We had carpet installed 4 weeks ago. Carpet in pulling and loops of carpet coming up so bad we cannot vacuum.
We have called to get help with this to 50 Floor and not communication on their part. Was asked at one point do we have pets. REALLY? So I guess you can't have pets if you want their carpet?
Sales person saw our 2 small dogs and said carpet was so good and pet resistant. We have a cat with a scratching post and the carpet on that does not have 1 pull. Hmmm....No help or attention has been given to this issue. The laminate they put in had to be fixed from their men cracking a couple pieces.
Guy came out and when I showed him the pulls he took pics and I filled out a form and he told me he'd give it to his boss.
Still...no call. Very disappointed in this since we gave the, $7,ooo.00 of hard earned money.
Product or Service Mentioned: Fifty Floor Installation.
Reason of review: Damaged or defective.
Monetary Loss: $3000.
Preferred solution: Price reduction.
I liked: Sales man and installers.
I didn't like: Lack of customer service call back.