality of our floor is. They took our money and ran.

We don't like our floors and nothing is going to be done about it. CAUTION

Fifty Floor's reply to:

Fifty Floor - It was a nightmare

Dear Valued Customer,

Thank you for sharing your feedback. We understand that you are in communication with your local office to address your flooring matters. Thank you for choosing to partner with 50 Floor for your flooring.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1335714 Review #1335714 is a subjective opinion of poster.
Cons
  • Every bit never again
Reason of review
Bad quality
Tags
  • Sucks

Called your tpa office 4 times cut my foot on the razor sharp on yout porcelain Mowhak tile been limping for 3 was and installer sub cannot speak English along with 4 times fix so I have filed a claim with Tallahassee and now going County along with the news paper since I cannot get a response from you being cut by razor sharp from the porcelain Mohawk tile that you installed.

Even better the SOB took my exterior doors and thresholds out and handed them back to install are you kidding me I am a mad SOB and yes I had to reset them get ready.

I have sent photos a month ago

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - 50 Floor RESOLUTION to "Not what they show on Talk of the Town"

Dear Valued Customer,

Thank you taking the time to share feedback on your experience. We are happy to learn of your overall satisfaction for our services provided by your local 50 Floor office to address your flooring matters. It was a sincere pleasure to earn your business. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,



Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1335473 Review #1335473 is a subjective opinion of poster.
Pros
  • Product and customer relations response
Reason of review
Good customer service

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response! Like

Fifty Floor's reply to:

Fifty Floor - Excellence in professional service and product!

Dear Valued Customer,

Thank you for sharing your feedback on your experience with 50 Floor. Sharing your feedback is greatly appreciated and we will be sure to advise Veto and his team of your satisfaction. Thank you for choosing 50 Floor for your flooring needs. We look forward to working with you again.
Review
#1335015 Review #1335015 is a subjective opinion of poster.
Pros
  • Excellent service and product
  • Installers
  • Product choice
Reason of review
Good customer service

Veto and his team treated my furniture as if it was made of fine crystal. Veto assessed what needed to be done and explained what will happen in detail I could understand.

They all went out of their way to be kind and helpful. Their professional expertise put me at ease. I will use 50 floor and Veto to complete my next project. I had my formal dining room, living room, kitchen, utility room, breakfast room and hallways done in a beautiful wood Trifecta.

Veto and his team arrived right on time and prepped my floors on day one.

On day 2 they laid the tiles and it is so beautiful!

This was an awesome experience for me.

I love my Trifecta! THANK YOU!!

Resolved
Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Not what they show on Talk of the Town Extra! - Resolved

Dear Valued Customer,

Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity address your matter(s) and look forward to serving you again for future projects.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1331402 Review #1331402 is a subjective opinion of poster.
Pros
  • Carpet
Cons
  • Installers and customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Price reduction
Fifty Floor - Not what they show on Talk of the Town Extra!

Update by user Aug 21, 2018

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development.

The quality of their work and flooring materials were exceptional. Thank you to the upper management in their superior customer relations and response!

Original review posted by user Aug 16, 2018

First - they are NOT the "low price leader" in flooring. I compared them to two other companies and they were all the same!

Myers was within $40. Second- the well dressed clean cut installers you see moving furniture and cleaning up so meticulously are NOT what comes to your door. I had three immigrant workers from a third party firm-only one spoke any English and he did not fully understand the importance of how NOT to mishandle a Tempurpedic mattress in their moving of the furniture. Third- these three workers were in a very big rush to leave my job and get to their next-WITHOUT doing a proper walk through with the Certificate of Completion Form and Verification of Damage forms!

They only allowed me the time to sign and pay the balance. While the carpet was properly installed the clean up and moving back of furniture was sloppy. I had to get them to move heavy pieces back to their original places. Clean up and vacuuming was cursory at best.

Fourth-after their departure I went to remove linens from the bed for washing and that is when I discovered the misaligned layers of the Tempurpedic mattress. I did not see this before because the coverlet was thrown over the end of the bed. Tempurpedics are designed to last 20+ years and I had intended on keeping this another 10. The layers are fitted together inside a permanent covering and cannot be realigned if the mattress is mishandled.

I cannot put on a fitted sheet or position the mattress properly on the bed frame now. When I called Tempurpedic they explained that they could not fix this and I would have to buy a new mattress. ($2,200). I called customer service at 50 Floor to register these complaints and spoke with Tammy Wilson.

Ms. Wilson. I was aware that I was on the third day of the 3 days to make a complaint. Ms.

Wilson listened to my account of my job and she was very rude and abrupt. I also sent photos of the misaligned shifted layers of the mattress. Right away she said "we are not going to buy you a new mattress". She hardly apologized and did admit that 50 Floor has had service problems due to having to use third party sub contractors to install.

Ms. Wilson called me back after reviewing the complaint -presumably with higher management. She again offered no resolution or compensation-instead she waxed on and on about HER problems and the company's struggles with labor!! She was obviously trying to garner sympathy from ME when I was the customer who had been mistreated.

