Fifty Floor's reply to:

Love the floors

Hello Valued Consumer.
We are thrilled to have you as part of the 50 Floor family!
We are incredibly grateful that you took the time out to leave us a review.
Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2395736 Review #2395736 is a subjective opinion of poster.

We had the flooring(vinyl planking about 3 years ago. It is the best thing we ever did. The floors still look beautiful.50 floors you are the best.!!!

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Fifty Floor's reply to:

WHERE IS MY FLOORING?

Dear Valued Consumer,
We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Please expect a call soon from the local management team in order to offer a resolution to your unfavorable experience. Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times.
We apologize for the delay and thank you for your patience.
Customer Service Department (877) 503-5667
author's review
ID
#2330523 Review #2330523 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I ORDERED CARPET FOR MY FAMILY ROOM AND HARDWOOD FLOOR FOR MY KITCHEN IN THE BEGINNING OF OCTOBER.

I DON'T HAVE MY CARPET BECAUSE THE SALESMAN DIDN'T ORDER ENOUGH.

MY KITCHEN WAS INSTALLED BUT THE INSTALLERS SCRATCHED UP THE FLOOR PUTTING THE REFRIGERATOR BACK. THEY HAD TO ORDER 3 MORE BOXES OF WOOD. ITS DECEMBER 10TH AND I DON'T HAVE MY FLOORS!

User's recommendation: Don't expect good communication if any or the truth.

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Fifty Floor's reply to:

Fifty Floor - I am very upset with 50 Floor

Dear Valued Consumer.
We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. That is our commitment to you. We haven’t grown so rapidly over our competition by just offering a great deal. We also offer great service and stand behind all our warranties and guarantees.
Unfortunately, we see you have cancelled your order with 50 Floor; however, if you change your mind please call 50 Floor back. Have a safe and joyous holiday season!
Customer Service Team (877) 503-5667
author's review
ID
#2317176 Review #2317176 is a subjective opinion of poster.
Loss
$428
Preferred solution
Full refund
New Reviewer

I almost didn't call 50 Floor because your add seemed too good to be true. You were offering me: 60% off carpet, an additional $300 off for Black Friday and free installation.

I thought you would just jack up the prices and over charge me. The representative assured me she wouldn't do that. Then offered me a carpet at a price that was a little over what I wanted to pay, but she assured me it was worth it. I paid half down, but I didn't feel good about the amount of money I paid for the quality of carpet I got, especially when I was supposed to be getting 60% off the carpet, an additional $300 for Black Friday and free installation.

So I called carpet places in Orlando and I found the same exact carpet for only $1.09 per sq ft and $2.39 installed with upgrade padding, therefore if I had them install it, paying for installation, the total price would be only $717 and that was with me adding to the sq ft of what your representative said I would need, she said I needed 280 some sq ft and I told this other company I needed 300 sq ft just to be safe.. The amount I was charged for the same carpet at 50 Floor was $856.

She wrote it up that the carpet was $1982, she gave me a $449 discount for the 60%,$250 for something I can't read her writing, $300 off for Black Friday and an additional $127 managers discount, for a total of $856, is what I was charged. It all looked good on paper until I researched the carpet and found out how much it really cost.

User's recommendation: Do Not Go To 50 Floor it is a scam!!!

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Fifty Floor's reply to:

Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Dear Valued Consumer, We're sorry to hear you were less than satisfied with your flooring service. We pride ourselves on our customer service and the high-quality standards we maintain. This has been forwarded to your local 50 Floor location. Please expect a call soon.
Customer Service Department (877) 503-5667
author's review
ID
#2229758 Review #2229758 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager
Fifty Floor - Horrible customer service didn’t get service that I paid for lion salesman and lying assistant manager

Horrible customer service didnt get service that I paid for lying salesman and lying assistant manager My floors were installed they did not pull up the old floors they put the new floors down on my old Floors the new towel rip two days later its a month later and I havent heard from anybody and they pretend they care about you if I was in a Caucasian neighborhood and I spent more money than they did give a damn but because youre African-American in a poor neighborhood my cash still matters in there blowing me off and nobody wont respond this company sucks ***

User's recommendation: Runaway use Home Depot or Lowe’s you get better.

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Fifty Floor's reply to:

I’m writing to commend FlooringConsultant, Christian Nicolette. He called 30 minutes before the appointment time, as promised. He was knowledgeable, professional, and patient.

Dear Valued Consumer.
We appreciate your kind review, thank you.
Respectfully, 50 Floor
author's review
ID
#2184314 Review #2184314 is a subjective opinion of poster.
New Reviewer

Additionally, Mr. Nicolette was understanding and gracious after we had made our choice of flooring and hed measured the rooms.

Unfortunately, we decided against the installation due to our financial limitations. Being out of work determines our budget at this time, so we will be happy to move forward with this company/Mr.

Nicolette when we have saved enough funds to have exactly what we want. Thank you for helping us set our goal.

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Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2138054 Review #2138054 is a subjective opinion of poster.
Preferred solution
Cancel my appointment
New Reviewer

Unable to find my appointment made online yesterday. 11:00 August 28 is the appointment I want to cancel

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Fifty Floor's reply to:

Change my negative review

Dear Valued Consumer,
We are very appreciative of your thoughtful updated review. Thank you!
Customer Service Department (877) 503-5667
author's review
ID
#2134932 Review #2134932 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I'm here to change my negative review to a positive review we worked out some details and I think that we will be happy day, and have a wonderful day.

