floor floors installation job flooring carpet service installers customer experience
Fifty Floor's reply to:

Have hole left in new flooring, Gabriel did a "repair" which didn't solve the problem, still *** | Fifty Floor review

Dear Valued Customer,

Thank you for bringing this matter further to our attention. Firstly, we kindly offer our sincerest apologies for your floor issue taking a little longer than usual to be thoroughly repaired. We understand the installer did visit your home again and the floor repair is now indeed resolved to your satisfaction. 50 Floor takes customer’s feedback very seriously along with continuing to strive to improve in every area that requires taking care of the customer’s needs. We appreciate your patience and the opportunity to service your flooring needs.

Thank you for choosing 50 floor.

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1630532 Review #1630532 is a subjective opinion of poster.
Cons
  • Customer service
  • Being given the run around once installation was finished
Reason of review
Damaged or defective
Loss
$300
Preferred solution
A return call would be welcome.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Obviously, the installer cut the hole as he was installing the flooring.

What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
What a Freaking JOKE! - Fifty Floor review
Dear Valued Customer, Thank you for taking the time to leave us a review. We understand that you are in communication with your local 50 Floor office who is diligently working to address all of your flooring issues. Please accept our sincere apology that your flooring...
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Review
#1625222 Review #1625222 is a subjective opinion of poster.
Tags
  • issues
  • Sucks
Fifty Floor's reply to:

Not a good experience | Fifty Floor review from Tucker, Georgia

Dear Valued Customer,

Thank you for taking the time to leave us your valuable feedback. We understand that you are in further communication with the local market who will schedule a manager to visit your home to assess your said concerns with your previous repair. We pride ourselves in only offering quality flooring products, maintaining quality installations and/or repairs for all customers. We look forward to taking care of your additional flooring needs. Your business is greatly appreciated.

Sincerely,

Angel Mobley
Customer Department
50 Floor
678-961-2266
Review
#1622866 Review #1622866 is a subjective opinion of poster.
Pros
  • Came to my home
Cons
  • Run arounds by employees
Tags
  • Sucks
Not a good experience - Fifty Floor review
Not a good experience - Fifty Floor review

I had carpet installed in June and I think it looked horrible. I called the sales agent and sent her pictures.

After many back and forth's with the company, I finally got a supervisor to come look at it. Once he saw it, he sent over another installer to stretch the carpet. The guy didn't even move any of the heavy furniture and was there for about 50 minutes. We are now in August.

I texted the sales rep and she's not calling me back. I spoke again to Tony, the supervisor, and he said he would get back to me.

That was August 9th. Take a look at these pictures and tell me if you'd like this in your living room?

Fifty Floor's reply to:

Not very happy, some flooring 1/2 from wall, floors not properly cleaned, shoe molding not properly installed and used nails about 2 1/2 " long. Would not recommend this company to anyone. WAY OVERPRI | Fifty Floor review from Bedminster, New Jersey

Dear Valued Customer,

Thank you for your feedback. We sincerely apologize to you for the mentioned issues you experienced with your floor installation. We pride ourselves in installing every customer’s floor to industry standards. We further understand that you are in communication with your local 50 Floor office who is diligently working to schedule a date to repair your floor issues . Thank you for your candid feedback and we look forward to addressing your flooring matters.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1620042 Review #1620042 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

Some flooring 1/2" from wall. Floors not properly cleaned, found 4 nails in one doorway, nails for floor trim WAY too long about 2 1/2"!

Price suppose to be 60% off, flooring WAY OVERPRICED! WOULD NOT RECOMMEND TO ANYONE !