I had to end the call. I have had to bear the expense of a new mattress. When I showed the Tempurpedic salesperson pictures of what was done he asserted that the mattress had definitely been mishandled. My insurance agent tried to intervene by calling the owner/General Manager but got NO answer and NO voicemail.

I have also tried to reach Mr. Ron Luchetti -GM- but did not get through. (The telephone number given is the same as Ms. Wilson's but with a different extension.) Essentially I am being ignored.

I had to bear the cost of a new mattress.

I also filed a complaint with the Better Business Bureau. I will steer people away from 50 Floor whenever possible.

Fifty Floor's reply to:

Fifty Floor - 6 miles too far

Dear Valued Customer,

Thank you for taking the time to share your feedback. We understand that you have communicated with the local office closest to you and was advised unfortunately at this time 50 Floor is not available in your area to serve you, and other potential customers. Please understand that we are steadily growing and look forward to coming to your area. We think of it as a pure honor for you to want to potentially select us as your flooring company. We sincerely apologize for the disappointment and inconvenience.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1316502 Review #1316502 is a subjective opinion of poster.
Cons
  • Store policy
Reason of review
6 miles too far

I tryed to get an estimate for some flooring for my home, 4 nice size rooms . I was told by your representitive, after a short chat with her boss I was 6 miles too far!

What a joke!!! Bad job boys! The city of Palm Coast is growing big time. New houses are being built everywhere.

The population is now well over 100k ! There is a great need for your services, but you care to dismiss it. With the economy running like a fine tuned Corvette, now is the time to expand.... Its time to grow baby!

A wise old man told me when I was a little boy my family wasnt rich, he said Dennis, Sometimes in life you gotta take a shot.

That man was my father, he died a millionare. Dennis C Rathsam 35 Luther Dr P/C fl 32137 386 569 6865

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - POOR SERVICE 50FLOOR HAS NO ORGANIZATION WHAT SO EVER

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your floor installation. Please accept our sincerest apology for all issues you faced during your floor installation process. We understand that you have now communicated with your local office who has addressed these issues with a resolve. Thank you for choosing 50 Floor for your flooring needs.
Review
#1307472 Review #1307472 is a subjective opinion of poster.
Cons
  • I did not like the customer service at all
Reason of review
Poor customer service

we signed a contract on 5/29/18.to repair the sub flooring in one small area then lay vinyl. First off, what we had picked out was no longer available ,so we had to pick out another vinyl.

4 weeks later they sent a crew here to repair the floor and did not have enough material to repair it nor did they send a transition piece.so after many calls to 50Floor ,another person came out with the vinyl but no wood to repair the sub floor. several weeks later one person came out and took it on himself to get the wood and other material that was needed and did repair the floor,I am so thankful for that one person that went out of his way to repair our floor.I would say do not use 50Floor.

Fifty Floor's reply to:

Fifty Floor - Very Disappointing!

Dear Valued Customer,

Thank you for sharing your feedback on your floor installation. We would like to apologize for your negative experience, as what you have described in your review is not a normal characteristic of our company. We appreciate the opportunity to speak with you to move toward a resolve for your floor matters. As advised, you will receive a follow up call from your local market to schedule a site visit to your home to assess your flooring matters.

Thank you for choosing 50 Floor.
Review
#1275943 Review #1275943 is a subjective opinion of poster.
Pros
  • Installers were competent
  • Floor is beautiful but the lack of trim work ruins the look
Cons
  • Being given the run around once installation was finished
  • End product looks dull
  • Process was aggravating
Reason of review
Lot of aggravation to get product installed; installed product not what customer chose; customer satisfaction does not seem to be of concern
Loss
$5200
Preferred solution
Let the company propose a solution
Tags
  • Wood Flooring

Needed new flooring in kitchen/pantry/mud rm, to match existing flooring. Went w 50Flr, altho est was 25% higher than others ONLY because the sample looked like a perfect match.

In prep, pantry, kitchen, laundry stuff had to be moved out of place (all over the rest of the house); lic plmber shut off gas supply(150$ each time they came); took time off of work. 1st round: workers came with material that did NOT match the sample I had chosen! Rescheduled; gas reconnected; wasted day; sales person blamed bad sample. Due to my health condition, all kitchen/pantry supplies had to stay scattered everywhere.

2nd round: Gas disconnected; took time off; they never showed up! Manager blamed the sales person, rescheduled for very next day. 3rd round: My 3rd day off. They arrived 11am, finished at 10pm.

No time for gas reconnection that day or next 6 days because I had no more time-off-work available. No cooking for 7 days! The new flr color matched existing flr, but looks dull, no sheen. Since then (Apr 24), called manager at least 10 times, he keeps promising reparation ("maybe a sheen-coating can be put on"); month and a half later, NOTHING!

Sales manager called once and same promises; NOTHING! The sales person (who sold me the stuff) doesn't respond AT ALL!! So much aggravation! The costliest estimate!

For what?? Very disappointing!!