Contact Information

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Customer Service:

  • (877) 503-5667
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Corporate Office Address:

50 Floor, Inc.
4701 Granite Drive
Tucker, Georgia 30084
United States

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Summary of Fifty Floor Customer Service Calls

52 TOTAL
CALLS
54% SUCCESSFUL
CONNECTIONS
04:18 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Fifty Floor to Ask about:

Product/ Service Question:

  • “To chenge my kichen floor”
  • “Customer complaint”
  • “Flood on new flooring”

Request for Information Question:

  • “Need a quote or I home estimate”
  • “Question about seam”
  • “Bathroom tile estimate”

Activation/ Cancellation Question:

  • “Cancellation of my contract”
  • “Right to cancellation”

Staff Question:

  • “Customer service”
  • “Complaint regarding installation, unprofessional office staff in Tampa”
  • “To discuss there Newport News Store incompetence”

Return/ Replace Question:

  • “Remove carpet in living too- replace with wood/laminate floor”

Other Question:

  • “Cracking noises”
  • “Appt”
  • “Purchase”

About

Top Fifty Floor Services

Flooring Installation, Installation, Customer Care

Fifty Floor Pros and Cons

Pros: Installers, Product choice, Came to my home, Product and customer relations response, Installers were good for their craft

Cons: Unsatisfied, Installation, Deplorable customer service, No calls back, Lie about the contract

Summary

50 Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.
A family owned business, 50 Floor is "home grown" in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a "small company culture" and keeping in touch with the individual communities where we do business.

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