Seller: Fifty Floor Product: Fifty Floor Flooring Installation Clear all filters (0 of 86 reviews match)
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Fifty Floor's reply to:

Fifty Floor in Charlotte, North Carolina - Think again and choose differently

Ms. Love,

Thank you for your review. We would appreciate the opportunity to communicate with you further regarding the floor concerns you have mentioned in your review. We understand that your floor installation was completed by 50 Floor in the year of 2015, however we do not have a record of the flooring matters listed in your review. Please feel free to give me a call directly regarding your flooring concerns.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1079096 Review #1079096 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Installation
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

It's been (2) years since I had my laminate installed. But the issues didn't just start.

First, I was asked to review the service on the day of sale before any work started. Was told I could only get credit for the coupon if I filled out the review first and to base it on my review of the sale but all the questions pertained to the product. A crew was sent over to do the work and only one person in the crew barely spoke English so we could not communicate. While upstairs, the floor was being put in downstairs, I heard a large crash.

Thought maybe they dropped something. So after they finished and left, I went downstairs to get on the computer and the key board tray fell as soon as I touched it. They had broken it and just sat it back up there hoping I wouldn't notice I guess. I called and spoke to the receptionist and she sent them back to repair it.

When they put in the base boards and corner pieces they did not permanently attach the corner pieces. Not knowing that, I used the vacuum tools to vacuum up the dog hair and have sucked up all of the loose pieces. Some I caught in time and glued down myself. Also, the toilet in the downstairs bath wobbles when you sit on it.

Not sure at all what that is about! When I was choosing the product his demonstration included scratching keys across a sample piece of board similar to what I was getting. Of course nothing detrimental happened so I was pleased as I have a large dog and children who often drop utensils on the floor. Well don't drop anything on the floor!

There are scratches and dings in several places in the kitchen. This type floor is not water proof I know, but was told it would take a good amount of water to cause damage. Not the case. Slobbers from my dog have caused damage in places.

So far so good on the carpet upstairs but that is hard to mess up and it would be harder to detect. I know several folks who have laminate and have had it much longer and theirs is in much better shape than mine.

Fifty Floor's reply to:

Fifty Floor in Tucker, Georgia - Also unhappy

Dear Valued Customer,

Thank you for choosing 50 Floor for your flooring needs. What you have described of 50 Floor is very uncharacteristic of our company. I would appreciate the opportunity to speak with you to learn more about your concerns and experience regarding your floor installation. You are welcome to contact me directly at the contact number below.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1073249 Review #1073249 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Horrible problem resolution
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

i too have had a bad experience with 50 floor. we ordered hardwood for our landing and stairs and carpet for the room.

two months later we are still waiting for them to come fix the mess they made of the stairs! I finally gave up on the stairs being fixed in time and had them come install the carpet. the carpet installation looks great. however we are still waiting on a resolution for the stairs.

was told to send pictures, nothing happened! I called, "yes, we will get out there and fix your issues" I waited, I called and called. each time I talked to someone new and had to explain the situation AGAIN!! finally they sent someone to fix them.

"sorry I can't fix them today. they didn't send me with the correct supplies" ok, so what is the point of sending pictures? he took more pictures and said he would have someone call me. no call.

a week went by, finally I called and explained again what was wrong with the installation. we will get with our manager and call you back. another week I called again. another person, I explained again.

this time I asked what I needed to do to cancel the contract. he told me they had already put the wood in. I told him they could come get it and he ended up getting angry with me and told me he would have someone call me then he hung up on me midsentence. so this is where I am right now.

I am waiting for a phone call that will probably never come.... photo 1 - ends left unfinished (raw edges) photo 2 - used 2 different width trim, front one unlevel, have tripped several times over this photo 3 - top step is larger than bottom 2

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

After considering several companies, I decided to try 50 Floor. I have to say, from the moment I booked the appointment to the minute the installers finished laying my new hardwood floors, I could not have been happier. Everyone I worked with was professional and...
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Review
#1153631 Review #1153631 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review

Hello Ms. Shipman,

Thank you for sharing your experience regarding partnering with 50 Floor for your flooring needs. We do understand that you had some inconveniences during your floor installation. I would appreciate the opportunity to speak with you about your experience further. Please give me a call directly. Thank you for choosing 50 Floor.
Review
#1063877 Review #1063877 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality

Salesman promised everything. Instillation was a hollicost.

A one day job turned out to be a three day job. The installation was terrible. Finally they sent two installers to rip up the floors and reinstalled.

