Product: Fifty Floor Flooring Installation Clear all filters (33 of 86 reviews match)
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Fifty Floor's reply to:

Fifty Floor - Disillusionment

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you’ve had some inconveniences with your floor installation. We look forward to addressing your floor matters by first scheduling a quality assurance manager and general manager to visit your home to assess areas of concern. We understand your appointment is now scheduled. Thank you for choosing 50 Floor and sharing your experience.
Review
#1055327 Review #1055327 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction

This company is not a company of honor or integrity. I paid an arm and leg for what I thought was quality wood, carpet, padding, and vinyl flooring but no longer sure that is what I received.

There have been so many issues and the "fixes" have created more issues. The floating floor in my laundry has made my HE washer vibrate all over the place and no one seems interested in fixing the issue. I have had a washer repairman out and there is nothing wrong with the washer. Phone calls are not returned and empty promises are dished out.

There is a raised seem area in my carpet which I distinctly told the installer I did not want to have. Of course, he assured me there would not be. Because of all the issues, I was told that compensation was due me. Another empty promise.

I cannot begin to describe my disappointment when I have waited 20 years to update my house with a dream of beauty. I could have used Home Depot for so much less and probably received a better installation and quality of materials, Teresa Dean

Fifty Floor's reply to:

Fifty Floor - Laminate and carpet

Dear Ms. Larson,

Thank you for taking the time to share your feedback on our company. We truly appreciate your business and thank you for allowing us to come back into your home to correct your flooring matters. We also understand that your flooring repairs were addressed completely on May 5, 2017. Please feel free to give us a call should you have any additional flooring concerns or questions on your floor installation.
Review
#1045572 Review #1045572 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Installation

Salesman was out on April 3rd. He was more concerned about telling us how great the company was than talking about the floor products.

So 50 Floors seemed like a safe choice. We were led to believe that the job would be done in 3 weeks. It actually took 5 weeks. The big problem was with the laminate.

The transition strips and the quarter rounds were installed terrible. Salesman came out and said both should be replaced. However when a new installer came out he said they did not need to be replaced. He chaulked and used wood putty and left.

It was my painter who did the best Job. So 50 Floors turned out to be a bad choice.

Fifty Floor's reply to:

Fifty Floor - Horrible dishonest unprofessional

Dear Mr. Hancock,

Thank you for submitting a review on your experience with 50 Floor. We truly appreciate you choosing 50 Floor for your flooring needs. When this matter occurred in the year of 2013, 50 Floor moved quickly to address your concerns. In speaking with you on 02/20/17 and 02/21/17, we advised that the best way to take care of your flooring matter would be to involve you homeowner's insurance. With time lapse, we have no true way to determine the cause of the mold as we immediately in the year of 2013 hired a plumber twice and replaced the damaged flooring. We will be more than happy to discuss with your homeowner’s insurance this flooring matter should they need to speak with us directly.
Review
#1008724 Review #1008724 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • See review and yelp pages
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
Fifty Floor - Horrible dishonest unprofessional

Our next step is getting a lawyer. We had their high end wood laminate installed in our bathroom, kitchen, and den.

Install went fine. A few days after install we noticed water around the base of the toilet they had reinstalled. I contacted quality control and then management and was told someone would get right back to me. After one week a manager called and I explained the problem.

I was told to document it and send photos. Which I did. I received an email that they would review it and get back to me. Days passed.

Meanwhile the water underneath the flooring had warped the floors and a mildew smell had become obvious. They finally got back to me and arranged for someone to come out do the repair and reinstall the toilet. ( please see story on Yelp and all other media channels) A different installer from the first crew arrived I explained the problem and he went to work. I walked a couple of doors down to a neighbors while he did the repair and install.

I received a call that he was finished and met him leaving in the driveway. He left and I went in to inspect the job. He had installed the wrong color flooring in the bathroom not even close and lighter than the dark pecan we had installed. I immediately contacted management.

I was told to document it and send pictures. Really. Ok well I did that again. 3 days later I received a call scheduling another install.

A different guy arrived. He had the right flooring this time did the repair and reinstalls the toilet. I explained that the mold smell has not subsided as I was told by management that it would. He said to contact 50 floor .

I did. Nothing we can do about that I was told. Not 4 days later we noticed water around the base of the toilet again. I recon tactic management and was told, you guessed it, document it and send photos and someone would get back to you.

A week passed and finally someone got back me. I explained that the floor had warped again and that mold had now gotten up into the walls and all of the base board were ruined and that mold is a serious problem as I have small kids. I was told that I needed to get a plumber. I would have thought they would have handled all of that and I was also to,d that they would split the cost of the reinstall and plumber.

I couldn't believe my ears. I took it even farther and contacted upper management. Almost a month went by and the mold smell continued to grow. They finally had the repair done and paid for a plumber.

But the damage has been done to the home and the constant smell of mold and mildew is pungent. Well here we are still a year plus later the problem never was resolved, they basically told me to go screw myself and now I. Stuck having to pursue legal council because they could do right by their customer. I live in a fairly nice neighborhood and other people were considering using them until my neighbors saw and heard what was going on.

Buyer beware. They are horrible at problem resolution, they are a mass producer and problems get shuffled under the rug and they do thing on their schedule not yours. Use home advisors and fund a private company. Close to the same pricing and the private company actually cares.

It is horrible having to live with this smell and potential health hazard and I have been told that this is serious and should bring this to legalities? Thoughts