This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor's reply to:

Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Dear Mr. Howison, We would like to once again apologize for your experience and for the inconvenience that was caused. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We value both your honest feedback and...
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ID
#1781756 Review #1781756 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Tags
  • Wood Flooring
  • Terrible Customer Relations
We hired 50 Floor because the free in-home estimate went so well. The man that came out was very kind, honest, and professional. We had 3 companies come out for estimates, one that gave an estimate much higher than 50 Floors, and one that gave an estimate quite a bit...
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ID
#1730113 Review #1730113 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Fifty Floor's reply to:

Fifty Floor - Disaster and Lies

Dear Valued Customer,

Thank you for your feedback on your experience with 50 Floor. We pride ourselves in maintaining the highest standards of service for our customers, and we wish to extend our sincerest apologies concerning this matter to you. I am currently working with your local 50 Floor office to address your matters, and the local market has made a few attempts to reach you to schedule a date for the completion of your floor installation. Please feel free to contact me directly to further assist you. I look forward to your call.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#1668353 Review #1668353 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Installers
Cons
  • Promises broken
  • Bad install
  • Install not complete
Reason of review
Poor customer service
Loss
$10302
Preferred solution
Deliver product or service ordered
Tags
  • Wood Flooring
  • Terrible Customer Relations

Started wood floor install in kitchen, laundry bathroom and hallways in Aug 2019 50 Floor in Grand Prairie, TX said it would take 3 days to complete. On second day, they told me they did not have enough product to finish Waiting almost 3 weeks for more wood flooring to come in.

When Installers came back out with more flooring, they said they still did not have enough flooring.

Three more weeks later they came back and and still did not have enough flooring to complete the job. 53 days later, job still not complete with no estimate

Fifty Floor's reply to:

Fifty Floor - Post installation issues

Dear Valued Customer,

Thank you for taking the time to leave us a review. We understand you are in communication with your local 50 Floor office to further address the matters with your floor described from your review. We pride ourselves in maintaining the highest quality standards for our customers, and your local 50 Floor office will work to understand the issues with your floor for a resolve. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1632817 Review #1632817 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Choices
  • Product choices
Cons
  • Poor installation
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution

The laminate flooring we had installed is buckling I assume from routine cleaning. The cheap quarter round is peeling and denigrating.

This laminate is supposed to be scratch resistant yet I see scratches that mysteriously lead up to the refrigerator. I can only assume the installers did this when moving it back into place. I'm not happy and believe it is your installers that did a lousy job.

The quarter round is cheap *** How about using solid wood instead of particle board. I will be contacting a local advertiser with my complaints.

Fifty Floor's reply to:

Fifty Floor - Have hole left in new flooring, Gabriel did a "repair" which didn't solve the problem, still ***

Dear Valued Customer,

Thank you for bringing this matter further to our attention. Firstly, we kindly offer our sincerest apologies for your floor issue taking a little longer than usual to be thoroughly repaired. We understand the installer did visit your home again and the floor repair is now indeed resolved to your satisfaction. 50 Floor takes customer’s feedback very seriously along with continuing to strive to improve in every area that requires taking care of the customer’s needs. We appreciate your patience and the opportunity to service your flooring needs.

Thank you for choosing 50 floor.

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1630532 Review #1630532 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Being given the run around once installation was finished
  • Customer service
Reason of review
Damaged or defective
Loss
$300
Preferred solution
A return call would be welcome.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Obviously, the installer cut the hole as he was installing the flooring.

Fifty Floor's reply to:

Fifty Floor - Excellent experience!

Dear Valued Customer,

Thank you for taking time to leave us a such great review and entrusting us with installing your new floor. We are pleased to learn that your experience was great with us. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1598817 Review #1598817 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing the new flooring. They were extremely respectful and considerate of our home. The flooring looks fabulous and we are very satisfied with they work they completed.

Also, the customer service individuals that we had to deal with were patient and polite with our concerns.

Fifty Floor's reply to:

Fifty Floor - Flooring purchased was not the same as product received

Dear Valued Customer,

Thank you for taking the time to leave us a review on your experience. We understand you have further communicated with your local 50 Floor office who scheduled a site-visit to your home to make sure you truly have the correct floor choice according to your flooring contract. We value your business and feedback of your flooring concerns. Thank you for choosing 50 Floor for your flooring needs.
ID
#1551726 Review #1551726 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

wanted new hardwood floors because I am selling my house. Brian came out, showed us the product, priced it out. Called later to inform me the hardwood I ordered was no longer in stock, but offered a wider plank to replace. While in process of ordering, he also informed us that it was so expensive due to taking up old hardwood and hauling it away. We asked if he could just lay flooring over the old to help with price. It was actually a savings of $500, which was ridiculous. When they came to install, I questioned the product and was told it was a sealed hardwood.

