Reply by Fifty Floor

Thank you for choosing 50 Floor to complete your flooring project. We deeply regret the misunderstanding with your finance account through Wells Fargo. Your Wells Fargo flooring solutions card was processed with a hold until completion of the contracted installation. The hold has since been removed, although Wells Fargo requires 48-72 hours to complete the process. In regards to the deposit amount charged to your credit card, 50 Floor has reversed this charge as well. The charge was initially processed so we may move forward to order the contracted products. Most banks require at least 48-72 hours to reverse any charges that have been made, so please allow them the opportunity to place these funds back to your account. We wish you well with completing your flooring projects. Please feel free to contact me with any questions, concerns or even if you consider potential flooring projects through 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality

Floooring company put hold on my Wells Fargo account after I cancelled. Over 6k held preventing me from working with another company also debited my bank account over $200

This is the most unethical compamy I have ever dealt with they dont have merchandise but charged my account after I advisee them I did not want there services.

Product or Service Mentioned: Fifty Floor Installation.

Reason of review: Problems with payment.

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