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Fifty Floor's reply to:

Resolved: Fifty Floor - Misleading and bad customer experience

Dear Valued Customer,

Thank you for sharing your experience and giving 50 Floor the opportunity to quickly correct your concerns with your installation. We appreciate your business and the confidence you placed in us. We look forward to working with you again in the future.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
ID
#1387154 Review #1387154 is a subjective opinion of poster.

Update by user Oct 24, 2018

Wrote a previous review that explained my frustration after the first day of work. I was contacted by the company to apologize for scheduling errors that caused my frustration.

The rest of the process was very good, great sales person, and the end product is beautiful.

I will always support and promote a company that expects the best, and produces the best and if a flaw or error happens along the way, quickly corrects and owns the mistake. Great Job, and thanks John for being a true professional.

Original review posted by user Oct 23, 2018

We were only having one room done the master bedroom told it would take one day when the workers were not Shocked anywhere near finished we were told they would not be back till Wednesday because they had another customer scheduled now my house is a mass no master bedroom and we have to wait while other customers are being served. Bad customer service planning when another customer starts before the previous one is finished

Fifty Floor - Not what they show on Talk of the Town Extra!
Dear Valued Customer, Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity...
View full review
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ID
#1331402 Review #1331402 is a subjective opinion of poster.
Location
Nashville, Tennessee
Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Poor customer service

Dear Valued Customer,

Thank you for sharing your feedback. We sincerely apologize for the misunderstanding of your scheduled appointment and appreciate the continued opportunity to earn your business. Should you have additional questions or concerns after the end of your appointment, please do not hesitate to give me a call directly. I will happy to assist you further.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1273628 Review #1273628 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Jul 06, 2018

They came out. Very nice & professional

Original review posted by user Jun 06, 2018

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Extremely Disappointed

Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#902270 Review #902270 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review posted by user Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!

Contact Fifty Floor Customer Service

Website:
50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
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