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Fifty Floor's reply to:

Dear Valued Customer, We’re sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. The local area...
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ID
#1780986 Review #1780986 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Fifty Floor's reply to:

Fifty Floor - Received defective carpet (in my opinion) Not happy at all.

Dear Valued Customer,

Thank you for taking the time to leave a review. As all customers for customer, we see this matter as a priority and we understand that you are in communication with your local 50 Floor office to address your concerns further.
ID
#1573460 Review #1573460 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Cons
  • Defective carpet
Reason of review
Not as described/ advertised
Loss
$2108
Preferred solution
Replace carpet with decent grade of carpet.

In February of 2015 my husband and I purchased carpet fro 50 Floor after hearing many commercials on TV and radio about their quality product and their service. The sales process went smoothly and we received a "Trust Dale" discount.

After just a couple of years we noticed unsual wear and traffic marks. I called and voiced my concerns to 50 Floor. Thus began a long string of phone calls and excuses of what the problems were. We were first told that we should have had the carpet cleaned within 18 months of purchase. In my 50 years of home ownership i have never had my carpet cleaned that quickly. Keep in mind it is just my husband and myself.

50 Floor sent out a rep from their company that said the problem was our vacuum cleaner. We have two vacuums; a central vac system and a Hoover Windtunnel. Then an independant rep from All Flooring Inspections came out. After a half hour and "testing" the report came back with no problems with the carpet. (It even said our vacuums were good.)

Both men agreed that our carpet looked bad. I even showed both of them our original carpet which is on the steps to the second floor and in our upstairs. It's been down for 20 years and has never been cleaned.It has virtually no wear. It looks better than our "new" carpet downstairs.

I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not.

From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet.

We are in our 70s, retired and on a fixed income. We keep a very clean home. We have had carpet in every home we have lived in our 50 years of marriage. We have never had carpet to wear like this even raising three boys that were in and out all day.

We are very disappointed in 50 Floor, Trust Dale and Phoenix Carpet.

Also:We have had 50 Floor out twice to repair rolls in the carpet due to stretching and pulling away from the wall. We now have another roll at this time.

Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Poor customer service

Dear Valued Customer,

Thank you for sharing your feedback. We sincerely apologize for the misunderstanding of your scheduled appointment and appreciate the continued opportunity to earn your business. Should you have additional questions or concerns after the end of your appointment, please do not hesitate to give me a call directly. I will happy to assist you further.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1273628 Review #1273628 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service

Update by user Jul 06, 2018

They came out. Very nice & professional

Original review posted by user Jun 06, 2018

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

Fifty Floor - Excellent

Went excellent. I don't have any complaint at all. They did an excellent job. Richard Khuen Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1152911 Review #1152911 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Very unhappy

Dear Mr. Winfree,

Thank you for choosing to partner with 50 Floor for your flooring needs. It is our understanding that you are in communication with your local market regarding your concerns listed in your review. It is our intent to make sure your concern is treated fairly and in a timely manner. We value your business and thank you once again for your choosing to partner with 50 Floor for your flooring needs.
ID
#1133088 Review #1133088 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Full refund

I was doubled charged in my account by 50 floors as soon as seen I seen it pending I called them I was told don't worry we are not taking both amounts. What happened they took both amounts which through my account in the negative which caused three other checks to bounce and lost the life insurance for myself and my wife.

Oh did I also say this is right before thanksgiving. I am retired from the ARMY so I budget my money so it will last. Needless to say I have called and have been given nothing but the run around I hate to air my problems But maybe they will return my calls now.

Eugene F. Winfree

Fifty Floor - Installation Crew Very Responsive

Very professional. On time, complete walk through, very productive. Had one hiccup but it was taken care of quickly and professionally. The installation crew was very responsive to my requests and had a great attitude throughout the process. John R Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1153637 Review #1153637 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Not Happy

Dear Valued Customer,

Thank you for submitting a review. We appreciate you taking the time to speak further with us regarding your flooring concerns. As it was discussed, you will be scheduled for an assessment to be performed to your floors and a resolution will be provided after the assessment. We truly thank you choosing 50 Floor for your flooring needs.
ID
#1084461 Review #1084461 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service

I always try yo see the positive in everything. However, this is a situation that eirjs on my nerves every morning fir the kast 6 months.The workers had to return ti ckean up their shabby job.

