Product: Fifty Floor Carpet Installation Clear all filters (15 of 15 reviews match)
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Fifty Floor's reply to:

Fifty Floor - 50 Floor - Carpet Installation Review

Dear Mr. Runger,

Thank you for choosing to contract with 50 Floor for your flooring installation. We greatly apologize for the inconveniences that you experienced during the installation process. We also appreciate you allowing us to make the floor installation matter right for you. Thank you once again for choosing 50 Floor.
Review
#1025609 Review #1025609 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Order processing issue

First time ever using 50 Floor and it couldn't have gone much worse. Prior to the installers arrivial I was excited about getting new carpet.

I have everuthing removed from the rooms as the paoereork ststes to do...my kitchen is now full of 3 bedrooms worth of stuff. Thr installers arrive at the time they stated when they called me. They ask to see the bedrooms, i show them around. The lead installer asks me to come verify the purchase and thats where my good mood changes....the carpet the installers brought was blue-Official color is called Poolside...it is the wrong kind, wrong color, and wrong style of carpet Nothing close to the Mohawk Palisade 857 shade of brown i bought.

The installer looks at the label, then calls his supervisor. My question is how many people looked at and verified this order before it was brought to my house?

So now I sit here pissed off bc i cant get into or use my kitchen because its full of 3 bedrooms of stuff...if i put it back Ill have to move it all again ...no new carpet in my house and my anger level increasing as i replay the events. Just a huge inconvience and pain in the ***.

Fifty Floor's reply to:

Fifty Floor in Winter Park, Florida - Very unsatisfied and insulted

Dear Debbie Clark,

Thank you for choosing to contract with 50 Floor. We appreciate you giving us the opportunity to install new flooring in your home. I do understand that you have communicated with the general manager regarding your concerns and now your concerns are resolved. Should you have any other concerns or questions, please do not hesitate to give our customer service department a call. You are also welcome to speak directly with me should you choose to do so.

Thank you for choosing 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#904570 Review #904570 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Cons
  • Unsatisfied
  • Lie about the contract
  • Deplorable customer service
Reason of review
All the above!!! Installed wrong grade of carpet for the price of the better carpet!!
Loss
$2800

50 floors instated a carpet grade below than what I paid for, been trying to address with company here in Orlando just to get a run around!!! Called the salesman, empty promises....he even texted me back thinking he was texting his dispatch and insulted me!!

He was saying I was screaming at him!! I haven't begun to scream yet!! But it's coming!!! If David was on a sales call, he would have been here the next day!!!

Horrible customer service, unwilling to work with me, they even broke my closet door and fought with me about it!!

There's more a lot more, don't think I have enough letters!!! Stay away from this company!!!!!

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Can’t Say Enough Good Things

I can't say enough good things about 50 Floor. I was very skeptical that they could carpet 3 bedrooms and replace flooring in 2 bathrooms in one day, but they did it all in 8 hours. Antonio and his crew were great. The installation and products are top-notch, and they left everything clean as a pin. Beth in Snellville GA
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Review
#909664 Review #909664 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Fast order processing
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

He told me coming to my house and not scheduling me for an install was a waste of his time! 50 floor also did my porcelain tile work a few months ago and it came out just as amazing! I had one spot of carpet that needed to be tacked down a little better, one call and...
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Review
#895056 Review #895056 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Good quality
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

When I decided to replace the old carpet in my house, a close friend, after having a good experience with them, recommended I call "50 Floor." Making an appointment for my initial consultation was just a matter of making a 5 minute phone call and an appointment was set...
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Review
#860708 Review #860708 is a subjective opinion of poster.
Service
Fifty Floor Carpet Installation
Reason of review
Good quality