Fifty Floor's reply to:

Not good, The worst experience that I’ve had with any company 1 told me that the job could Be completed in one day after being in my home the job actually took two days one for them to put the hardwoo | Fifty Floor review from Lanham, Maryland

Dear Valued Customer,

Thank you for taking the time to leave a review on your experience with 50 Floor. We understand that you are in communication with your local 50 Floor office to correct your flooring matters with your carpet and a date has been scheduled to repair your floor. 50 Floor does offer a one year installation warranty to all customers and we sincerely apologize for any unprofessionalism you believed you may have received while scheduling your repair. We will move forward to use this matter as a coaching method with the customer service team. Thank you for your candid feedback. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1615078 Review #1615078 is a subjective opinion of poster.
Pros
  • Product and customer relations response
Cons
  • Defective carpet
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Wood Flooring
  • Terrible Customer Relations
  • Sucks

Be completed in one day after being in my home the job actually took two days one for them to put the hardwood floors there and another day to lay the carpet. Three months later I noticed the floor in my kitchen starting to buckle learned that they have broke the waterline on my refrigerator which they knew never told me had to come back and replace the floors in my kitchen now the carpet is coming up in the bedroom around the wall in the threshold from the carpet to the hardwood floors are lifting called your company to complain again about the service that I received and was told my warranty will be up in a few days it was only for one year if anything else happens I would have to pay for it myself very unprofessional I would not recommend this company to anyone because of the customer service that I have received

Fifty Floor's reply to:

Not Happy | Fifty Floor review from Tucker, Georgia

Dear Valued Customer,

Thank you for taking the time to leave a review on your experience. We sincerely apologize to you for the mentioned matters that occurred during the installation process for your floor. We further understand that your local 50 Floor office has rectified the concerns to your satisfaction. We appreciate your valued feedback .

Thank You,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#1610901 Review #1610901 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$200

Not Happy with installation, first day they showed up 9am to do a living room & dinning room floor, didn't leave till 9:30 that night, because one of the two installers left to do another job, left us with one installer who no speak English. He knock over things in our living room and cut our phone line, service was lost for three days, he did not even let us know.

Day two, we had the bath room & kitchen floor done with vinyl, showed up 9:am with four installers two left because they brought the wrong flooring did not come back until 6:pm, finished the job 9:00 that night, once again no speak English, did not install the bathroom floor properly, got glue all over our new dinning room floor, which I had to clean after they left, did not leave us any extra vinyl in case of repair, we were stuck in our basement for two days waiting on the job to be done, complained to GM and he said he would send a check of $200 to pay for damages, and send us extra vinyl, we got the vinyl, but still waiting on the money fourth week coming up. would not recommend this company.

No show | Fifty Floor review from Arlington, Texas

I had had a date set for 50 floor to come for a showing between 11AM and 1"PM. They never called or came. I ve tried calling but get no answer. I believe you should trust a company that has been in business and has a good reputation.
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Review
#1603957 Review #1603957 is a subjective opinion of poster.
Fifty Floor's reply to:

Excellent experience! | Fifty Floor review from Mount Dora, Florida

Dear Valued Customer,

Thank you for taking time to leave us a such great review and entrusting us with installing your new floor. We are pleased to learn that your experience was great with us. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1598817 Review #1598817 is a subjective opinion of poster.

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing the new flooring. They were extremely respectful and considerate of our home. The flooring looks fabulous and we are very satisfied with they work they completed.

Also, the customer service individuals that we had to deal with were patient and polite with our concerns.

Fifty Floor's reply to:

New service for me | Fifty Floor review from Nottingham, Maryland

Dear Valued Customer,

Thank you for contacting 50 Floor for your flooring needs. Please give us a call at 1-877-50-Floor (5667) so we may assist you further by scheduling an appointment for your flooring needs.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1597988 Review #1597988 is a subjective opinion of poster.

I need carpeting...soon as possible

Fifty Floor's reply to:

Excellent experience | Fifty Floor review from Charlotte, North Carolina

Dear Valued Customer,

Thank you, your business is greatly appreciated.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1588568 Review #1588568 is a subjective opinion of poster.

Hardwood installed in 3 areas on June 25, 26, 2019. I couldn't be more pleased.

Installers Marvin and Martin were professional, courteous and very neat as they removed old carpet and installed hardwoods. They were on time and called me to let me know they were on their way each day.

My floors are beautiful; perfect installation and wonderful experience overall. I would recommend 50 Floor to my family and friends.

Jan