This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Fifty Floor's reply to:

Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Fifty Floor - Never ever again
Dear Mr. Howison, We would like to once again apologize for your experience and for the inconvenience that was caused. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We value both your honest feedback and...
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ID
#1781756 Review #1781756 is a subjective opinion of poster.
Location
Saint Marys, North Carolina
Service
Fifty Floor Flooring Installation
We hired 50 Floor because the free in-home estimate went so well. The man that came out was very kind, honest, and professional. We had 3 companies come out for estimates, one that gave an estimate much higher than 50 Floors, and one that gave an estimate quite a bit...
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1 comment
Anonymous
#1833451

I had to turn away the Carpet when it arrived it was not the grade I saw by the sample I picked out. The Men who arrived had a Van that leaked oil on driveway.

I chose to send the Men and the carpet away. My home is in shambles because we moved everything to prepare for the installation.

I called 50 floor and spoke to a customer service person who will have someone call me in am.This best be handled with my deposit being refunded.To add to this I called the salesman BART with questions weeks before the installation, he never returned my call. I will let everyone know how this turns out with %) FLOOR

ID
#1730113 Review #1730113 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Fifty Floor's reply to:

Fifty Floor - Disaster and Lies

Dear Valued Customer,

Thank you for your feedback on your experience with 50 Floor. We pride ourselves in maintaining the highest standards of service for our customers, and we wish to extend our sincerest apologies concerning this matter to you. I am currently working with your local 50 Floor office to address your matters, and the local market has made a few attempts to reach you to schedule a date for the completion of your floor installation. Please feel free to contact me directly to further assist you. I look forward to your call.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#1668353 Review #1668353 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Installers
Cons
  • Three times did not have enough flooring to complete the job
  • Bad install
  • Install not complete
Reason of review
Poor customer service
Loss
$10302
Preferred solution
Deliver product or service ordered

Started wood floor install in kitchen, laundry bathroom and hallways in Aug 2019 50 Floor in Grand Prairie, TX said it would take 3 days to complete. On second day, they told me they did not have enough product to finish Waiting almost 3 weeks for more wood flooring to come in.

When Installers came back out with more flooring, they said they still did not have enough flooring.

Three more weeks later they came back and and still did not have enough flooring to complete the job. 53 days later, job still not complete with no estimate

Fifty Floor's reply to:

Fifty Floor - Post installation issues

Dear Valued Customer,

Thank you for taking the time to leave us a review. We understand you are in communication with your local 50 Floor office to further address the matters with your floor described from your review. We pride ourselves in maintaining the highest quality standards for our customers, and your local 50 Floor office will work to understand the issues with your floor for a resolve. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1632817 Review #1632817 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Product choices
  • Choices
Cons
  • Poor installation
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution

The laminate flooring we had installed is buckling I assume from routine cleaning. The cheap quarter round is peeling and denigrating.

This laminate is supposed to be scratch resistant yet I see scratches that mysteriously lead up to the refrigerator. I can only assume the installers did this when moving it back into place. I'm not happy and believe it is your installers that did a lousy job.

The quarter round is cheap *** How about using solid wood instead of particle board. I will be contacting a local advertiser with my complaints.

Fifty Floor's reply to:

Fifty Floor - Have hole left in new flooring, Gabriel did a "repair" which didn't solve the problem, still ***

Dear Valued Customer,

Thank you for bringing this matter further to our attention. Firstly, we kindly offer our sincerest apologies for your floor issue taking a little longer than usual to be thoroughly repaired. We understand the installer did visit your home again and the floor repair is now indeed resolved to your satisfaction. 50 Floor takes customer’s feedback very seriously along with continuing to strive to improve in every area that requires taking care of the customer’s needs. We appreciate your patience and the opportunity to service your flooring needs.

Thank you for choosing 50 floor.

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1630532 Review #1630532 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Cons
  • Being given the run around once installation was finished
  • Customer service
Reason of review
Damaged or defective
Loss
$300
Preferred solution
A return call would be welcome.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Obviously, the installer cut the hole as he was installing the flooring.

Fifty Floor's reply to:

Fifty Floor - Excellent experience!

Dear Valued Customer,

Thank you for taking time to leave us a such great review and entrusting us with installing your new floor. We are pleased to learn that your experience was great with us. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1598817 Review #1598817 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing the new flooring. They were extremely respectful and considerate of our home. The flooring looks fabulous and we are very satisfied with they work they completed.

Also, the customer service individuals that we had to deal with were patient and polite with our concerns.

