We live in Dallas. We have just had 50 Floor re carpet five large rooms and they could not have been better. Our sales person, Kathy Hammons called ahead to find out what were requiring and brought appropriate samples to the house (wearing a mask). She measured all the...
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ID
#2015485 Review #2015485 is a subjective opinion of poster.
Location
Georgetown, Texas
Service
Fifty Floor Installation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Dear Valued Customer, We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that...
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ID
#1841538 Review #1841538 is a subjective opinion of poster.
Service
Fifty Floor Installation

Fifty Floor - Fast and Professional

Very fast and professional installation. Can't wait to use them again. Cessna Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1231983 Review #1231983 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good customer service

Fifty Floor - Very Professional

Both Kathy H. and the installation crew were very professional. The job was done quicker than expected and the crew helped us move all of our furniture. I would recommend 50 Floor to anyone. Birdie Martin Marketing, LLC Dallas
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232022 Review #1232022 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good quality

Fifty Floor - Installation Completed In No Time

It was a great experience and it was a great price. I have a beautiful home. Tamara Conway Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1152912 Review #1152912 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Fair pricing

Fifty Floor - Seamless Process

My review is a little past-due. However, everything about this company was top notch. From start to finish the process was seamless. We had five rooms and a hallway done and we were happy with the product and installation. I highly recommend 50 Floor. B Fitzwater Georgia
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1231990 Review #1231990 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good customer service

Fifty Floor - Very Professional

Service was good all the way from the sale to the install , communication was excellent . the installers were very professional . they were way more professional than empire today !! K Siwicki Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1232007 Review #1232007 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good customer service

Fifty Floor - Great Company

In and out in one day. Had my kitchen, foyer and two baths done. No complaints! I’m happy with the outcome. Shannon R. North Carolina
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1157102 Review #1157102 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good quality
Fifty Floor's reply to:

Fifty Floor - Late Service

Dear Valued Customer,

Thank you for submitting a review on your experience with 50 Floor. We provide to all customers an expectation of a two hour window to begin installation. However, when scheduling flooring installations, unforeseen circumstances may affect our normal daily operations. Please accept our apologies for this occurrence. Thank you again for choosing 50 Floor to complete your flooring project. Should you have any questions or concerns, you are welcome to give me a call directly.
ID
#940147 Review #940147 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service

We scheduled an installation for 8:00-10:00 morning window. The schedular stated that was the earliest to book a time.

On the day of installation, we were contacted that due to rain/traffic it would be closer to 9:30-10:30 window frame for the installers to show up. By 12:00 we called 50 Floors to find out what was going on. They replied that the installer would call us back. Jose called and said he would be here at 1:00 when he finishes his other job.

So our 8:00 first job of the day start window has been pushed off to 1:00 at the soonest due to another job.

Fifty Floor Products and Services Reviews

Product or Service Reviews
Flooring Installation  1.8 92
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3
Carpet Installation  2.9 16
Fifty Floor's reply to:

Fifty Floor - Consider Using a Different Company

50 Floor appreciates Mr. and Mrs. Maurer for contracting us to complete the install of their new floors and thank them for submitting a review. 50 Floor sincerely regrets any issues had occurred at any time during the process of fulfilling the contract. The details of the review is uncharacteristic of 50 Floor and any of the vendors we use to supply products. 50 Floor requests 7-10 business days to completely process information which caused the delay. We greatly apologize for the delay in providing complete satisfaction for Mr. and Mrs. Maurer. We are continually working to complete the request in order to take care of the customer. If there should be additional questions, comments, or concerns, I welcome you to contact me directly.

Kind regards,
Angel Mobley|Customer Service Department
50 Floor
678-961-2266(Direct)
ID
#819001 Review #819001 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service
Fifty Floor - Consider Using a Different Company

My wife and I wanted to have the carpets in our home replaced and the tile/laminate replaced with hardwood. The total bill came to $22k.

After deciding to go with 50 Floor out of the Raleigh/Durham, NC area, I wish my wife and I would have looked elsewhere. Not once, but twice, the wood we chose (Mullican, 3/4" planks) ended up being of such poor quality, that it simply COULD NOT be installed without mangling it and stapling/nailing it to the ground with multiple nails/staples inside the board, not at the tongue and groove.

To their credit, the General Manager did come out to our house to look at the situation both times, and even called in one of the reps from the flooring manufacturer itself to look at the sub-par product, from which (surprisingly) he "could not determine what was wrong." Suffice to say, the first batch of wood was cupped (bowed in towards the center) so hard, it looked like wooden wave-tops across my living room, and walking on it in bare feet actually caused pain. The next batch the wood slid smoothly between the tongue and groove (there should be some friction to ensure the boards stay together) and creaked hard.

When I approached the general manager to inquire how he wanted to go about and try to keep my business, after failing to provide a product of merit, while my family and I had been living on our sub-flooring for almost 3 weeks, they offered a paltry discount to our $22k investment in their company.

The lack of respect and good business practices is indicative of greater issues that likely exist in their organization.

