Reply by Fifty Floor

Dear Valued Customer,

Thank you for your feedback. Please accept our sincerest apologies for the experience you shared. We understand that you have communicated with a member of management in both local and corporate offices to address your concerns which are now addressed. Please let us know if you have additional concerns that will require further addressing. You are welcome to contact our corporate office to communicate directly with me.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Turnaround Time
Value for money
Warranty
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0 comments

JOE KINCHELOE, SALESMAN FOR 50 FLOOR TOLD MY

DAUGHTER SHE WOULD HAVE CARPET INSTALLED FOR

COMMERCIAL BUILDING ON 4-28-18 - THEY HAD NO INTENTION OF DOING ANYTHING. NEVER CALLED HER -

NEVER SHOWED UP - SHE NEEDED CARPET INSTALLED

FOR FOLLOWING MONDAY FOR CLIENTS.

WHEN WE CALLED 50 FLOOR, WE WERE TOLD 'INSTALLATION

DEPT. IS CLOSED.' NO EXPLANATION - NOTHING.

CALLED JOE 4 TIMES - VOICEMAIL - DOESN'T EVEN ANSWER

THE PHONE. COULD CARE LESS.

I WAS SUPPOSE TO HAVE CARPETING INSTALLED IN MY

HOME NEXT WEEK - CANCELLED THE ORDER.

COMPANY IS USELESS - PROMISE EVERYTHING - TAKE YOUR

MONEY AND RUN - SHOULD BE SUED. CAN'T GET ANYONE

ON PHONE - EVER.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Full refund.

I didn't like: Salesman.

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