Fifty Floor's reply to:

Fifty Floor - Flooring purchased was not the same as product received

Dear Valued Customer,

Thank you for taking the time to leave us a review on your experience. We understand you have further communicated with your local 50 Floor office who scheduled a site-visit to your home to make sure you truly have the correct floor choice according to your flooring contract. We value your business and feedback of your flooring concerns. Thank you for choosing 50 Floor for your flooring needs.
ID
#1551726 Review #1551726 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

wanted new hardwood floors because I am selling my house. Brian came out, showed us the product, priced it out. Called later to inform me the hardwood I ordered was no longer in stock, but offered a wider plank to replace. While in process of ordering, he also informed us that it was so expensive due to taking up old hardwood and hauling it away. We asked if he could just lay flooring over the old to help with price. It was actually a savings of $500, which was ridiculous. When they came to install, I questioned the product and was told it was a sealed hardwood.

They had to come out 2 times to finish job and fix thresholds. I felt like it looked cheaper than product shown to me before signing paperwork.

My house went up for sale and when the buyers inspector sent his report, stated it was a laminated flooring with small layer of hardwood.

I called the customer service department at 50 Floors and asked them why I purchased hardwood but received a different product. Ron was very confrontational with me, kept saying he wasn’t trying to argue with me. Decided to have someone come out and look at product. The salesman was very rude and confrontational as well. Stayed it was an engineered hardwood flooring. When asked why it was not hardwood as marked on my bill of sale, he said it was the same thing.

After all is said and done, they basically pull a bait and switch on customers and then will not even give any kind of customer service to my concerns. To pay $8000 for a engineered hardwood is so not okay and then to be treated disrespectfully is not the customer service I expected.

This company does not need to rip people off to make them successful. It is a shame to charge premium price and receive inferior product.

Fifty Floor's reply to:

Fifty Floor - Not What I had expected - Not Happy at all

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your installation. We furthermore understand that you are in communication with your local 50 Floor office to make sure your floor matters are fully addressed. We have every desire to address your needs and provide the best solution available to resolve your matter(s) as soon as possible. We kindly thank you again for sharing your feedback and we look forward to bringing resolve to your matters. Thank you for choosing 50 Floor.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1550076 Review #1550076 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This was my first experience with this company. I was actually referred by another family, whom which I love their flooring that was done by this particular company.

The salesman was awesome. When the installers came to install my flooring in my kitchen and at my foyer - almost upon completion they BURNED my living room carpet!

I have been communicating with this company for almost a month to have it repaired and I keep getting excuses from them as to when they will repair what their installers done. Hopefully I want need to take this matter any further because they seem like a good private company.

Fifty Floor's reply to:

Fifty Floor - Not what was offered, poor installation

Dear Valued Customer,

Thank you for bringing this matter to our attention. We would like to extend our sincerest apologies concerning your flooring matters. Your local 50 Floor market will contact you soon to schedule an assessment to further address your concerns. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1524428 Review #1524428 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Pros
  • Came to my home
Cons
  • End result lomg term
Reason of review
poor quality flooring, transition issues
Loss
$2400
Preferred solution
Let the company propose a solution

While the floors look decent, the flooring (LVP) that was put in seemed thinner than what we ordered. That which we saw when they came to measure looked better quality than what was installed.

The moulding was left rough edged. Some of the transitions were cut a little short. Now months later, the edge of the carpet is slipping out. I was not pleased with the job that was done overall.

A few months after installation, there was these areas where the LVP would make noise when you walked on it. Several areas in the kitchen and hallway, seemed like they had space under them. They came out and of course, they said that it was due to expansion and contraction. It seems like they didn't do the leveling.

I don't have this every where but when you walk in some spots, the LVP dips down. I am not happy with the floor, finer points and the after installation issues.

Fifty Floor Products and Services Reviews

Product or Service Reviews
Installation  1.9 33
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3
Carpet Installation  2.9 16
Fifty Floor's reply to:

Fifty Floor - Installers are either late or no shows

Dear Valued Customer,

Thank you for taking time to leave us a review on your experience with 50 Floor. Firstly, we’d like to offer our sincerest our apologies for any inconveniences we may have caused during the installation process for your floors. We understand that you have now communicated with your local 50 Floor office to further address your concerns and your matters are now addressed. Thank you for giving 50 Floor the opportunity to take care of your flooring needs. It was a our sincere pleasure to serve you.
ID
#1513776 Review #1513776 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

After waiting two weeks to even get an install date, we had to wait another week for an install date. (3 weeks after placing our order) That appointment got cancelled because the truck broke down, the next install date was 5 days later, they were supposed to arrive around 1, then 3, they finally showed up at 5.

