Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review

Thank you for choosing 50 Floor to complete your flooring project. We deeply regret the misunderstanding with your finance account through Wells Fargo. Your Wells Fargo flooring solutions card was processed with a hold until completion of the contracted installation. The hold has since been removed, although Wells Fargo requires 48-72 hours to complete the process. In regards to the deposit amount charged to your credit card, 50 Floor has reversed this charge as well. The charge was initially processed so we may move forward to order the contracted products. Most banks require at least 48-72 hours to reverse any charges that have been made, so please allow them the opportunity to place these funds back to your account. We wish you well with completing your flooring projects. Please feel free to contact me with any questions, concerns or even if you consider potential flooring projects through 50 Floor.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#752714 Review #752714 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Problems with payment

Floooring company put hold on my Wells Fargo account after I cancelled. Over 6k held preventing me from working with another company also debited my bank account over $200

This is the most unethical compamy I have ever dealt with they dont have merchandise but charged my account after I advisee them I did not want there services.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Dallas, Texas

Thank you for your review. We appreciate you considering 50 Floor for your flooring project. Please feel free to give me a call directly to schedule a sales representative to visit your home.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#704166 Review #704166 is a subjective opinion of poster.
Service
Fifty Floor Installation

I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY

2 comments
Anonymous
#1059695

Thanks but no thanks!

Anonymous
#1046879

Thank you for all of your posted reviews. After viewing many television commercials in my market, I was about to contact this company to request an estimate for a large hardwood flooring installation.

However, after reading all the accounts of unsatisfied customers, I will search for another company with whom to conduct my business.

View more comments (1)
Fifty Floor's reply to:

Fifty Floor - 50 Floor Travesty of a company.

Thank you for contracting with 50 Floor for your flooring installation. Our records indicate that we have scheduled a few managers to visit your home to assess your floor concerns. 50 Floor has also provided to you a few options to move forward in addressing your floor concerns. You are welcome to give me a call directly to speak on you floor concerns further, should you wish to move forward with the options provided to you. We appreciate your business and thank you for choosing 50 Floor.

Thank You
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#688577 Review #688577 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Installation
  • No calls back
  • Claims workers are employees
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Fifty Floor - 50 Floor Travesty of a company.
Fifty Floor - 50 Floor Travesty of a company.

It took two crews to do a 100 square foot floor that I would have been ashamed of if I had done it myself. 5oFloor sent a crew they were "trying out on the customer," who tore my woodwork off the walls with crowbar, leaving holes in the walls, and breaking the boards.

They claimed to have been shorted the backer boards, so they poured thin set on the plywood and laid tile without spacers. 12 1/2 hours later, 5 tiles and globs of dry thin set were on the floor. Shawn Harris ignored my calls and texts for that long. Admin came out to see the job, replaced the crew, and promised that the floor would be level, the toilet replaced, and appliances put back.

In the end, the floor is uneven, a tile rocks, and the crew left without replacing toilet and appliances. I was offered to pay $60 for the job, and charged the finance company full price. After I complained to BBB, they said that I would get a call from the new manager, who did not call.

The manager called after a month, and came a half hour late for our appointment. The company now claims that it has been too long to fix the problem.

Fifty Floor's reply to:

Fifty Floor - Lied on my customers, and refuse to pay installer

Thank you for taking the time to post a review on 50 Floor. We value you as an installer and thank you for your partnership with our company. We also understand that these concerns you have mentioned were addressed through the market where you performed the floor installations. Again, please accept our gratitude for your services.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#682826 Review #682826 is a subjective opinion of poster.
Service
Fifty Floor Installation
Cons
  • Because they wont pay me but i will get my money
Reason of review
because they won't pay for my services,crooks
Loss
$1100
Preferred solution
Let the company propose a solution

50 Floors sent me to do a tile job. Never told me I had to rip up whole floor.

The customer had been put off for months. She was so aggravated with these people. I done her tile installation she was so happy with the install. Then I went to a second job she loved the way I installed her tile.

