Reply by Fifty Floor

Thank you for contracting with 50 Floor for your flooring installation. Our records indicate that we have scheduled a few managers to visit your home to assess your floor concerns. 50 Floor has also provided to you a few options to move forward in addressing your floor concerns. You are welcome to give me a call directly to speak on you floor concerns further, should you wish to move forward with the options provided to you. We appreciate your business and thank you for choosing 50 Floor.

Thank You
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
Garner, North Carolina
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.

They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.

In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.

The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.

Product or Service Mentioned: Fifty Floor Installation.

Reason of review: Poor customer service.

Monetary Loss: $1300.

Preferred solution: Full refund.

Fifty Floor Cons: No calls back, Claims workers are employees, Lie about the contract, Contractors are tried on customers, Installation.

  • Tile Flooring
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