Other issues:

1. Terrible customer service at their operations center.

2. When the second batch of wood went awry, they wanted to jump in and start the carpet installation, so they could justify that expense, even though they said it was their company model to do the hardwood first, then the carpet and then the transitions.

3. In the removal of my old carpet and tiles, the crew severely damaged our baseboards all over the house. I had to get an independent contractor to quote me for the damage to prime and replace them all, 14 in total. (See pictures below) We sent them a formal termination of agreement letter and requested remuneration for the damage done to our home by their employees, worth $400. To date, they have only refunded our initial 50%/half-down payment.

Look elsewhere, and price check. We found a better deal with better products and a better experience. The fact that they come to you is nice, but it is not worth the hassle.

Fifty Floor's reply to:

Fifty Floor - Carpet installation

Mr. Dellapenta,

Thank you for choosing to contract with 50 Floor for your floor installation. 50 Floor each year installs thousands of successful floor installations along with performing all work in a professional manner and in keeping with industry standards. What you have experienced regarding your floor installation usually does not occur. 50 Floor truly values you as our customer and will move forward to address your floor matters.

Thank You.
ID
#815509 Review #815509 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Installation
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Let the company propose a solution

I am located in Ocala Fl.the salesman lied about carpeting telling me there would be no seams in my installation , doing 2 bedrooms , but I ended up with 3 . they installed the carpet like a puzzle , putting seams at 3 feet from wall then another 8 feet from that and another at the closet.

it 's like they were trying to use *** little carpet as humanly possible . was not what i payed for . they send a repair person out but what could he do ?

I wouldn t waste the money with this company . there are to many good company's out there to waste your time and money on 50 floors

Fifty Floor's reply to:

Fifty Floor - Deceitful advertising

50 Floor is very excited you are interested in purchasing new flooring and have considered having us to complete your installation. I apologize for any misunderstanding that has occurred during your meeting with our flooring specialist. 50 Floor is in the business of providing a quality product at great prices with excellent customer service. The encounter you have outlined in the review is not consistent with the experience of the thousands of customers we have been able to successfully install. I welcome you to contact the corporate office so 50 Floor may work toward resolving the skepticism you have detailed.

Thank You,
Queenie Riddick|Customer Service Department|50 Floor|1-877-503-5667
ID
#777605 Review #777605 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
False advertising and inflated pricing

i had a sales rep for 50 Floor out to my home today. They base their prices on an algorithm and not a per sq ft pricing.

Their price was 262.5% more than the local flooring stores for just the material since they advertise there is no installation charge. What?? When questioned the salesman called his boss who lowered the price $10,000.00 without any hesitation to lock in the deal. I asked the salesman to leave and he told me that most people he deals with are not educated enough to realize they are being suckered into a lie.

What is the deal??? Run as fast as you can from this fraudulent company.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from Lithonia, Georgia

50 Floor is very grateful you have contacted us to assist with your desire for new flooring. It is out of character for our company to fail to be present at scheduled appointment times as well as scheduled installations. 50 Floor has several departments to assist all of our customers and even potential customers in any manner necessary. I am motivated to provide the highest quality of service to ensure satisfaction but, unfortunately I would require identifiable information in order to review the specifics of the account to do so effectively. I would like to request the opportunity to discuss with you the details of your review. Please feel free to contact a customer service manager directly at 678-961-2264.
ID
#769884 Review #769884 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service

Run away from this company!! They give you a good price and never show up and if they are talking they are lying!!'nn

Fifty Floor's reply to:

Fifty Floor - Hindsight is 20/20 or $3000

Thank you for submitting your review. We appreciate you choosing 50 Floor to complete your floor installation. I do understand that you have many concerns about your laminate floor installation. I would like the opportunity to speak with you to discuss your floor concerns further along with scheduling quality assurance to visit to assess your flooring. I encourage you to provide your best contact number to be contacted or please call directly to speak with Angel Mobley in customer service.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#766764 Review #766764 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Unsatisfied
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
floors replaced

Had laminate flooring installed in 11/13 in my living room - sometime in 2014 noticed it had started to buckle (in an area that was covered by furniture). Went back and forth trying to get someone out to look at it (not their fault I have been very sick).

Kept seeing more places buckling around the room. Found out the person I was emailing with has left the company, new person informs me today that after ONLY looking at the pictures I had emailed to them, that it's a moisture problem. Of course it's not covered by any warranty but for $2934 they would be oh so glad to replace the entire floor! How do you keep moisture off of a floor??

Am I not supposed to mop my floor? Swiffer it? Am I not allowed to drink in my own living room in case I spill some 'moisture' on the floor? This flooring is sub par and defective.

I wish I had read the reviews prior to going with 50 floors. Never again!

Fifty Floor - Incredible Job

Bryan, Mandy, and Josh did an incrediable job taking up our old carpet and flooring and replacing it (in one day). Bridgett and Sampson, Nashville
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Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#777767 Review #777767 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good quality