I had wait another week for pay so I said ok. Pay day comes they lie on both customers saying they wasn't happy with job. So they refuse to pay me. If you did bad why would they keep sending you on jobs.

Owner even came out saying I did good on floors. So they give bad customer service and do't pay their installers.

Don't use 50 floors they crooks. So my family and I suffer do not work for 50 floors.

Fifty Floor's reply to:

Fifty Floor - 3 weeks and the carpet is unraveling...

50 Floor would like to thank you for contracting us to complete your floor installation. It appears your floor installation concerns have been addressed. If you should have any further concerns, please give me a call directly to address the concerns.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#681149 Review #681149 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution

Had laminates installed in kitchen and one bedroom. Had carpet installed on stairs.

Had wanted hardwood on stairs but sales person convinced me to go with industrial grade carpet instead. Carpet is unraveling and has hole in it already. And as luck would have it, the warranty doesn't cover stairs. Information like that would have been useful before the sale.

This carpet is in a household of TWO people - not in a high traffic area. Since it isn't covered by warranty, they want to charge me for them to come look at it. Plus the cost of materials and repair (they did not leave any extra carpet behind either).

Three weeks old and all of this! You have got to be kidding.

1 comment
Anonymous
#1072890

Not possible for any carpet to wear through in three weeks. This person is not telling the truth.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Lebanon, Tennessee

50 Floor is very happy you have decided to contract us to complete your installation. We are not known for the experience you have detailed and I thank you for bringing your concerns to our attention. I would like to further investigate your account so I may assist you, however I require additional information to identify your specific install as we service several hundreds of customers in your area alone. Please provide me your best contact information or feel free to contact 50 Floor so we may aid you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266 (Direct)
ID
#671523 Review #671523 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Bad quality

The installers DO NOT WORK FOR 50 FLOOR!! They are subcontractors! Which means, they'll get to you, when they get to you.

They use subpar materials and 2nd run materials.

Not to mention, they create issues so they can jack up the price.

DO NOT USE 50 FLOOR!!!

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Chicago, Illinois

50 Floor values you as a customer and wish to thank you for choosing to contract with our company to complete your floor installation. I would appreciate the opportunity to speak with you regarding the floor concerns you have mentioned that requires a resolution. Please feel free to contact me directly along with providing identifiable information to access your account information. Thank you again for choosing 50 Floor.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266 (Direct)
ID
#664243 Review #664243 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Bad quality

50 Floor did a horrific job on my elderly mothers floors. The trim does not match, they destroyed all of the air vents, the patio furniture, the corner rounds are jacked up and uneven.

The men working for them are amateurs. They refuse to make right all their mistakes. They estimated this as a two day job and it has been three MONTHS. As a consumer I would say beware!

They have clearly taken advantage of my elderly mother. I would hate to see this kind of poor business practice on anyone else. We will notify the proper authorities in hopes it will help someone can choose wiser. When you work hard for your money it disgust me that there are companies out there who take advantage of consumers in their greediness to make profit at all cost.

The customer service in resolving this matter has been nothing short of a nightmare. Do the right thing 50 Floor so you can sleep at night!

Stop taking advantage of hard working Americans. The local news stations should be notiffied and the BBB.

Fifty Floor - Thank You 50 Floor

Everything went smoothly, on schedule and as planned with a couple of minor changes recommended by the installation. Lura Ozment Georgia
View full review
Testimonial

Fifty Floor is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1163942 Review #1163942 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Good quality
50 Floor greatly appreciates you taking the time to post a review. We complete thousands of installs across the nation and deeply regret your apprehension with even receiving a free no obligation quote. We offer a happy customers list and I would recommend you take the...
View full review
ID
#620327 Review #620327 is a subjective opinion of poster.
Location
Sharpsburg, Georgia
Service
Fifty Floor Installation
Fifty Floor's reply to:

