Product: Fifty Floor Customer Care Clear all filters (16 of 16 reviews match)
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Dear Valued Customer, Thank you for taking the time to leave a review. As all customers for customer, we see this matter as a priority and we understand that you are in communication with your local 50 Floor office to address your concerns further.
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Review
#1573460 Review #1573460 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Resolved
Fifty Floor's reply to:

Fifty Floor - Poor customer service - Resolved

Dear Valued Customer,

Thank you for sharing your feedback. We sincerely apologize for the misunderstanding of your scheduled appointment and appreciate the continued opportunity to earn your business. Should you have additional questions or concerns after the end of your appointment, please do not hesitate to give me a call directly. I will happy to assist you further.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1273628 Review #1273628 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service

Update by user Jul 06, 2018

They came out. Very nice & professional

Original review posted by user Jun 06, 2018

Wish i could rate zero. After not showing for first appointment....Got a call from their General manager profusely apologizing and saying they were going to make it right....

Well 50 floor thanks for "making it right " by ONCE AGAIN not showing up for my scheduled appointment today between 11am to 1 pm. And ONCE AGAIN i rescheduled another appointment for you to come out. WOW. JUST HOW.

I WILL ABSOLUTELY MKE SURE EVERYONE I COME ACROSS KNOWS ABOUT YOUR WONDERFUL CUSTOMER SERVICE!!!!!!!

Just so you know this is your customer my dying mother whom i am trying to fix up her place for her before she passes.

I have had to reschedule nurses. Etc for your appointments with 2 no shows

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Excellent

Went excellent. I don't have any complaint at all. They did an excellent job. Richard Khuen Georgia
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Review
#1152911 Review #1152911 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor in Tucker, Georgia - Very unhappy

Dear Mr. Winfree,

Thank you for choosing to partner with 50 Floor for your flooring needs. It is our understanding that you are in communication with your local market regarding your concerns listed in your review. It is our intent to make sure your concern is treated fairly and in a timely manner. We value your business and thank you once again for your choosing to partner with 50 Floor for your flooring needs.
Review
#1133088 Review #1133088 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Full refund

I was doubled charged in my account by 50 floors as soon as seen I seen it pending I called them I was told don't worry we are not taking both amounts. What happened they took both amounts which through my account in the negative which caused three other checks to bounce and lost the life insurance for myself and my wife.

Oh did I also say this is right before thanksgiving. I am retired from the ARMY so I budget my money so it will last. Needless to say I have called and have been given nothing but the run around I hate to air my problems But maybe they will return my calls now.

Eugene F. Winfree

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Installation Crew Very Responsive

Very professional. On time, complete walk through, very productive. Had one hiccup but it was taken care of quickly and professionally. The installation crew was very responsive to my requests and had a great attitude throughout the process. John R Georgia
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Review
#1153637 Review #1153637 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor in Charlotte, North Carolina - Not Happy

Dear Valued Customer,

Thank you for submitting a review. We appreciate you taking the time to speak further with us regarding your flooring concerns. As it was discussed, you will be scheduled for an assessment to be performed to your floors and a resolution will be provided after the assessment. We truly thank you choosing 50 Floor for your flooring needs.
Review
#1084461 Review #1084461 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Poor customer service

I always try yo see the positive in everything. However, this is a situation that eirjs on my nerves every morning fir the kast 6 months.The workers had to return ti ckean up their shabby job.

The floor is hard to clean even with the recommended cleansers. I wish I'd used my pit bull to test for scratches before hand.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Will Gladly Recommend 50 Floor

It went really well. It was a big job. About a year later the carpet started buckling, they came back out within a few days and fixed it. I would use them again and recommend their service. Beverly Kelly Georgia
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Review
#1152913 Review #1152913 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

After having a horrible experience with another company Luis was a breath of fresh air.He showed me selections of what I asked for and recommended the best size for my space.I placed my order on March 1, 2017 on the 13th the installer was there at the appointed time...
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Review
#1040304 Review #1040304 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Choose 50 Floor

My wife contacted 50 Floors to install a laminate floor in the master bedroom. Chuck provided the estimate and was a true professional. The Installers were prompt, courteous, and very professional. The Installers cleaned up and made it look like no one had even been there. I'd absolutely recommend 50 Floors for your flooring needs! You won't be disappointed. Mark P Georgia
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Review
#1157104 Review #1157104 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Eye For Detail

I had the pleasure to watch this crew at work today. They were very professional and made accommodations when having to move the heavy furniture as well. The team works well together worked quickly. I appreciated their eye for detail and they didn't seem to mind my many questions, as well. Thank you Veto, Cesar, and Jose Tonia Jordan care of Hazel Jordan
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Review
#993631 Review #993631 is a subjective opinion of poster.
Service
Fifty Floor Customer Care
Reason of review
Good customer service