Reply by Fifty Floor

Dear Valued Customer,

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you are in communication with management from your local market to address your matters. We appreciate the opportunity to address your matters further along with bringing resolve.

Thank You,

Angel Mobley
Customer Service Department
50 Floor

Update by user Sep 27, 2018

We received a phone call from the manager of 50 Floors in the Orlando location, Chris the next day after I submitted the review. He asked me to send him pictures of the area in question and the surrounding area in the closet.

Later that day after I sent him about 4 pictures, he contacted me and said the repair would be done without any expense to us. He apologized for any of the inconvenience we went through. He told me that they needed to order a special tool for the repair and the repair would be done as soon as the tool was received.

The repair was completed yesterday and we are completely satisfied. We will be happy to recommend 50 Floors to any of our friends now.

Original review posted by user Aug 28, 2018

We had laminate installed in 2 bedrooms and adjoining and separate closets on July 3, 2018. We had built in closets installed in both closets after the floor installation.

Within a month, we noticed there was an issue with one of the planks that adjoined another in the closet (picture attached). Unless you stood right above it, you would not notice it. We called 50 floors on July 30th, sent pictures and they said someone would be out to do the repair on August 9th. When the gentleman came out, his first question was did someone spill a glass of liquid on it.

We did not spill anything on it. He told us the entire closet needed to be redone, they could not just replace just 2 boards. We got a phone call back from Natalie on August 10th saying they would replace the floor but it would cost us $400.00. We have 2 boxes of boards they had left us for any repair down the road.

So there would be no product cost, just their labor.

We do not understand why if 2 adjoining boards are damaged why the entire floor would have to be replaced. So if you have ONE damaged board, the entire floor has to be replaced?

We feel the manufacturer should have looked at the damaged boards before 50 Floors made their decision.

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: Damaged or defective.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

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