The floor is hard to clean even with the recommended cleansers. I wish I'd used my pit bull to test for scratches before hand.

Fifty Floor - Will Gladly Recommend 50 Floor

It went really well. It was a big job. About a year later the carpet started buckling, they came back out within a few days and fixed it. I would use them again and recommend their service. Beverly Kelly Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1152913 Review #1152913 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Fifty Floor - Efficient

After having a horrible experience with another company Luis was a breath of fresh air.He showed me selections of what I asked for and recommended the best size for my space. I placed my order on March 1, 2017 on the 13th the installer was there at the appointed time ready to put my floor in. He showed me the tile I picked out and options on how the pattern would lay. Once signed off on the tile and the pattern they went to work. They were fast efficient and very clean. They were very professional. I will definitely use them again. Bonita Seabolt Installed March 2016 in McDonough GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1040304 Review #1040304 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Fifty Floor Products and Services Reviews

Product or Service Reviews
Installation  1.9 33
Flooring Installation  1.8 92
Manager  1.0 3
Flooring Installation Estimate  1.7 3
Carpet Installation  2.9 16

Fifty Floor - Choose 50 Floor

My wife contacted 50 Floors to install a laminate floor in the master bedroom. Chuck provided the estimate and was a true professional. The Installers were prompt, courteous, and very professional. The Installers cleaned up and made it look like no one had even been there. I'd absolutely recommend 50 Floors for your flooring needs! You won't be disappointed. Mark P Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157104 Review #1157104 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Fifty Floor - Eye For Detail

I had the pleasure to watch this crew at work today. They were very professional and made accommodations when having to move the heavy furniture as well. The team works well together worked quickly. I appreciated their eye for detail and they didn't seem to mind my many questions, as well. Thank you Veto, Cesar, and Jose Tonia Jordan care of Hazel Jordan
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#993631 Review #993631 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Fifty Floor - Well Done!

They kept you informed of their arrival and did a very professional job. Well done!! We will use them again. Carol Warner
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004802 Review #1004802 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Resolved
Fifty Floor's reply to:

Resolved: Fifty Floor - Extremely Disappointed

Dear Evelyn Conigliaro,

Thank you for choosing to contract with 50 Floor for your flooring needs. I appreciated the opportunity to speak with you to discuss your concerns for your scheduled floor installation. I am also elated to hear that your installation was a success. 50 Floor installs thousands of successful flooring installations each year. We take pride in offering great service to our customers from beginning to end. Should you have any additional concerns or questions, please do not hesitate to give me a call directly so I may address the matter(s) for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#902270 Review #902270 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service

Update by user Aug 24, 2016

After several discussions, 50 Floors did send the proper crew to do our floors, and I must say that they did do a very good job. Thank you to Jorge and the rest of the crew.

Original review posted by user Aug 17, 2016

We were told that the furniture, that was SEEN by the salesman, would be moved. We moved everything else that could've been in the way as so instructed by 50 Floor, so on the scheduled day, two men were sent, to my surprise, because I was told that it would be 3or 4 guys.

I myself do not know anyone that has toy furniture. We have real full size bedroom sets. These two men looked at my furniture, called the manager to say they were not doing the job, and without letting me know.....just left. Where is the professionalism in that or that of the company that could not send another crew.

Now we are told that it will be tomorrow.

Does anyone care the condition we are living in now? This is horrible!

Fifty Floor - All the way through a great experience

Very impressed-from sales person,scheduling,installers to quality assurance manager. All the way through a great experience. My installer, Isidoro Matias, was a real perfectionist. I will most assuredly call 50 Floors when ready to do my downstairs. Debbie in Powder Springs GA
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#909665 Review #909665 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service

Fifty Floor - SMOOTH SAILING

Thank you Luc and the crew. They were amazing. We did encounter a problem and needed to make a trip to Home Depot. The guys went with my husband to make sure he purchased the correct material. Once they returned they made all the changes to the sub-floor and it was smooth sailing afterwards. And by the way, when you receive your phone call on installment day and they say "we are about 15-30 mins. out do yourself a favor-Get Up! I hope all of you guys can have the fun we had with the Luc Crew! Vivian in Decatur Installed on Mar. 9, 2016
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#841188 Review #841188 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service