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Needed new flooring in kitchen/pantry/mud rm, to match existing flooring. Went w 50Flr, altho est was 25% higher than others ONLY because the sample looked like a perfect match.

In prep, pantry, kitchen, laundry stuff had to be moved out of place (all over the rest of the house); lic plmber shut off gas supply(150$ each time they came); took time off of work. 1st round: workers came with material that did NOT match the sample I had chosen! Rescheduled; gas reconnected; wasted day; sales person blamed bad sample. Due to my health condition, all kitchen/pantry supplies had to stay scattered everywhere.

2nd round: Gas disconnected; took time off; they never showed up! Manager blamed the sales person, rescheduled for very next day. 3rd round: My 3rd day off. They arrived 11am, finished at 10pm.

No time for gas reconnection that day or next 6 days because I had no more time-off-work available. No cooking for 7 days! The new flr color matched existing flr, but looks dull, no sheen. Since then (Apr 24), called manager at least 10 times, he keeps promising reparation ("maybe a sheen-coating can be put on"); month and a half later, NOTHING!

Sales manager called once and same promises; NOTHING! The sales person (who sold me the stuff) doesn't respond AT ALL!! So much aggravation! The costliest estimate!

For what?? Very disappointing!!

Original review posted by user Jun 06, 2018

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

It is sad to see people get ripped off by so called flooring company's

For consumers looking tile work look "in the area you live for a tile setter with references ". You are spending a lot of money, get what you are paying for not some big name. High end tile work demands high end craftsman. Different types of tile require precise applications, and prep work in all tile installations is " foremost in ALL installations"

Your floor has to be prepped before installation cleaned washed from dust and or any other debris that will prevent adhesion the thin set or other mortars used. GET KNOWLEDGE BEFORE YOU SPEND YOUR MONEY

best sources are local tile distributors they do know who is best in your area . best of luck

JOE KINCHELOE, SALESMAN FOR 50 FLOOR TOLD MY

DAUGHTER SHE WOULD HAVE CARPET INSTALLED FOR

COMMERCIAL BUILDING ON 4-28-18 - THEY HAD NO INTENTION OF DOING ANYTHING. NEVER CALLED HER -

NEVER SHOWED UP - SHE NEEDED CARPET INSTALLED

FOR FOLLOWING MONDAY FOR CLIENTS.

WHEN WE CALLED 50 FLOOR, WE WERE TOLD 'INSTALLATION

DEPT. IS CLOSED.' NO EXPLANATION - NOTHING.

CALLED JOE 4 TIMES - VOICEMAIL - DOESN'T EVEN ANSWER

THE PHONE. COULD CARE LESS.

I WAS SUPPOSE TO HAVE CARPETING INSTALLED IN MY

HOME NEXT WEEK - CANCELLED THE ORDER.

COMPANY IS USELESS - PROMISE EVERYTHING - TAKE YOUR

MONEY AND RUN - SHOULD BE SUED. CAN'T GET ANYONE

ON PHONE - EVER.

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.

The crew to lay the floor didn’t show up until noon the first day, and was at least an hour or more late the following days. They did not speak English so communication was impossible.

They rushed laying the trim, assuming because they ran out of time from being late every day. The trim did not match anything. It looks so bad, I had to hire a handy may to come in and fix it. A$500 concession was given, after being charged just short of $10,000!!

Makes me sick every time I think about it. Terrible!! The vanity was removed from the bathroom, we were told they would install the new vanity, didn’t happen. Do not use this company.

Look at the pictures!! Definitely not worth the money, stress or heart break.

BUYER BEWARE: My husband and I hired 50 Floor located at 818 Bluecrab Rd. Newport News VA. 23606. We spoke with the salesman on Sept. 6th 2017. I specifically ask the salesman if they have their own installers or do they hire independent contractors? He insured me that they were 50 Floor employees.

Well, when they showed up Sept. 29th 2017 to do the job, it was very obvious that they were independent contractors. The language barrier was immediately an issue.

They didn't measure anything before cutting. They were stepping on the shoe molding, that we provided, to break it instead of cutting it, they over cut the door trimming to the point I could stick my finger in the hole, they put defective planks down, they left gaps where the shoe molding was suppose to connect, when they put the toilets back they didn't cut the screws that holds the toilet in place, so the plastic covers would not go back on, they destroyed three different transitional strips that we provided, they put nails in the flooring, they left gaps in the flooring, they came back on 4 separate occasions to do what was suppose to be a one day job on Sept 29th 2017, they just finished today Nov. 15th 2017.

They offered absolutely no compensation for our inconveniences, the only offer they made was to pay for the shoe molding and the transitional strips that they damaged. I had to escalate the call to corporate. And it was like pulling teeth to get them to offer 150.00 credit which is not anywhere near compensation that should have been offered for time wasted, aggravation, lack of professionalism, lack of customer service, the multiple canceled appointments that were canceled at the last minute, lack of integrity of this company is beyond unacceptable.

I will never use this company again or recommend this company to anyone. I would have been better off hiring an independent contractor my self and saved the extra money they charged for mediocre work. Even upon completion, it doesn't look like a professional did the job.