floor floors installation job flooring carpet service installers customer experience
Fifty Floor's reply to:

Worst Experience Ever!! | Fifty Floor review

Dear Valued Customer,

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution for a resolve. We understand while you are in communication with your local 50 Floor office, the local office is currently working to schedule a manager to visit your home for further assess your floor installation matters, and a follow up call was left to communicate a date and timeframe. Thank you for your candid feedback. We look forward to bringing a resolve to your flooring matters.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1689227 Review #1689227 is a subjective opinion of poster.
Pros
  • Carpet
Cons
  • Employees
  • Customer service
  • Being given the run around once installation was finished
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Worst Experience Ever!! - Fifty Floor review

We got our floors done back in March of 2019 and ever since then we’ve had nothing but issues. We had carpet installed on our floors upstairs and laminate downstairs.

The quality of the carpet is very nice and we have no complaints about that, but the laminate is an entirely different story.. In the beginning we were very mislead by our salesman who no longer works for the company.. He not only told us our floors were covered no matter what happened to them but also told us the quality of them were very good..

Not too long after we got the floors done we saw a couple of boards bowing in our dining room so we called and had someone come out to take a look at them. Immediately he said it was water damage.

Us, not knowing what that looks like, thought it could be a possibility bc when we get ice out of our ice machine in our refrigerator, sometimes ice drops and our dog grabs it and eats it in the dining room. So we let this go, and since then haven’t let our dog eat ice to be on the safe side..

Our next issue was in our main walkway coming into our house. In the corner of one of the boards was a chip. We again called someone out to take a look at it.

The guy that came out tried to fill it in with something, he asked me if it looked ok and I said no, it looks the exact same. He proceeded to tell me that he was going to have to order a box of boards in order to fix all of the boards that needed to be fixed. I had a leftover box from original installation and pointed that out to him. He then began to fix and replace boards.

Before he left we inspected it and it looked fine.

Our last issue has been the worst. Since the guy came out to fix the chipped board everything has gone downhill... All of the boards he replaced now has bubbling going through the center of them and is peeking at the joints. It looks completely different than the ones in our dining room that have water damage and there is no way that it could be water damage as there is no water around that walkway..

We called once again to have someone come take a look at it. The same guy came out, as the previous two calls, and immediately says that it’s water damage. He offers to take a board out to verify but we didn’t want to do that because he said taking the board out would be a permanent thing as he could not reinstall it. So he leaves.

Since then, my husband and I talked and decided to have him come back out to take a board out to verify or try and figure something else out bc of poor quality material.

Three different issues since March is ridiculous!! My husband has called and emailed on multiple different occasions being told he would be contacted by management. It’s been two weeks and he has yet to be contacted by a manager.. His email contact, Rhonda, has now ignored 3 of his emails over the past week.

We are not happy with the product and wanted to see if there was anyway to work something out to get better quality product, we even offered to pay the difference!!

But no one will respond and we keep getting ignored. This is no way to do business!

What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to leave us a review. We understand that you are in communication with your local 50 Floor office who is diligently working to address all of your flooring issues. Please accept our sincere apology that your flooring...
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Review
#1625222 Review #1625222 is a subjective opinion of poster.
Tags
  • issues
  • Sucks
Fifty Floor's reply to:

Not a good experience | Fifty Floor review from Tucker, Georgia

Dear Valued Customer,

Thank you for taking the time to leave us your valuable feedback. We understand that you are in further communication with the local market who will schedule a manager to visit your home to assess your said concerns with your previous repair. We pride ourselves in only offering quality flooring products, maintaining quality installations and/or repairs for all customers. We look forward to taking care of your additional flooring needs. Your business is greatly appreciated.

Sincerely,

Angel Mobley
Customer Department
50 Floor
678-961-2266
Review
#1622866 Review #1622866 is a subjective opinion of poster.
Pros
  • Came to my home
Cons
  • Run arounds by employees
Tags
  • Sucks
Not a good experience - Fifty Floor review
Not a good experience - Fifty Floor review

I had carpet installed in June and I think it looked horrible. I called the sales agent and sent her pictures.

