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Dear Valued Customer, Thank you for taking time to leave us a such great review and entrusting us with installing your new floor. We are pleased to learn that your experience was great with us. Your business is greatly appreciated. Thank You, Angel Mobley Customer...
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#1598817 Review #1598817 is a subjective opinion of poster.
Dear Valued Customer, Thank you, your business is greatly appreciated. Kind Regards, Angel Mobley Customer Service Department 50 Floor 678-961-2266
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#1588568 Review #1588568 is a subjective opinion of poster.
Resolved
Fifty Floor's reply to:

Fifty Floor in Houston, Texas - Misleading and bad customer experience - Resolved

Dear Valued Customer,

Thank you for sharing your experience and giving 50 Floor the opportunity to quickly correct your concerns with your installation. We appreciate your business and the confidence you placed in us. We look forward to working with you again in the future.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
Review
#1387154 Review #1387154 is a subjective opinion of poster.

Update by user Oct 24, 2018

Wrote a previous review that explained my frustration after the first day of work. I was contacted by the company to apologize for scheduling errors that caused my frustration.

The rest of the process was very good, great sales person, and the end product is beautiful.

I will always support and promote a company that expects the best, and produces the best and if a flaw or error happens along the way, quickly corrects and owns the mistake. Great Job, and thanks John for being a true professional.

Original review posted by user Oct 23, 2018

We were only having one room done the master bedroom told it would take one day when the workers were not Shocked anywhere near finished we were told they would not be back till Wednesday because they had another customer scheduled now my house is a mass no master bedroom and we have to wait while other customers are being served. Bad customer service planning when another customer starts before the previous one is finished

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - 50 Floor RESOLUTION to "Not what they show on Talk of the Town"

Dear Valued Customer,

Thank you taking the time to share feedback on your experience. We are happy to learn of your overall satisfaction for our services provided by your local 50 Floor office to address your flooring matters. It was a sincere pleasure to earn your business. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,



Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1335473 Review #1335473 is a subjective opinion of poster.
Pros
  • Product and customer relations response
Reason of review
Good customer service

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response! Like

Fifty Floor's reply to:

Fifty Floor - Excellence in professional service and product!

Dear Valued Customer,

Thank you for sharing your feedback on your experience with 50 Floor. Sharing your feedback is greatly appreciated and we will be sure to advise Veto and his team of your satisfaction. Thank you for choosing 50 Floor for your flooring needs. We look forward to working with you again.
Review
#1335015 Review #1335015 is a subjective opinion of poster.
Pros
  • Excellent service and product
  • Installers
  • Product choice
Reason of review
Good customer service

Veto and his team treated my furniture as if it was made of fine crystal. Veto assessed what needed to be done and explained what will happen in detail I could understand.

They all went out of their way to be kind and helpful. Their professional expertise put me at ease. I will use 50 floor and Veto to complete my next project. I had my formal dining room, living room, kitchen, utility room, breakfast room and hallways done in a beautiful wood Trifecta.

Veto and his team arrived right on time and prepped my floors on day one.

On day 2 they laid the tiles and it is so beautiful!

This was an awesome experience for me.

I love my Trifecta! THANK YOU!!

Resolved
Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Not what they show on Talk of the Town Extra! - Resolved

Dear Valued Customer,

Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity address your matter(s) and look forward to serving you again for future projects.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1331402 Review #1331402 is a subjective opinion of poster.
Pros
  • Carpet
Cons
  • Installers and customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Price reduction
Fifty Floor - Not what they show on Talk of the Town Extra!

Update by user Aug 21, 2018

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development.

The quality of their work and flooring materials were exceptional. Thank you to the upper management in their superior customer relations and response!

Original review posted by user Aug 16, 2018

First - they are NOT the "low price leader" in flooring. I compared them to two other companies and they were all the same!

