Fifty Floor - GREAT Experience

I had a GREAT experience with 50 Floors! I am extremely pleased with my laminate flooring. I have 4 dogs of various ages, and the existing carpeting just had to go!! Will Bedingfield was my salesman, and he was prompt, knowledgeable and courteous! He not only advised me on the various product options, when he wrote up my quote, I felt that he helped me get the best price. He also followed up with me throughout the process to ensure I had no questions or concerns. I have gladly referred him to a couple of my friends looking for flooring installation, and they have indicated to me that they were pleased as well. The flooring specialists that installed my laminate were knowledgeable, courteous and efficient. The installation lead helped me with a leveling problem where two sections of my floor did not meet evenly so that my new floor now has a seamless appearance, and they cleaned up after themselves. I highly recommend both Will Bedingfield as well as 50 Floors! I definitely plan to have them do other rooms in my house in the future. P Johnson Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1231998 Review #1231998 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - Beyond disappointed

Dear Valued Customer,

Thank you for choosing 50 Floor for your flooring needs. All manufacturers warranties flooring products. Each manufacture has different terms and conditions for what is covered and what is not covered for the warranty. As you have described scratches visible in the floor finish, manufactures usually will advise for furniture, etc to be covered or fitted with appropriate protective material. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or dust from damaging the flooring. Scratches are not covered under the one-year installation warranty provided by 50 Floor nor the manufacturer’s warranty provided by the manufacture of your flooring type. 50 Floor successfully installs tens of thousands of flooring installations across the country each year. We do not take lightly your flooring concerns. As advised before to you, we are open to providing a discount toward a new flooring purchase.

Thank you once again for choosing 50 Floor. Should you have any further flooring concerns, please feel free to give me a directly to discuss further.
ID
#1084035 Review #1084035 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Warranty issue

I had originally wanted hardwood flooring, but the sales associate convinced me that laminate was the way to go because of its durability and lifetime guarantee. She asked if we had dogs (we don't) and said people who do go with laminate over hardwood because it won't scratch.

I was worried because I know you can sand and redo hardwood if anything does happen and asked what if something happens with the laminate and she said it won't but if it does it has a lifetime guarantee. We had 908 square feet of laminate and we paid 6700 . Within a year I started noticing thin scratches throughout the floor with no apparent cause. Now the entire floor is made up of scratches and if a tiny drop of water hits a seam it swells up.

50 floor came out to inspect the floor not even two years after purchase and said we needed a total replacement but the warranty doesn't cover that. ( the warranty doesn't really cover anything if you read it). I have been going back and forth for over 3 years and the best they will do is give me a 2000 discount on a new floor. I am outraged- I was overcharged for the floor in the first place- and was sold defective product-now they want me to give them more money to fix it?

I could go buy flooring and put it in less that the discounted price they are offering- I have three small kids and this is the largest purchase I have made since we bought our house and it has made me completely weary. I was even told by 50 floor associate- that it's in the contract that the sales persons description of the flooring doesn't have to be true-----so please buyer beware

Fifty Floor's reply to:

Fifty Floor - Frustrated

Dear Valued Customer,


Thank you for your review. We appreciate you bringing your flooring concerns to our attention. As discussed, your appointment is scheduled for 08/09/17. We look forward to taking care of your flooring matters. Should you have any further questions or concerns, please feel free to contact me directly. Thank you for choosing 50 Floor for your flooring needs.
ID
#1083974 Review #1083974 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality
Fifty Floor - Frustrated
Fifty Floor - Frustrated

Had our floors done last Monday. All the doorway boards are up or coming up.

I called and sent pictures and video several times. We will get it fixed. I said we get home at 4 well Sergio showed up at 12. I said after 4 he said I'll come back Saturday at 2.

Well here it is almost 4 nothing. I call they will check on it and call back.

Still waiting. I told them from the first time I talked to them I have a toddler and she better not get hurt.

Fifty Floor - Easy and Stress free

Our floors were just installed by 50 Floor. They did a great job. Our sales person was James McCubbin. He was great and made the buying process easy and stress free. We will use them again in the future. Wethington M Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232013 Review #1232013 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - Think again and choose differently

Ms. Love,

Thank you for your review. We would appreciate the opportunity to communicate with you further regarding the floor concerns you have mentioned in your review. We understand that your floor installation was completed by 50 Floor in the year of 2015, however we do not have a record of the flooring matters listed in your review. Please feel free to give me a call directly regarding your flooring concerns.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1079096 Review #1079096 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Installation
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

It's been (2) years since I had my laminate installed. But the issues didn't just start.

First, I was asked to review the service on the day of sale before any work started. Was told I could only get credit for the coupon if I filled out the review first and to base it on my review of the sale but all the questions pertained to the product. A crew was sent over to do the work and only one person in the crew barely spoke English so we could not communicate. While upstairs, the floor was being put in downstairs, I heard a large crash.

