Fifty Floor's reply to:

Fifty Floor - Horrible Customer Service

Dear Valued Customer,

Thank you for taking the time to leave us a review. Firstly, we sincerely apologize for this matter occurring. We however, do not provide itemized invoices to customers. A customer would receive an estimate from their sales representative, which would normally be given the same day to the customer or possibly the next day. We furthermore sincerely apologize that you did not receive a business card from your sales representative. We are constantly improving our services in every area with the customer in mind. Thank you for bringing this matter to our attention, which we will use as a coaching tool for improvement.
ID
#1573506 Review #1573506 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation Estimate
Cons
  • Customer service
Reason of review
Poor customer service

A woman came to do our estimate on 5/23/2019. It is over 5 weeks later and only just received the estimate today.

The estimate says almost nothing. It's simply a price. No explanation or breakdown of costs and materials.

I finally received this quote after calling FOUR times over the last three weeks. I spoke to the corporate office and the regional office.

Each time I was met with irritation and people unwilling to help. I was told "there's nothing I can do unless you call the sales person". Well the salesperson never gave me a card.

She said she "didn't have one on her" at the time of her visit.

I am beyond irritated and will NEVER recommend 50 flooring to anyone. As a matter of fact I will do the complete opposite and let people know how poor the customer service is.

Fifty Floor's reply to:

Dear Valued Customer, Thank you for taking the time to communicate to us concerns regarding your installation process. We have every desire to address your concerns and provide the best solution available to bring a resolve. I look forward to speaking with you...
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ID
#1487863 Review #1487863 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Service
Fifty Floor Flooring Installation Estimate
Fifty Floor's reply to:

Fifty Floor - Complete waist of there time and mine

Dear Valued Customer,

Thank you for your review. 50 Floor only provides all-inclusive pricing to customers for flooring estimates. We apologize for any inconveniences that may have been caused during the visitation time for your flooring appointment. Please feel free to give me a call directly should you have any further comments or concerns as a voicemail was left for you to communicate on this matter.
ID
#1082897 Review #1082897 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation Estimate
Reason of review
Poor customer service

All the way from ft worth to granbury to give a estimate on floors. Never received a square footage no a itamized cost list.

Acually talked himself right out of a huge insurance payoff and a job. Next please.

Fifty Floor Products and Services Reviews