They had to come out 2 times to finish job and fix thresholds. I felt like it looked cheaper than product shown to me before signing paperwork.

My house went up for sale and when the buyers inspector sent his report, stated it was a laminated flooring with small layer of hardwood.

I called the customer service department at 50 Floors and asked them why I purchased hardwood but received a different product. Ron was very confrontational with me, kept saying he wasn’t trying to argue with me. Decided to have someone come out and look at product. The salesman was very rude and confrontational as well. Stayed it was an engineered hardwood flooring. When asked why it was not hardwood as marked on my bill of sale, he said it was the same thing.

After all is said and done, they basically pull a bait and switch on customers and then will not even give any kind of customer service to my concerns. To pay $8000 for a engineered hardwood is so not okay and then to be treated disrespectfully is not the customer service I expected.

This company does not need to rip people off to make them successful. It is a shame to charge premium price and receive inferior product.

Fifty Floor's reply to:

Fifty Floor - Not What I had expected - Not Happy at all

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your installation. We furthermore understand that you are in communication with your local 50 Floor office to make sure your floor matters are fully addressed. We have every desire to address your needs and provide the best solution available to resolve your matter(s) as soon as possible. We kindly thank you again for sharing your feedback and we look forward to bringing resolve to your matters. Thank you for choosing 50 Floor.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1550076 Review #1550076 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This was my first experience with this company. I was actually referred by another family, whom which I love their flooring that was done by this particular company.

The salesman was awesome. When the installers came to install my flooring in my kitchen and at my foyer - almost upon completion they BURNED my living room carpet!

I have been communicating with this company for almost a month to have it repaired and I keep getting excuses from them as to when they will repair what their installers done. Hopefully I want need to take this matter any further because they seem like a good private company.

Fifty Floor's reply to:

Fifty Floor - Not what was offered, poor installation

Dear Valued Customer,

Thank you for bringing this matter to our attention. We would like to extend our sincerest apologies concerning your flooring matters. Your local 50 Floor market will contact you soon to schedule an assessment to further address your concerns. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1524428 Review #1524428 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Came to my home
Cons
  • End result lomg term
Reason of review
poor quality flooring, transition issues
Loss
$2400
Preferred solution
Let the company propose a solution

While the floors look decent, the flooring (LVP) that was put in seemed thinner than what we ordered. That which we saw when they came to measure looked better quality than what was installed.

The moulding was left rough edged. Some of the transitions were cut a little short. Now months later, the edge of the carpet is slipping out. I was not pleased with the job that was done overall.

A few months after installation, there was these areas where the LVP would make noise when you walked on it. Several areas in the kitchen and hallway, seemed like they had space under them. They came out and of course, they said that it was due to expansion and contraction. It seems like they didn't do the leveling.

I don't have this every where but when you walk in some spots, the LVP dips down. I am not happy with the floor, finer points and the after installation issues.

Fifty Floor Products and Services Reviews

Fifty Floor's reply to:

Fifty Floor - Installers are either late or no shows

Dear Valued Customer,

Thank you for taking time to leave us a review on your experience with 50 Floor. Firstly, we’d like to offer our sincerest our apologies for any inconveniences we may have caused during the installation process for your floors. We understand that you have now communicated with your local 50 Floor office to further address your concerns and your matters are now addressed. Thank you for giving 50 Floor the opportunity to take care of your flooring needs. It was a our sincere pleasure to serve you.
ID
#1513776 Review #1513776 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

After waiting two weeks to even get an install date, we had to wait another week for an install date. (3 weeks after placing our order) That appointment got cancelled because the truck broke down, the next install date was 5 days later, they were supposed to arrive around 1, then 3, they finally showed up at 5.

Installer did not have tack strips. He installed the carpet, less the 2 tack strip spots and said he would be back the NEXT day. Then he called Thursday and said he would be here Saturday between 8 and 8:30 ...

it's 9:30 and he's still not here and not answering his phone. Not a happy customer.