I would NEVER recommend 50 floors. Please pass this on.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Fantastic

After 5 months of looking around I finally got my floors. I'm kind of picky but I must say My floors look fantastic! After comparing three companies and pricing, I decided to go with 50 Floor. Partly because my uncle recommended them and because I liked that they did everything including move the furniture. The crew was polite, hardworking and very professional. I honestly can't say enough about what a great job they did. I would definitely use them again. C Sagan Charlotte
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Review
#1232021 Review #1232021 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Horrible Experience

Dear Mr. Trevino,

Thank you for choosing 50 Floor for your flooring needs. We appreciate you sharing your feedback about your floor installation and sincerely we apologize for any inconveniences that may have been caused to you during the installation process. Thank you again for choosing 50 Floor for your flooring needs.
Review
#1061105 Review #1061105 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Order processing issue

This is still active problem. I purchased carpet and tile install was estimated 6 days going on 8days plus.

Installers arrive around 9ish they have left garage door open after they leave. They leave the front door open all day. They have stop and not show to my install to do other jobs.

Sales guy doesn't want to talk he asks u to text him. When the install is going bad you should make a effert to talk

Fifty Floor's reply to:

Fifty Floor - Carpet instalation

Dear Mr. Langworthy,

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. While reading your review, we understand that you are unhappy with your carpet installation. This is never our intent for a customer. Your floor matter is currently being addressed further and we appreciate you for giving us the opportunity to do so. Please accept our apology for any inconveniences that may have been caused to you.

Thank you for choosing 50 Floor.
Review
#1058718 Review #1058718 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Unsatisfied
  • Deplorable customer service
Reason of review
bad instalation
Loss
$1690
Preferred solution
Make it Right if that means replacing carpet and pay for my own installers then make so

I have called three times and left messages with a Chad Crowder about how the seams on my carpet look. you can run your hand along it and feel how they overlapped the seams.

You can look down the seam line and see how it is not straight .

I had another carpet installer come and look at and was told if he did a job that bad they would make him rip it up and redo it P.O # 64560 3-23-2017 it took them untill 5-15-2017 to install it I wrote on the installer copy thar you see the two seems they said wait a few days it should correct itself did not happen. In answer to the question at the top of the page NO No No Harold W Langworthy 727-584-8965

Fifty Floor's reply to:

Fifty Floor - Disillusionment

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you’ve had some inconveniences with your floor installation. We look forward to addressing your floor matters by first scheduling a quality assurance manager and general manager to visit your home to assess areas of concern. We understand your appointment is now scheduled. Thank you for choosing 50 Floor and sharing your experience.
Review
#1055327 Review #1055327 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction

This company is not a company of honor or integrity. I paid an arm and leg for what I thought was quality wood, carpet, padding, and vinyl flooring but no longer sure that is what I received.

There have been so many issues and the "fixes" have created more issues. The floating floor in my laundry has made my HE washer vibrate all over the place and no one seems interested in fixing the issue. I have had a washer repairman out and there is nothing wrong with the washer. Phone calls are not returned and empty promises are dished out.

There is a raised seem area in my carpet which I distinctly told the installer I did not want to have. Of course, he assured me there would not be. Because of all the issues, I was told that compensation was due me. Another empty promise.

I cannot begin to describe my disappointment when I have waited 20 years to update my house with a dream of beauty. I could have used Home Depot for so much less and probably received a better installation and quality of materials, Teresa Dean

Fifty Floor's reply to:

Fifty Floor - Laminate and carpet

Dear Ms. Larson,

Thank you for taking the time to share your feedback on our company. We truly appreciate your business and thank you for allowing us to come back into your home to correct your flooring matters. We also understand that your flooring repairs were addressed completely on May 5, 2017. Please feel free to give us a call should you have any additional flooring concerns or questions on your floor installation.
Review
#1045572 Review #1045572 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Installation

Salesman was out on April 3rd. He was more concerned about telling us how great the company was than talking about the floor products.

So 50 Floors seemed like a safe choice. We were led to believe that the job would be done in 3 weeks. It actually took 5 weeks. The big problem was with the laminate.

The transition strips and the quarter rounds were installed terrible. Salesman came out and said both should be replaced. However when a new installer came out he said they did not need to be replaced. He chaulked and used wood putty and left.

It was my painter who did the best Job. So 50 Floors turned out to be a bad choice.

Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Fifty Floor - Happy Customer

The installers came and did an excellent job. I made some changes to my initial order and Chad in corporate office was very helpful and flexible in making my floor changes complete. During installation Greg from the quality team came to ensure the floors were being completed in a correct manner. Excellent work and very professional installers who also cleaned up their work material before they left. Gloria L Georgia
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Review
#1153635 Review #1153635 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality