Welcome to Fifty Floor Community

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response!

Veto and his team treated my furniture as if it was made of fine crystal. Veto assessed what needed to be done and explained what will happen in detail I could understand.

They all went out of their way to be kind and helpful. Their professional expertise put me at ease. I will use 50 floor and Veto to complete my next project. I had my formal dining room, living room, kitchen, utility room, breakfast room and hallways done in a beautiful wood Trifecta.

Veto and his team arrived right on time and prepped my floors on day one.

On day 2 they laid the tiles and it is so beautiful!

This was an awesome experience for me.

I love my Trifecta! THANK YOU!!

I tryed to get an estimate for some flooring for my home, 4 nice size rooms . I was told by your representitive, after a short chat with her boss I was 6 miles too far!

What a joke!!! Bad job boys! The city of Palm Coast is growing big time. New houses are being built everywhere.

The population is now well over 100k ! There is a great need for your services, but you care to dismiss it. With the economy running like a fine tuned Corvette, now is the time to expand.... Its time to grow baby!

A wise old man told me when I was a little boy my family wasnt rich, he said Dennis, Sometimes in life you gotta take a shot.

That man was my father, he died a millionare. Dennis C Rathsam 35 Luther Dr P/C fl 32137 3** **9 6865

we signed a contract on 5/29/18.to repair the sub flooring in one small area then lay vinyl. First off, what we had picked out was no longer available ,so we had to pick out another vinyl.

4 weeks later they sent a crew here to repair the floor and did not have enough material to repair it nor did they send a transition piece.so after many calls to 50Floor ,another person came out with the vinyl but no wood to repair the sub floor. several weeks later one person came out and took it on himself to get the wood and other material that was needed and did repair the floor,I am so thankful for that one person that went out of his way to repair our floor.I would say do not use 50Floor.

Needed new flooring in kitchen/pantry/mud rm, to match existing flooring. Went w 50Flr, altho est was 25% higher than others ONLY because the sample looked like a perfect match.

In prep, pantry, kitchen, laundry stuff had to be moved out of place (all over the rest of the house); lic plmber shut off gas supply(150$ each time they came); took time off of work. 1st round: workers came with material that did NOT match the sample I had chosen! Rescheduled; gas reconnected; wasted day; sales person blamed bad sample. Due to my health condition, all kitchen/pantry supplies had to stay scattered everywhere.

2nd round: Gas disconnected; took time off; they never showed up! Manager blamed the sales person, rescheduled for very next day. 3rd round: My 3rd day off. They arrived 11am, finished at 10pm.

No time for gas reconnection that day or next 6 days because I had no more time-off-work available. No cooking for 7 days! The new flr color matched existing flr, but looks dull, no sheen. Since then (Apr 24), called manager at least 10 times, he keeps promising reparation ("maybe a sheen-coating can be put on"); month and a half later, NOTHING!

Sales manager called once and same promises; NOTHING! The sales person (who sold me the stuff) doesn't respond AT ALL!! So much aggravation! The costliest estimate!

For what?? Very disappointing!!

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

It is sad to see people get ripped off by so called flooring company's

For consumers looking tile work look "in the area you live for a tile setter with references ". You are spending a lot of money, get what you are paying for not some big name. High end tile work demands high end craftsman. Different types of tile require precise applications, and prep work in all tile installations is " foremost in ALL installations"

Your floor has to be prepped before installation cleaned washed from dust and or any other debris that will prevent adhesion the thin set or other mortars used. GET KNOWLEDGE BEFORE YOU SPEND YOUR MONEY

best sources are local tile distributors they do know who is best in your area . best of luck

JOE KINCHELOE, SALESMAN FOR 50 FLOOR TOLD MY

DAUGHTER SHE WOULD HAVE CARPET INSTALLED FOR

COMMERCIAL BUILDING ON 4-28-18 - THEY HAD NO INTENTION OF DOING ANYTHING. NEVER CALLED HER -

NEVER SHOWED UP - SHE NEEDED CARPET INSTALLED

FOR FOLLOWING MONDAY FOR CLIENTS.

WHEN WE CALLED 50 FLOOR, WE WERE TOLD 'INSTALLATION

DEPT. IS CLOSED.' NO EXPLANATION - NOTHING.

CALLED JOE 4 TIMES - VOICEMAIL - DOESN'T EVEN ANSWER

THE PHONE. COULD CARE LESS.

I WAS SUPPOSE TO HAVE CARPETING INSTALLED IN MY

HOME NEXT WEEK - CANCELLED THE ORDER.

COMPANY IS USELESS - PROMISE EVERYTHING - TAKE YOUR

MONEY AND RUN - SHOULD BE SUED. CAN'T GET ANYONE

ON PHONE - EVER.

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.

The crew to lay the floor didn’t show up until noon the first day, and was at least an hour or more late the following days. They did not speak English so communication was impossible.

They rushed laying the trim, assuming because they ran out of time from being late every day. The trim did not match anything. It looks so bad, I had to hire a handy may to come in and fix it. A$500 concession was given, after being charged just short of $10,000!!

Makes me sick every time I think about it. Terrible!! The vanity was removed from the bathroom, we were told they would install the new vanity, didn’t happen. Do not use this company.

Look at the pictures!! Definitely not worth the money, stress or heart break.