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Fifty Floor's reply to:

Fifty Floor - Disaster and Lies

Dear Valued Customer,

Thank you for your feedback on your experience with 50 Floor. We pride ourselves in maintaining the highest standards of service for our customers, and we wish to extend our sincerest apologies concerning this matter to you. I am currently working with your local 50 Floor office to address your matters, and the local market has made a few attempts to reach you to schedule a date for the completion of your floor installation. Please feel free to contact me directly to further assist you. I look forward to your call.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#1668353 Review #1668353 is a subjective opinion of poster.
Pros
  • Installers
Cons
  • Promises broken
  • Install not complete
  • Three times did not have enough flooring to complete the job
Reason of review
Poor customer service
Loss
$10302
Preferred solution
Deliver product or service ordered
Tags
  • Wood Flooring
  • Terrible Customer Relations

Started wood floor install in kitchen, laundry bathroom and hallways in Aug 2019 50 Floor in Grand Prairie, TX said it would take 3 days to complete. On second day, they told me they did not have enough product to finish Waiting almost 3 weeks for more wood flooring to come in.

When Installers came back out with more flooring, they said they still did not have enough flooring.

Three more weeks later they came back and and still did not have enough flooring to complete the job. 53 days later, job still not complete with no estimate

Dear Valued Customer, Thank you for bringing this matter further to our attention. Firstly, we kindly offer our sincerest apologies for your floor issue taking a little longer than usual to be thoroughly repaired. We understand the installer did visit your home again...
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Review
#1630532 Review #1630532 is a subjective opinion of poster.
Dear Valued Customer, Thank you for taking the time to leave a review on your experience with 50 Floor. We understand that you are in communication with your local 50 Floor office to correct your flooring matters with your carpet and a date has been scheduled to repair...
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Review
#1615078 Review #1615078 is a subjective opinion of poster.
Tags
  • Wood Flooring
  • Terrible Customer Relations
  • Sucks
Dear Valued Customer, Thank you for taking the time to leave a review. As all customers for customer, we see this matter as a priority and we understand that you are in communication with your local 50 Floor office to address your concerns further.
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Review
#1573460 Review #1573460 is a subjective opinion of poster.
Dear Valued Customer, Thank you for taking the time to leave a review regarding your experience with your local 50 Floor office for your floor installation. We understand of your concern in requesting an earlier date for the installation. The local office did not...
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Review
#1555717 Review #1555717 is a subjective opinion of poster.
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Your local 50 Floor office has attempted to communicate with you to discuss and bring resolve to your floor matters. We sincerely would appreciate the opportunity to...
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Review
#1549593 Review #1549593 is a subjective opinion of poster.
Tags
  • Sucks
Dear Valued Customer, Thank you for bringing this matter to our attention. Firstly, we’d like to offer our sincerest apologies for any inconveniences we may have caused you. We understand that you have communicated with your local 50 Floor market to address your...
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Review
#1517387 Review #1517387 is a subjective opinion of poster.
Tags
  • Sucks
Dear Valued Customer, Thank you for taking the time to communicate to us concerns regarding your installation process. We have every desire to address your concerns and provide the best solution available to bring a resolve. I look forward to speaking with you...
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Review
#1487863 Review #1487863 is a subjective opinion of poster.
Fifty Floor's reply to:

Fifty Floor in Vestal, New York - Poor service, not as promised.

Dear Valued Customer,

Thank you for taking the time to share your experience. Firstly, we wish to offer our sincerest apologies to you for your negative experience. We understand that you are now in communication with your local market to work toward addressing your concerns. Thank you for your business and feedback.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1416772 Review #1416772 is a subjective opinion of poster.
Pros
  • Installers were good for their craft
Cons
  • Poor distribution of products
  • Customer service and product
Reason of review
Multiple reasons already explained
Tags
  • Wood Flooring
  • Sucks

I signed a remodeling contract for a Ceramic Tile floor and a Bamboo floor on the upper house level and two flights of stairs (Bamboo steps with white risers). The Ceramic tile installation, was installed without any problems; however, that all went south on the bamboo floor installation.

He installed a portion of the floor by the time I returned from work, and noticed that the floor padding was missing under the floor boards, so mentioned to him my concerns about the missing padding and that some of the boards were not seated properly. He informed me that he did not see any padding with all the materials given to him and he also stated that the stairs were missing the white risers and wrong color for the step edges. I had to wait three weeks before they had the material needed to continue the work. They raised the entire floor to add the pad and reinstalled, before they realized that the riser board were to short.

We to wait an additional three weeks for the proper sized boards before scheduling again; however, they returned with the wrong color on the step edges. Another 2 weeks passed before they came back to install all the step edges, but the transition board that is placed from the bamboo floor edge to master bedroom rug was also missing and I also identified to them a cracked board. Finally, after a week, they came back replaced the cracked board and installed the transitional board. All of this started in September 2018 and has not finished yet and it is the December 12, 2018.

They still have to do an inspection and sign papers.

Point is, they did not complete in a timely manner as advertised, they had poor customer service when I called the office, poor quality control program for purchasing and the inventory of all material needed before being issued to the installer. The installer was not specialized in laying wood floors. For the price I am paying, the service and experience is not and will not be recommended by me. I am currently waiting for a 50 floor survey, so I can be as brutal as I can.

If your wondering what office or Branch, I'm located in Orlando Florida. I was informed that everyone in the Office area and warehouse locations where fired.

Hopefully the new crew will do a better job. If you wish to contact me e-mail manuelisled@gmail.com

Contact Fifty Floor Customer Service

Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
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Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Horrible installation

Dear Valued Customer,

Thank you for your feedback. We greatly apologize for all inconveniences you experienced for your installation as we were not aware of these matters until recent. As it was advised to you, the local market is gladly working to resolve all flooring concerns you have mentioned. Thank you for taking the time to speak further on your flooring matters along with you providing additional information that was requested to further the process for a resolve.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards.
Review
#1243001 Review #1243001 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$6500
Preferred solution
Let the company propose a solution

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.