Myers was within $40. Second- the well dressed clean cut installers you see moving furniture and cleaning up so meticulously are NOT what comes to your door. I had three immigrant workers from a third party firm-only one spoke any English and he did not fully understand the importance of how NOT to mishandle a Tempurpedic mattress in their moving of the furniture. Third- these three workers were in a very big rush to leave my job and get to their next-WITHOUT doing a proper walk through with the Certificate of Completion Form and Verification of Damage forms!

They only allowed me the time to sign and pay the balance. While the carpet was properly installed the clean up and moving back of furniture was sloppy. I had to get them to move heavy pieces back to their original places. Clean up and vacuuming was cursory at best.

Fourth-after their departure I went to remove linens from the bed for washing and that is when I discovered the misaligned layers of the Tempurpedic mattress. I did not see this before because the coverlet was thrown over the end of the bed. Tempurpedics are designed to last 20+ years and I had intended on keeping this another 10. The layers are fitted together inside a permanent covering and cannot be realigned if the mattress is mishandled.

I cannot put on a fitted sheet or position the mattress properly on the bed frame now. When I called Tempurpedic they explained that they could not fix this and I would have to buy a new mattress. ($2,200). I called customer service at 50 Floor to register these complaints and spoke with Tammy Wilson.

Ms. Wilson. I was aware that I was on the third day of the 3 days to make a complaint. Ms.

Wilson listened to my account of my job and she was very rude and abrupt. I also sent photos of the misaligned shifted layers of the mattress. Right away she said "we are not going to buy you a new mattress". She hardly apologized and did admit that 50 Floor has had service problems due to having to use third party sub contractors to install.

Ms. Wilson called me back after reviewing the complaint -presumably with higher management. She again offered no resolution or compensation-instead she waxed on and on about HER problems and the company's struggles with labor!! She was obviously trying to garner sympathy from ME when I was the customer who had been mistreated.

I had to end the call. I have had to bear the expense of a new mattress. When I showed the Tempurpedic salesperson pictures of what was done he asserted that the mattress had definitely been mishandled. My insurance agent tried to intervene by calling the owner/General Manager but got NO answer and NO voicemail.

I have also tried to reach Mr. Ron Luchetti -GM- but did not get through. (The telephone number given is the same as Ms. Wilson's but with a different extension.) Essentially I am being ignored.

I had to bear the cost of a new mattress.

I also filed a complaint with the Better Business Bureau. I will steer people away from 50 Floor whenever possible.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
Fifty Floor - Great job with New Flooring
I recently had new flooring installed by 50 Floor. Met with the sales rep, James, and he helped me select the flooring in my new home. He knew exactly what I wanted, and provided great samples for me to decide the best material. He was very professional and negotiated...
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#1183252 Review #1183252 is a subjective opinion of poster.
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - 50 Floors made it right

Dear Valued Customer,

Thank you for taking the time to leave such a kind review. We also kindly thank you for giving us to opportunity correct your flooring matters. Thank you for choosing to partner with 50 Floor for your flooring needs.

Kindest Regards,

Angel Mobley
Customer Service Department,
50 Floor
678-91-2266
Review
#1084200 Review #1084200 is a subjective opinion of poster.

I had previously posted a bad post about installation of my floors. 50 Floors did everything to make it right.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We had a very positive experience with 50Floor. Our primary problem was loud, squeaky floors beneath very old carpeting. The salesman explained how they could help solve the noise problem, and we chose new carpeting. The two men who installed the carpet were friendly,...
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#1083630 Review #1083630 is a subjective opinion of poster.
Reason of review
Fair pricing

Contact Fifty Floor Customer Service

Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
All Fifty Floor Contacts
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Review about 50 Floor Laminate Installation from Winfield, Alabama

All I can say is Wow! Floors look awesome and I'm glad I went with laminate. Salesman knew a lot and we are so happy! Call them , You will not be disappointed.
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#790836 Review #790836 is a subjective opinion of poster.
Reason of review
Good quality