Welcome to the Fifty Floor Community
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Issues
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Company
responses
113
Customer
testimonials
50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience. A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.
New Reviewer
I am very upset with 50 Floor
Dear Valued Consumer. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. That is our commitment to you. We haven’t grown so rapidly over our competition by just offering a great deal. We also offer great...
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Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
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I’m writing to commend FlooringConsultant, Christian Nicolette. He called 30 minutes before the appointment time, as promised. He was knowledgeable, professional, and patient.
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Cancel appointment
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Change my negative review
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Cancel appointment
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I have tried all day to get them to return my calls
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Boards buckling and closet I can not open or close
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Spent $5k to decrease my homes value!
Dear Valued Consumer, We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to...
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Issues with the floor from day one
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Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.
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Nightmare
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New Reviewer
Terrible Experience
Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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Great Experience
Thank you, for your kind words! It makes us happy to know that providing our clients with the best flooring services we can offer is paying off. If we can make your life easier, then we have truly done our job. If there is any other way, we can help you, don’t hesitate...
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Location
Georgetown, Texas
Bait and switch
author's review
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Fifty Floor
Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed