Reply by Fifty Floor

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you’ve had some inconveniences with your floor installation. We look forward to addressing your floor matters by first scheduling a quality assurance manager and general manager to visit your home to assess areas of concern. We understand your appointment is now scheduled. Thank you for choosing 50 Floor and sharing your experience.
Advertised vs Delivered
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Value for money

This company is not a company of honor or integrity. I paid an arm and leg for what I thought was quality wood, carpet, padding, and vinyl flooring but no longer sure that is what I received.

There have been so many issues and the "fixes" have created more issues. The floating floor in my laundry has made my HE washer vibrate all over the place and no one seems interested in fixing the issue. I have had a washer repairman out and there is nothing wrong with the washer. Phone calls are not returned and empty promises are dished out.

There is a raised seem area in my carpet which I distinctly told the installer I did not want to have. Of course, he assured me there would not be. Because of all the issues, I was told that compensation was due me. Another empty promise.

I cannot begin to describe my disappointment when I have waited 20 years to update my house with a dream of beauty. I could have used Home Depot for so much less and probably received a better installation and quality of materials, Teresa Dean

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Price reduction.

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I wouldn't even give them 1 star. EVERYONE there lies, ignores calls, never returns calls, etc.

They just lie to cover each other. They don't even know their own fax #!

1 says they rarely get faxes, 1 says their fax is always busy. They can't keep their lies straight.

to Anonymous Cowpens, South Carolina, United States #1339854

This seems to be the norm with this "business". They delivered what they insisted I ordered.

It wasn't even close.

They then tried to talk us into the incorrect flooring- saying it matched our home better! Keep your opinions to yourself!