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Fifty Floor's reply to:

Cancel appointment

Hello Valued Consumer, you can reschedule your appointment by calling our customer service team at 877-503-5667. Thank you!
author's review
ID
#2128468 Review #2128468 is a subjective opinion of poster.
New Reviewer

I have to cancel appt on Saturday,

Have to work

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Fifty Floor's reply to:

I have tried all day to get them to return my calls

Dear Valued Consumer,
We are extremely apologetic for this unfavorable experience. We understand that your home is of the utmost importance and that you have provided your time, in order to add beauty and value to your home. This review has been forwarded to the management team. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2095798 Review #2095798 is a subjective opinion of poster.
Loss
$7000
Preferred solution
Full refund
New Reviewer

Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only want my money back a person is only as good as there word we ended up doing the job ourself so we could get the house back in order good luck if you get them to work for you. sassy55@***.rr.com

User's recommendation: Not at all.

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1 comment
#1908821

Not happy with final results floor still makes noise when walked on paid good money to have all sub flooring replaced. Installer has been back but not fixed

2 0
Fifty Floor's reply to:

Boards buckling and closet I can not open or close

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t seem to find you in our system under this name. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2087834 Review #2087834 is a subjective opinion of poster.
Preferred solution
Fix the problems

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling and a closet that can not be opened or closed.It is a sliding mirror.I have made the calls with promises of returning calls...nothing.Please help

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Fifty Floor's reply to:

Fifty Floor - Spent $5k to decrease my homes value!

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2046943 Review #2046943 is a subjective opinion of poster.

This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant

negligence on the installer's part.

You will be left to float the bill. Once you sign your contract you will never hear from the sales person again, so ask your questions while they are still standing there! The flooring will click and clack under your every step, but they won't care about that either.

They will "rip up your

existing quarter round and replace with new" but what they don't tell you is the new quarter round will only be primed and unpainted, so you will have to float that bill as well. READ the fine print exceptionally well because there are many things this company can get away with destroying, and they truly do not care!

User's recommendation: Run away and never look back!

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Fifty Floor's reply to:

Issues with the floor from day one

Dear Valued Consumer,
We are sorry for your experience and would like to look into this. We can’t find you in our system with out certain details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2044364 Review #2044364 is a subjective opinion of poster.

Floor is squeaking now. After they fixed it before

User's recommendation: Don’t use. Awful job.

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Fifty Floor's reply to:

Over all good service and good installation. But I had an issues with part of the installation. Then everything went downhill.

Dear Valued Consumer,
We are extremely apologetic for this very unfavorable experience.
Thank you for letting 50 Floor address your concerns and coming to a resolution.
Customer Service Department (877) 503-5667
author's review
ID
#2042472 Review #2042472 is a subjective opinion of poster.
Pros
  • Floor is beautiful but the lack of trim work ruins the look
Preferred solution
Someone come out and fix the issue. I would like an apology for the run around i am having trying to get this resolved.
New Reviewer

I am having issues getting someone to address my issues with an install that happened June 26th. I reached out and had an appointment scheduled for July 3rd.

There was no call and no show for the person that was scheduled to come back out to address the issue. It is now 7.8.2020 and I have not had anyone call me back after the several messages I have left.

This is unacceptable. I have been patient but I need a resolution today.

User's recommendation: Not for this type of service after the work is done.

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Fifty Floor's reply to:

Nightmare

Dear Valued Consumer.
We are sorry for your experience and would like to look into this. We can’t find you in our system without further details. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com. Thank you.
Customer Service Department (877) 503-5667
author's review
ID
#2033334 Review #2033334 is a subjective opinion of poster.
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare
Fifty Floor - Nightmare

Hired this company to put down hardwood floors for me a disaster. The job was supposed to start on the 29th so let's begin with the story two of their workers came out and stated we are just dropping off the wood today and will be back tomorrow.

Ok second day came was to arrive at 8am no showed up so at 8:30 here come the so-called Supervisor by the name of Mike stated he was here because the two guys never showed up. So here he comes with some guys that it looked like he picked them up from a corner somewhere. Just saying stay away from this company.

Two day jobs turned in to a week. Had to hire another company to get my house back together.

User's recommendation: Stay away please.

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Fifty Floor's reply to:

Fifty Floor - Terrible Experience

Dear Valued Customer,
We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that you have been in contact with the local office and have been able to address your concerns. Please feel free to call 1 877-503-5667 if you have any additional questions or concerns.
Yours sincerely,
Customer Service
author's review
ID
#2023974 Review #2023974 is a subjective opinion of poster.
Loss
$7000
Preferred solution
Replace product
New Reviewer

If I could give 5 negative stars I would. I spent $7000+ to have a terrible product installed. The new super tough - no scratch laminate flooring was supposed to be the Best - Its the Worst!!!

Now 50 Floor wont stand behind the product they installed!!! Im now stuck with a crap floor for years to come.

If you want to be disappointed- hire 50 Floor!

Richard

Update: So it seems if we dont walk on the floor or put normal furniture on the floor - it will look beautiful and not show any wear.

Thank goodness the manager came over and helped us so much. I guess well just live in another house so the floor that 50 Floor told us would be so great and durable wont get any worse.

Trust me - Im going to have to redo this floor and it sure as *** wont be with 50 Floor!

50 Floor - The Company that DOESNT stand behind their work.

Thanks so much for screwing me out of $7000.

User's recommendation: Stay away - Stay away form 50 Floor!

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