Installer did not have tack strips. He installed the carpet, less the 2 tack strip spots and said he would be back the NEXT day. Then he called Thursday and said he would be here Saturday between 8 and 8:30 ...

it's 9:30 and he's still not here and not answering his phone. Not a happy customer.

Fifty Floor - I love 50 Floor

This was the second room we had 50 Floor install Hardwood in and I love it. Alex and his co worker were so amazing and so professional. The work was done quickly and it looks perfect. I will definitely have 50 floor install flooring for me again.
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1501796 Review #1501796 is a subjective opinion of poster.
Location
Kingman, Arizona
Service
Fifty Floor Flooring Installation
Reason of review
Good quality
Dear Valued Customer, It has come to our attention that you have chosen not to purchase flooring from 50 Floor. While we understand this may not be the best time, please keep in mind that we will gladly hold your order for 60 days as first advised to you from the...
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ID
#1456043 Review #1456043 is a subjective opinion of poster.
Location
Fuquay Varina, North Carolina
Service
Fifty Floor Flooring Installation
Dear Valued Customer, Thank you for taking the time to share your experience. Firstly, we wish to offer our sincerest apologies to you for your negative experience. We understand that you are now in communication with your local market to work toward addressing your...
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ID
#1416772 Review #1416772 is a subjective opinion of poster.
Location
Vestal, New York
Service
Fifty Floor Flooring Installation
Fifty Floor's reply to:

Fifty Floor - Crummy customer service

Dear Valued Customer,

Thank you for providing feedback on your experience. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this matter further with you. Your local market has attempted to call to further address your concerns. We look forward to communicating with you to address your listed concerns.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1410710 Review #1410710 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality

Had 3 bathrooms done in sheet vinyl and 2 rooms plus corridors in laminate wood with natural trim to match everything else in the house. There has not been any attempt at resolving the flaws with the install to date and it has been 5 months now.

These are what I would call hit and run . I had to deal with installers that could not speak English and had to use an interpreter app to talk with them . After having a little time to get a thorough look at everything there are several unacceptable items that need repaired but I goes on DEAF EARS as they say , we signed saying everything was ok . All that was signed for was the fact that someone did install a product but no one can say it is ok as they did not get done with these installs till late night and we stayed outside out of the way almost entire time so as to not limit their working areas.

These people need to be put out of business if their customer service is non existent and you only get what they want to give you forquality. The sheet vinyl in 1 bathroom was not prepped correctly and vinyl was installed with spry loc adhesive spray and the 1/4” underpayment was not run wall to wall or feathered at edges. The installer said he was doing what he was told to do . The edges of sheet vinyl are caulked and the floor makes a noise when you walk it.

I have called several times and no one answers at the local office , so I called the main office here in Ga.

and had a service order written and was told since we signed a paper there was nothing more that could be done for us . This is very poor service if any !

Fifty Floor's reply to:

Fifty Floor - The worst floor company in Georgia

Dear Valued Customer,

Thank you for providing feedback on your experience. While we are not happy to learn of your dissatisfaction regarding your flooring concerns, we understand that you are in communication with your local market to address these concerns. Thank you again for providing your valuable feedback and giving us to opportunity to address these matters for you.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1398851 Review #1398851 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

On sep 28 2017 they install my wood floor and since then we are having floor elevation ,crack ,lump and egging all over we call then oct 2017, nov2017 december 2017 we have a respond and they send a person out on jan2018 and on feb or march a field manager came and gave us difference sceneries those sceneries include intallation,and to wait few month to see it will change the condition of the floor ,we told him that 5 months had pass and the floor looks the same but we will wait . Then on may 2018 the manager send an agent to check on the floor the floor was the same but now they assement was humnity in the house the funny thing is that agent came we his mind set because he came before with the manager and they agree that difference sceneries and use our old floor of 24 year as an example on may but when we use the way our old floor was install that did not have no egging ,crack and lump and they told us that our floor was to old to compare but now they are using it in there report .what we donot undestand are the floor having like this since installation .

We want some one to explain to us if huminities will work in a floor day after of installation.

Also our experience with the personal of this companies was very unprofessional they did send us any communication or we call them they will hand out the phone (field manager) and did not return the call we felt discrimanate and rush off .also the lie in the report that they send to my credit card ,they only want my money .we call sale person he doesnot work with them no more .and the people the install my floor have complain again their installations in other house.again we are not not recomending this company 50 floor to any one please if anyone had the same experience. : Bla-bla