Thought maybe they dropped something. So after they finished and left, I went downstairs to get on the computer and the key board tray fell as soon as I touched it. They had broken it and just sat it back up there hoping I wouldn't notice I guess. I called and spoke to the receptionist and she sent them back to repair it.

When they put in the base boards and corner pieces they did not permanently attach the corner pieces. Not knowing that, I used the vacuum tools to vacuum up the dog hair and have sucked up all of the loose pieces. Some I caught in time and glued down myself. Also, the toilet in the downstairs bath wobbles when you sit on it.

Not sure at all what that is about! When I was choosing the product his demonstration included scratching keys across a sample piece of board similar to what I was getting. Of course nothing detrimental happened so I was pleased as I have a large dog and children who often drop utensils on the floor. Well don't drop anything on the floor!

There are scratches and dings in several places in the kitchen. This type floor is not water proof I know, but was told it would take a good amount of water to cause damage. Not the case. Slobbers from my dog have caused damage in places.

So far so good on the carpet upstairs but that is hard to mess up and it would be harder to detect. I know several folks who have laminate and have had it much longer and theirs is in much better shape than mine.

Fifty Floor's reply to:

Fifty Floor - Also unhappy

Dear Valued Customer,

Thank you for choosing 50 Floor for your flooring needs. What you have described of 50 Floor is very uncharacteristic of our company. I would appreciate the opportunity to speak with you to learn more about your concerns and experience regarding your floor installation. You are welcome to contact me directly at the contact number below.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1073249 Review #1073249 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Horrible problem resolution
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

i too have had a bad experience with 50 floor. we ordered hardwood for our landing and stairs and carpet for the room.

two months later we are still waiting for them to come fix the mess they made of the stairs! I finally gave up on the stairs being fixed in time and had them come install the carpet. the carpet installation looks great. however we are still waiting on a resolution for the stairs.

was told to send pictures, nothing happened! I called, "yes, we will get out there and fix your issues" I waited, I called and called. each time I talked to someone new and had to explain the situation AGAIN!! finally they sent someone to fix them.

"sorry I can't fix them today. they didn't send me with the correct supplies" ok, so what is the point of sending pictures? he took more pictures and said he would have someone call me. no call.

a week went by, finally I called and explained again what was wrong with the installation. we will get with our manager and call you back. another week I called again. another person, I explained again.

this time I asked what I needed to do to cancel the contract. he told me they had already put the wood in. I told him they could come get it and he ended up getting angry with me and told me he would have someone call me then he hung up on me midsentence. so this is where I am right now.

I am waiting for a phone call that will probably never come.... photo 1 - ends left unfinished (raw edges) photo 2 - used 2 different width trim, front one unlevel, have tripped several times over this photo 3 - top step is larger than bottom 2

Fifty Floor - So Glad I Tried 50 Floor

I recently purchased a townhome that needed new hardwoods. After considering several companies, I decided to try 50 Floor. I have to say, from the moment I booked the appointment to the minute the installers finished laying my new hardwood floors, I could not have been happier. Everyone I worked with was professional and there was never a moment when I felt otherwise. The sales person came promptly, helped me pick out the correct color, measured the entire house, and within no time, he was finished. The install was flawless and my floors are beautiful. I highly recommend 50 Floor! Anne J Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1153631 Review #1153631 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review

Hello Ms. Shipman,

Thank you for sharing your experience regarding partnering with 50 Floor for your flooring needs. We do understand that you had some inconveniences during your floor installation. I would appreciate the opportunity to speak with you about your experience further. Please give me a call directly. Thank you for choosing 50 Floor.
ID
#1063877 Review #1063877 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality

Salesman promised everything. Instillation was a hollicost.

A one day job turned out to be a three day job. The installation was terrible. Finally they sent two installers to rip up the floors and reinstalled.

I would NEVER recommend 50 floors. Please pass this on.

Fifty Floor - Fantastic

After 5 months of looking around I finally got my floors. I'm kind of picky but I must say My floors look fantastic! After comparing three companies and pricing, I decided to go with 50 Floor. Partly because my uncle recommended them and because I liked that they did everything including move the furniture. The crew was polite, hardworking and very professional. I honestly can't say enough about what a great job they did. I would definitely use them again. C Sagan Charlotte
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232021 Review #1232021 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Horrible Experience

Dear Mr. Trevino,

Thank you for choosing 50 Floor for your flooring needs. We appreciate you sharing your feedback about your floor installation and sincerely we apologize for any inconveniences that may have been caused to you during the installation process. Thank you again for choosing 50 Floor for your flooring needs.
ID
#1061105 Review #1061105 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Order processing issue

This is still active problem. I purchased carpet and tile install was estimated 6 days going on 8days plus.

Installers arrive around 9ish they have left garage door open after they leave. They leave the front door open all day. They have stop and not show to my install to do other jobs.

Sales guy doesn't want to talk he asks u to text him. When the install is going bad you should make a effert to talk