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113 Customer testimonials

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50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience. A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.

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Apr 19, 2018

Fifty Floor's reply to:

Worst experience

Dear Valued Customer,

Thank you for your feedback. One of our number one priorities for a customer is to continue providing assurance for a successful completion of their floor installation. We do understand that there were inconveniences in which occurred during your floor installation process and we greatly apologize for these occurrences. We are also aware now that the local market has brought resolve to your concerns for your installation. If this is not the case or if you have additional concerns, please feel free to contact me directly to address further.

author's review

#1235896

Service

Fifty Floor Flooring Installation

Apr 18, 2018 Shawn H Qoi

New Reviewer

The crew to lay the floor didn’t show up until noon the first day, and was at least an hour or more late the following days. They did not speak English so communication was impossible.

They rushed laying the trim, assuming because they ran out of time from being late every day. The trim did not match anything. It looks so bad, I had to hire a handy may to come in and fix it. A$500 concession was given, after being charged just short of $10,000!!

Makes me sick every time I think about it. Terrible!! The vanity was removed from the bathroom, we were told they would install the new vanity, didn’t happen. Do not use this company.

Look at the pictures!! Definitely not worth the money, stress or heart break.

New Reviewer

Tahirah Nkb Mar 30, 2018

Fifty Floor's reply to:

Worst Experience EVER!!!

Dear Valued Customer, Thank you for sharing with us your experience on partnering with 50 Floor for your flooring needs. It is never our intention to provide a customer with an experience which is left unacceptable or disappointing. When given the opportunity, 50...

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#1222870

Service

Fifty Floor Flooring Installation

Mar 30, 2018

Fifty Floor's reply to:

BAD SERVICE

Dear Valued Customer,

Thank you for taking the time to advise 50 Floor of your experience. It is our intent to make sure every customer’s matter is addressed thoroughly. We appreciate you taking the time to speak with us further to bring resolve to your matters. It was our pleasure to take care of your flooring needs.

author's review

#1220334

Service

Fifty Floor Carpet Installation

Mar 27, 2018 Carol M Aay

New Reviewer

Can not take pictures of damage to wall and base board. Am disable and don't have people that come to see us.

We will just handle this problem. This is the 2nd time your people have messed up. We will just not use 50 floors again or recommend. I want my review posted liked you post all the good reviews.

The last one I posted. Thank You Tammy Wilson for trying to help. But not everyone has a cell phone.

Baseboards painted scrapped off bad on side. Wall one side scuffed up.

Just had painted. The salesman was great but the people that put the carpet down never said a word to us.

No phone call to let us know they were coming.

Will start posting on face book. Bad service.!

testimonial Mar 22, 2018

Amazed at the Efficiency

Miguel and his team were excellent!! They were very professional and yet very approachable when I has questions and requests! The floor looks great and I was amazed at the efficiency! My whole downstairs was done in 1 day!!! I would definitely recommend 50 Floor! Penny AlexplaysPVP Raleigh

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#1232012

Service

Fifty Floor Flooring Installation

Reason of review

Good customer service

testimonial Mar 22, 2018

Highly Recommended

A very nice experience with 50 Floors this morning! They came out promptly and we were very pleased with the different selections of high quality flooring that was offered. Dan with 50 Floors went over all the details of the process and our decision was easy to go with their product. Very professional and highly recommended! Looking forward to the install! V Berry Nashville

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#1231989

Service

Fifty Floor Sales Representative

Reason of review

Good customer service

testimonial Mar 22, 2018

Extremely Happy

I am extremely happy with my carpet and it's installation. The team that arrived went right to work and made sure it was all done in a day. D Trainor Georgia

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#1231979

Service

Fifty Floor Carpet Installation

Reason of review

Good quality

testimonial Mar 21, 2018

Great Experience

I had a great experience with the gentleman who sold me the carpet - he listened to what I needed/wanted, made "gentle suggestions," and was not pushy or "sales-like." Weather caused an installation postponement, and the man who called me made the new time work for me. The installer worked steadily until it was done and put the furniture where I wanted it, even when we needed to move a few pieces. I am very satisfied with the whole process. Thank you! J Smith Raleigh

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#1232019

Service

Fifty Floor Carpet Installation

Reason of review

Good customer service

testimonial Mar 20, 2018

Looks Great

The guys were very quick in putting our tile in the bathroom. The tile looks great! S Watie Dallas

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#1232017

Service

Fifty Floor Tile Installation

Reason of review

Good customer service

testimonial Mar 20, 2018

More than Satisfied

From the salesman, Dave, to the scheduling and install crews, this company and its employees are amazing. We had a wonderful experience and are more than satisfied with the end result! Thank you so much for helping us make our house more of a home! L DeLauter Georgia

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#1231981

Service

Fifty Floor Sales Representative

Reason of review

Good customer service

testimonial Mar 13, 2018

Dependable and Efficient

Dependable, professional, and efficient!! I am extremely pleased with the service i received. C Burns Georgia

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#1231984

Reason of review

Good customer service

testimonial Mar 13, 2018

Fast and Professional

Very fast and professional installation. Can't wait to use them again. Cessna Georgia

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#1231983

Service

Fifty Floor Installation

Reason of review

Good customer service

testimonial Mar 06, 2018

Quality Flooring

Quality flooring at comparable prices! I’ve had work done by other companies and they have had nothing but problems I love my floors done by 50 Floor and I will use them again. J King21 Charlotte

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#1232005

Reason of review

Good quality

testimonial Mar 06, 2018

Highly Recommended

I decided to use 50 Floor to have the carpet in my home replaced for the first time. My salesperson is William Bedingfield and I would highly recommended working with him. He has worked with me over the last several weeks with my carpet selection, installation and follow up. I have been very pleased with his service. He is quite personable and willing to work with you and your specific needs. He does not come across as the typical salesperson, which is why I have continued to work with him. He makes himself available whenever needed for any questions or concerns. I have been very pleased thus far with 50 Floor and as a result, I have decided to get my hardwood flooring replaced in my kitchen sooner than planned. I will probably add follow up to my review once the hardwood flooring has been installed. C F Georgia

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#1231987

Service

Fifty Floor Carpet Installation

Reason of review

Good quality

testimonial Mar 06, 2018

Great experience

I had a great experience with 50 Floor and its staff. Sales Rep. William Bedingfield was excellent with his presentation and very patient with me as I decided which flooring options were best for me. He also walked me through the process as this was the first time I've ever went through this process. The contractors worked nonstop to ensure the job was done correctly and in timely manner. My floors look wonderful and my home looks like a brand new home. Thanks 50 Floor - I will choose you again and again. C Diggs Georgia

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#1231986

Service

Fifty Floor Sales Representative

Reason of review

Good customer service

testimonial Feb 28, 2018

Impressed

I am greatly impressed with this company. They just finished my kitchen area. I will definitely use them again. Crystal Turner Texas

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#1200977

Reason of review

Good quality

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