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Fifty Floor's reply to:

I am very upset with 50 Floor

Dear Valued Consumer. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. That is our commitment to you. We haven’t grown so rapidly over our competition by just offering a great deal. We also offer great...
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#2317176 Review #2317176 is a subjective opinion of poster.
Fifty Floor's reply to:

Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Dear Valued Consumer, We're sorry to hear you were less than satisfied with your flooring service. We pride ourselves on our customer service and the high-quality standards we maintain. This has been forwarded to your local 50 Floor location. Please expect a call soon.
Customer Service Department (877) 503-5667
author's review
ID
#2229758 Review #2229758 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Horrible customer service didnt get service that I paid for lying salesman and lying assistant manager My floors were installed they did not pull up the old floors they put the new floors down on my old Floors the new towel rip two days later its a month later and I havent heard from anybody and they pretend they care about you if I was in a Caucasian neighborhood and I spent more money than they did give a damn but because youre African-American in a poor neighborhood my cash still matters in there blowing me off and nobody wont respond this company sucks ***

User's recommendation: Runaway use Home Depot or Lowe’s you get better.

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Fifty Floor's reply to:

I’m writing to commend FlooringConsultant, Christian Nicolette. He called 30 minutes before the appointment time, as promised. He was knowledgeable, professional, and patient.

Dear Valued Consumer.
We appreciate your kind review, thank you.
Respectfully, 50 Floor
author's review
ID
#2184314 Review #2184314 is a subjective opinion of poster.
New Reviewer

Additionally, Mr. Nicolette was understanding and gracious after we had made our choice of flooring and hed measured the rooms.

Unfortunately, we decided against the installation due to our financial limitations. Being out of work determines our budget at this time, so we will be happy to move forward with this company/Mr.

Nicolette when we have saved enough funds to have exactly what we want. Thank you for helping us set our goal.

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Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2138054 Review #2138054 is a subjective opinion of poster.
Preferred solution
Cancel my appointment
New Reviewer

Unable to find my appointment made online yesterday. 11:00 August 28 is the appointment I want to cancel

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Fifty Floor's reply to:

Change my negative review

Dear Valued Consumer,
We are very appreciative of your thoughtful updated review. Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2134932 Review #2134932 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.

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Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2128468 Review #2128468 is a subjective opinion of poster.
New Reviewer

I have to cancel appt on Saturday,

Have to work

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Fifty Floor's reply to:

I have tried all day to get them to return my calls

Dear Valued Consumer,
We are extremely apologetic for this unfavorable experience. We understand that your home is of the utmost importance and that you have provided your time, in order to add beauty and value to your home. This review has been forwarded to the management team. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2095798 Review #2095798 is a subjective opinion of poster.
Loss
$7000
Preferred solution
Full refund
New Reviewer

Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only want my money back a person is only as good as there word we ended up doing the job ourself so we could get the house back in order good luck if you get them to work for you. sassy55@***.rr.com

User's recommendation: Not at all.

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1 comment
#1908821

Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed

2 0
Fifty Floor's reply to:

Boards buckling and closet I can not open or close

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t seem to find you in our system under this name. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2087834 Review #2087834 is a subjective opinion of poster.
Preferred solution
Fix the problems

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help

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Fifty Floor's reply to:

Spent $5k to decrease my homes value!

Dear Valued Consumer, We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to...
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#2046943 Review #2046943 is a subjective opinion of poster.
Fifty Floor's reply to:

Issues with the floor from day one

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2044364 Review #2044364 is a subjective opinion of poster.

Floor is squeaking now. After they fixed it before

User's recommendation: Don’t use. Awful job.

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Fifty Floor's reply to:

Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.

Dear Valued Consumer,
We are extremely apologetic for this very unfavorable experience.
Thank you for letting 50 Floor address your concerns and coming to a resolution.
Customer Service Department (877) 503-5667
author's review
ID
#2042472 Review #2042472 is a subjective opinion of poster.
Pros
  • Floor is beautiful but the lack of trim work ruins the look
Preferred solution
Someone come out and fix the issue. I would like an apology for the run around i am having trying to get this resolved.
New Reviewer

I am having issues getting someone to address my issues with an install that happened June 26th. I reached out and had an appointment scheduled for July 3rd.

There was no call and no show for the person that was scheduled to come back out to address the issue. It is now 7.8.2020 and I have not had anyone call me back after the several messages I have left.

This is unacceptable. I have been patient but I need a resolution today.

User's recommendation: Not for this type of service after the work is done.

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Fifty Floor's reply to:

Nightmare

Dear Valued Consumer.
We are sorry for your experience and would like to look into this. We can’t find you in our system without further details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2033334 Review #2033334 is a subjective opinion of poster.
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare

Hired this company to put down hardwood floors for me a disaster. The job was supposed to start on the 29th so let's begin with the story two of their workers came out and stated we are just dropping off the wood today and will be back tomorrow.

Ok second day came was to arrive at 8am no showed up so at 8:30 here come the so-called Supervisor by the name of Mike stated he was here because the two guys never showed up. So here he comes with some guys that it looked like he picked them up from a corner somewhere. Just saying stay away from this company.

Two day jobs turned in to a week. Had to hire another company to get my house back together.

User's recommendation: Stay away please.

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New Reviewer
Fifty Floor's reply to:

Terrible Experience

Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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#2023974 Review #2023974 is a subjective opinion of poster.
Fifty Floor's reply to:

Great Experience

Thank you, for your kind words! It makes us happy to know that providing our clients with the best flooring services we can offer is paying off. If we can make your life easier, then we have truly done our job. If there is any other way, we can help you, don’t hesitate...
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#2015485 Review #2015485 is a subjective opinion of poster.
Location
Georgetown, Texas
Fifty Floor's reply to:

Bait and switch

Dear Valued Customer,

We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that you have been in contact with the manager to address your concerns. Please feel free to call 1 877-503-5667 if you have any additional questions or concerns.

Yours sincerely,
50 Floor
877-503-5667
author's review
ID
#1912641 Review #1912641 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I had laminate flooring installed which the salesman said i should get the waterproof one which i agreed even though it was more expensive but we have 2 small dogs and know they would eventually have a accident at sometime. Well they did and the floor started to buckle i was shocked it did that so we called and the lady was very nice and said they would come out and replace the 3 boards.

Then the day before she called and said i didn't buy the waterproof laminate. So i check my bill and no where on My receipt did it say what kind of laminate i bought it only said laminate.

That's Bait And Switch. Would not recommend 50 floors to anyone...

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