Fifty Floor's reply to:

Fifty Floor - Carpet instalation

Dear Mr. Langworthy,

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. While reading your review, we understand that you are unhappy with your carpet installation. This is never our intent for a customer. Your floor matter is currently being addressed further and we appreciate you for giving us the opportunity to do so. Please accept our apology for any inconveniences that may have been caused to you.

Thank you for choosing 50 Floor.
ID
#1058718 Review #1058718 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Unsatisfied
  • Deplorable customer service
Reason of review
bad instalation
Loss
$1690
Preferred solution
Make it Right if that means replacing carpet and pay for my own installers then make so

I have called three times and left messages with a Chad Crowder about how the seams on my carpet look. you can run your hand along it and feel how they overlapped the seams.

You can look down the seam line and see how it is not straight .

I had another carpet installer come and look at and was told if he did a job that bad they would make him rip it up and redo it P.O # 64560 3-23-2017 it took them untill 5-15-2017 to install it I wrote on the installer copy thar you see the two seems they said wait a few days it should correct itself did not happen. In answer to the question at the top of the page NO No No Harold W Langworthy 727-584-8965

Fifty Floor's reply to:

Fifty Floor - Disillusionment

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. We understand that you’ve had some inconveniences with your floor installation. We look forward to addressing your floor matters by first scheduling a quality assurance manager and general manager to visit your home to assess areas of concern. We understand your appointment is now scheduled. Thank you for choosing 50 Floor and sharing your experience.
ID
#1055327 Review #1055327 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction

This company is not a company of honor or integrity. I paid an arm and leg for what I thought was quality wood, carpet, padding, and vinyl flooring but no longer sure that is what I received.

There have been so many issues and the "fixes" have created more issues. The floating floor in my laundry has made my HE washer vibrate all over the place and no one seems interested in fixing the issue. I have had a washer repairman out and there is nothing wrong with the washer. Phone calls are not returned and empty promises are dished out.

There is a raised seem area in my carpet which I distinctly told the installer I did not want to have. Of course, he assured me there would not be. Because of all the issues, I was told that compensation was due me. Another empty promise.

I cannot begin to describe my disappointment when I have waited 20 years to update my house with a dream of beauty. I could have used Home Depot for so much less and probably received a better installation and quality of materials, Teresa Dean

2 comments
Anonymous
#1339844

I wouldn't even give them 1 star. EVERYONE there lies, ignores calls, never returns calls, etc.

They just lie to cover each other. They don't even know their own fax #!

1 says they rarely get faxes, 1 says their fax is always busy. They can't keep their lies straight.

Anonymous
#1339854
@PissedConsumer1339844

This seems to be the norm with this "business". They delivered what they insisted I ordered.

It wasn't even close.

They then tried to talk us into the incorrect flooring- saying it matched our home better! Keep your opinions to yourself!

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Fifty Floor's reply to:

Fifty Floor - Laminate and carpet

Dear Ms. Larson,

Thank you for taking the time to share your feedback on our company. We truly appreciate your business and thank you for allowing us to come back into your home to correct your flooring matters. We also understand that your flooring repairs were addressed completely on May 5, 2017. Please feel free to give us a call should you have any additional flooring concerns or questions on your floor installation.
ID
#1045572 Review #1045572 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Installation

Salesman was out on April 3rd. He was more concerned about telling us how great the company was than talking about the floor products.

So 50 Floors seemed like a safe choice. We were led to believe that the job would be done in 3 weeks. It actually took 5 weeks. The big problem was with the laminate.

The transition strips and the quarter rounds were installed terrible. Salesman came out and said both should be replaced. However when a new installer came out he said they did not need to be replaced. He chaulked and used wood putty and left.

It was my painter who did the best Job. So 50 Floors turned out to be a bad choice.

Fifty Floor - Happy Customer

The installers came and did an excellent job. I made some changes to my initial order and Chad in corporate office was very helpful and flexible in making my floor changes complete. During installation Greg from the quality team came to ensure the floors were being completed in a correct manner. Excellent work and very professional installers who also cleaned up their work material before they left. Gloria L Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1153635 Review #1153635 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Fifty Floor - Beautiful

I am so thrilled with my new floors! The excitement of such a beautiful new update for my home is equal to the extraordinary experience I enjoyed with 50 Floors. Linda B North Carolina
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157101 Review #1157101 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Fifty Floor - Customer for Life

Customer for life! Great products, great prices, and professional installation. Moe and his team knocked it out! Professional, courteous, and knowledgeable. Travis Dietz Installed March 2016 in Lancaster NC
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1040301 Review #1040301 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good customer service
Fifty Floor's reply to:

Fifty Floor - Horrible dishonest unprofessional

Dear Mr. Hancock,

Thank you for submitting a review on your experience with 50 Floor. We truly appreciate you choosing 50 Floor for your flooring needs. When this matter occurred in the year of 2013, 50 Floor moved quickly to address your concerns. In speaking with you on 02/20/17 and 02/21/17, we advised that the best way to take care of your flooring matter would be to involve you homeowner's insurance. With time lapse, we have no true way to determine the cause of the mold as we immediately in the year of 2013 hired a plumber twice and replaced the damaged flooring. We will be more than happy to discuss with your homeowner’s insurance this flooring matter should they need to speak with us directly.
ID
#1008724 Review #1008724 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • See review and yelp pages
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
Fifty Floor - Horrible dishonest unprofessional

Our next step is getting a lawyer. We had their high end wood laminate installed in our bathroom, kitchen, and den.

Install went fine. A few days after install we noticed water around the base of the toilet they had reinstalled. I contacted quality control and then management and was told someone would get right back to me. After one week a manager called and I explained the problem.

I was told to document it and send photos. Which I did. I received an email that they would review it and get back to me. Days passed.

Meanwhile the water underneath the flooring had warped the floors and a mildew smell had become obvious. They finally got back to me and arranged for someone to come out do the repair and reinstall the toilet. ( please see story on Yelp and all other media channels) A different installer from the first crew arrived I explained the problem and he went to work. I walked a couple of doors down to a neighbors while he did the repair and install.

I received a call that he was finished and met him leaving in the driveway. He left and I went in to inspect the job. He had installed the wrong color flooring in the bathroom not even close and lighter than the dark pecan we had installed. I immediately contacted management.

I was told to document it and send pictures. Really. Ok well I did that again. 3 days later I received a call scheduling another install.

A different guy arrived. He had the right flooring this time did the repair and reinstalls the toilet. I explained that the mold smell has not subsided as I was told by management that it would. He said to contact 50 floor .

I did. Nothing we can do about that I was told. Not 4 days later we noticed water around the base of the toilet again. I recon tactic management and was told, you guessed it, document it and send photos and someone would get back to you.

A week passed and finally someone got back me. I explained that the floor had warped again and that mold had now gotten up into the walls and all of the base board were ruined and that mold is a serious problem as I have small kids. I was told that I needed to get a plumber. I would have thought they would have handled all of that and I was also to,d that they would split the cost of the reinstall and plumber.

I couldn't believe my ears. I took it even farther and contacted upper management. Almost a month went by and the mold smell continued to grow. They finally had the repair done and paid for a plumber.

But the damage has been done to the home and the constant smell of mold and mildew is pungent. Well here we are still a year plus later the problem never was resolved, they basically told me to go screw myself and now I. Stuck having to pursue legal council because they could do right by their customer. I live in a fairly nice neighborhood and other people were considering using them until my neighbors saw and heard what was going on.

Buyer beware. They are horrible at problem resolution, they are a mass producer and problems get shuffled under the rug and they do thing on their schedule not yours. Use home advisors and fund a private company. Close to the same pricing and the private company actually cares.

It is horrible having to live with this smell and potential health hazard and I have been told that this is serious and should bring this to legalities? Thoughts

1 comment
Berish
#1288693

The problem still remains unresolved a mistype in my former review

They shouldn't be able to get away with leaving a job in this condition and putting people in harms way.

Fifty Floor - GREAT

I had flooring put in my house this past weekend and was amazed at all that happened. The installers called ahead and were there when they said they would be, very polite, thorough, finished quickly (I was expecting it to take twice as long as it did) and did more than I expected with the trim. Very professional and I highly recommend them to anyone. If you have doubts about how the job will turn out, don't hesitate to use 50 Floor. It was a very pleasant outcome for me. My neighbor had flooring put down by SOMEONE ELSE and the outcome was NOT what I would want. I am very happy with 50 floors!
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004650 Review #1004650 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
All of the above!

Fifty Floor - Very Quick and Through

I was very happy with the installation of my new floors. The crew was very quick and through in installing the floors and removed and replaced and cleaned up everything perfectly. Lucretia Mitchell in Loganville Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1010996 Review #1010996 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality

Fifty Floor - FANTASTIC JOB

Charles Wood, Salesman brought many options of flooring and professional. Installation team did fantastic job. Would highly recommend. Five Stars. Kathy Gerhart in Bishop
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1010997 Review #1010997 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Good quality