After many back and forth's with the company, I finally got a supervisor to come look at it. Once he saw it, he sent over another installer to stretch the carpet. The guy didn't even move any of the heavy furniture and was there for about 50 minutes. We are now in August.

I texted the sales rep and she's not calling me back. I spoke again to Tony, the supervisor, and he said he would get back to me.

That was August 9th. Take a look at these pictures and tell me if you'd like this in your living room?

Avoid them like the plague - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to communicate to us your concerns. We understand that your local market has addressed your matters which are now fully resolved. We apologize for any inconveniences you may have experienced during the install...
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Review
#1469211 Review #1469211 is a subjective opinion of poster.
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review
Not happy at all the install did not go as planned damage to my refrigerator and now damage to my floors - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to communicate your concerns to your local office We wish to sincerely apologize for your negative experience. The local office is now moving forward to address your concerns for resolve. Thank you for allowing us...
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#1419671 Review #1419671 is a subjective opinion of poster.
Should have went with Lowe's instead - Fifty Floor review
Should have went with Lowe's instead - Fifty Floor review
Should have went with Lowe's instead - Fifty Floor review
Should have went with Lowe's instead - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to leave us a review. Firstly, we sincerely apologize to you for the incoviences you experience. We understand that you have commumicated with your local 50 Floor office to bring resolve to your concerns. We value...
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Review
#1354755 Review #1354755 is a subjective opinion of poster.
Fifty Floor's reply to:

Dissatisfaction with resolving an issue with the laminate floors | Fifty Floor review

Dear Valued Customer,

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you are in communication with management from your local market to address your matters. We appreciate the opportunity to address your matters further along with bringing resolve.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1340858 Review #1340858 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
Dissatisfaction with resolving an issue with the laminate floors - Fifty Floor review

Update by user Sep 27, 2018

We received a phone call from the manager of 50 Floors in the Orlando location, Chris the next day after I submitted the review. He asked me to send him pictures of the area in question and the surrounding area in the closet.

Later that day after I sent him about 4 pictures, he contacted me and said the repair would be done without any expense to us. He apologized for any of the inconvenience we went through. He told me that they needed to order a special tool for the repair and the repair would be done as soon as the tool was received.

The repair was completed yesterday and we are completely satisfied. We will be happy to recommend 50 Floors to any of our friends now.

Original review posted by user Aug 28, 2018

We had laminate installed in 2 bedrooms and adjoining and separate closets on July 3, 2018. We had built in closets installed in both closets after the floor installation.

Within a month, we noticed there was an issue with one of the planks that adjoined another in the closet (picture attached). Unless you stood right above it, you would not notice it. We called 50 floors on July 30th, sent pictures and they said someone would be out to do the repair on August 9th. When the gentleman came out, his first question was did someone spill a glass of liquid on it.

We did not spill anything on it. He told us the entire closet needed to be redone, they could not just replace just 2 boards. We got a phone call back from Natalie on August 10th saying they would replace the floor but it would cost us $400.00. We have 2 boxes of boards they had left us for any repair down the road.

So there would be no product cost, just their labor.

We do not understand why if 2 adjoining boards are damaged why the entire floor would have to be replaced. So if you have ONE damaged board, the entire floor has to be replaced?

We feel the manufacturer should have looked at the damaged boards before 50 Floors made their decision.

Not what they show on Talk of the Town Extra! - Fifty Floor review
Dear Valued Customer, Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity...
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Resolved
Review
#1331402 Review #1331402 is a subjective opinion of poster.
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Worst Experience EVER!!! - Fifty Floor review
Dear Valued Customer, Thank you for sharing with us your experience on partnering with 50 Floor for your flooring needs. It is never our intention to provide a customer with an experience which is left unacceptable or disappointing. When given the opportunity, 50...
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#1222870 Review #1222870 is a subjective opinion of poster.

Contact Fifty Floor Customer Service

Website:
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
All Fifty Floor Contacts

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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1183252 Review #1183252 is a subjective opinion of poster.
Reason of review
Good quality