361 views
1 comment
1.5
Details

We hired 50 Floor because the free in-home estimate went so well. The man that came out was very kind, honest, and professional.

We had 3 companies come out for estimates, one that gave an estimate much higher than 50 Floors, and one that gave an estimate quite a bit lower. But we went with 50 Floors bc they gave us the best vibe of the 3 companies. Well, to our surprise, it was a horrible experience. I hired this company two months ago in October, 2019 to replace our floors.

The day they started the project, thing after thing went wrong. They left their trash all over our front porch. They tried to leave the material outside over night when it was going to rain.... they went threw our belongings, without permission, found random paint- and slapped it all over our freshly painted walls- a color that didn't match at all and when I asked what happened all I got was attitude and "I was just trying to fix it"....

um what??????? They threw away hardwood material that I had move out of their way and specifically told them to not throw out, yet they did anyway. They shattered our oven stove, implied they may not be liable to fix it (of course they had to bc they broke it) but not only that, then brought a cheap white stove when we have a flat top black and stainless steel stove... and then argued with me that the white one was fine, that they were doing me a favor bc it matched our fridge...

I have no words...It has now been almost two months, and we still have no stove. I called and asked for status this week (Dec.9th), they said they're working on it and it should be here soon. Oh! and they are compensating me a whole $100.00 dollars for the inconvenience… are you kidding?!?!?!?!

Just eating out all this time bc there's nothing to cook on alone is welllllll over $100 bucks … just wow. I am paying you guys 8k and this is the service we get... By the way, this is our very FIRST home. We JUST bought it.

And we picked you guys bc you said you'd have the floors finished before we ever even moved in.. in Oct. And here we are..December 12th, 2019 with an unfinished job and still no stove.

Thanks guys for the wonderful experience and customer service, really. I will make sure to recommend you.

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1833451

I had to turn away the Carpet when it arrived it was not the grade I saw by the sample I picked out. The Men who arrived had a Van that leaked oil on driveway.

I chose to send the Men and the carpet away. My home is in shambles because we moved everything to prepare for the installation.

I called 50 floor and spoke to a customer service person who will have someone call me in am.This best be handled with my deposit being refunded.To add to this I called the salesman BART with questions weeks before the installation, he never returned my call. I will let everyone know how this turns out with %) FLOOR

Fifty Floor Products and Services Reviews

Product or Service Reviews
Installation  1.9 33
Flooring Installation  1.8 92
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3