Reply by Fifty Floor

Dear Valued Customer,

Thank you for choosing 50 Floor for your flooring needs. What you have described of 50 Floor is very uncharacteristic of our company. I would appreciate the opportunity to speak with you to learn more about your concerns and experience regarding your floor installation. You are welcome to contact me directly at the contact number below.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
4701 Granite Dr, Tucker, GA 30084, USA
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

i too have had a bad experience with 50 floor. we ordered hardwood for our landing and stairs and carpet for the room.

two months later we are still waiting for them to come fix the mess they made of the stairs! I finally gave up on the stairs being fixed in time and had them come install the carpet. the carpet installation looks great. however we are still waiting on a resolution for the stairs.

was told to send pictures, nothing happened! I called, "yes, we will get out there and fix your issues" I waited, I called and called. each time I talked to someone new and had to explain the situation AGAIN!! finally they sent someone to fix them.

"sorry I can't fix them today. they didn't send me with the correct supplies" ok, so what is the point of sending pictures? he took more pictures and said he would have someone call me. no call.

a week went by, finally I called and explained again what was wrong with the installation. we will get with our manager and call you back. another week I called again. another person, I explained again.

this time I asked what I needed to do to cancel the contract. he told me they had already put the wood in. I told him they could come get it and he ended up getting angry with me and told me he would have someone call me then he hung up on me midsentence. so this is where I am right now.

I am waiting for a phone call that will probably never come.... photo 1 - ends left unfinished (raw edges) photo 2 - used 2 different width trim, front one unlevel, have tripped several times over this photo 3 - top step is larger than bottom 2

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

Fifty Floor Cons: Horrible problem resolution.

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