Fifty Floor - Horrible customer service

Thank you for choosing 50 Floor to complete your flooring project. We provide to our customers an expectation of a two hour window to begin installation. However, when scheduling flooring installations, unforeseen circumstances may affect our normal daily operations. Please accept our apology for this occurrence. Thank you again for choosing 50 Floor to complete your flooring project. We truly appreciate your business and please feel free to call should you have any questions and or concerns regarding your floor installation.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#615757 Review #615757 is a subjective opinion of poster.
Service
Fifty Floor Installation
Pros
  • Product choice
Reason of review
Poor customer service
Preferred solution
Price reduction

I signed a contract with 50 Floors Dallas branch. Installers were due to be here between 8-11 am, during my kids spring break.

At 11:30, I called the company as no one had showed up. Customer Service told me they were running a little late and would be here about 12:30. At 1 pm, I called customer service, again as they had not showed up. Customer service could not give me a time frame.

At 4 pm, the installers finally showed up. Installers did a good job on the living room, however, on the stairs, they did not fold carpet over each lip on the stairs, rather just bypassed it all together. Management made no effort to compensate me for my time or complaints. Also, the amount of carpet that was left over was enough to carpet another large room.

Why did they order so much more than was needed.

I kept all the extra carpet, but, no doubt, I didn't need to pay for all that extra carpet. I would not recommend this company to my worst enemy.

Fifty Floor's reply to:

Fifty Floor - Floor Buckling

50 Floor would like to thank you for contracting us to complete the laminate installation throughout your home as well as for the review. We offer numerous products from several creditable companies for our many contracted installations. It is deeply regretful you have experienced any issue with the product you have selected for installation. Moving forward I would like to be of assistance to rectify your concerns. I would like to review the installer’s diagnosis of the cause and how to correct the issue you have outlined. I would require additional information from you to identify the specifics of your install. As time permits I request you contact us so we may investigate in order to assist you. I look forward to speaking with you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#613430 Review #613430 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution

Floor was installed less than a year ago. We paid about $10,000 for laminate flooring throughout the house.

Buckling in the middle of the livingroom. NEVER USE THIS COMPANY! I only wish I had read the reviews before using them. The guys that came out pointed out MANY areas of buckling that I didn't notice myself.

My daughter is looking at flooring...thank goodness I can recommend someone else.

Also, my rental looks better than my primary, thank goodness I didn't use 50 floor for that property. I suspect it is subpar material that is creating the issue that I'm having.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from Woodstock, Georgia

Thank you for choosing to contract with our company to complete your floor installation. Please give me a call directly to address the floor concerns you have. I would love the opportunity to assist you further, but I am in need of some additional information to access your account in regards to your floor matters.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#607217 Review #607217 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Bad quality
Fifty Floor - 50 Floor - Installation Review from Woodstock, Georgia

Places like this are popping up all over the upstairs where laminate was installed. 50 over the phone, says looks like water damage , NOT.

No wear and tear in bedrooms in 8 months. They wanted to charge me 75 dollars to come and see it in person. They used sub quality materials.

Installation was great and the solid hardwood is great. But they don't stand by their product.

1 comment
Anonymous
#963668

I would NEVER use this company again. We have places popping up and they told us also that it's water damage and site related...NO WAY. We spent about $10,000 for our floors and they want $350 to fix it...NO THANKS...I will just tell everyone I know that wants flooring not to use them.

Fifty Floor's reply to:

Fifty Floor - Bad job

Thank you for choosing 50 Floor to complete your floor installation. It appears 50 Floor have addressed the floor concerns you did have. Please give me a call directly if you should need further assistance to take care any additional floor concerns. Thank you again for choosing 50 Floor for your flooring project.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#604431 Review #604431 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Price reduction

waiting on #3 to come out to fix bad job don't use this company thy don't stand behind their work 'I have nails popping out from the wood floor that thy installed and thy have been out 3 times to fix it now it need to be painted and thy will not pay for it their mistake not mine i shouldnt have to come out a losses on this and pay for the paint to be redone

would i tell my family and friends about this you bet i will i will tell them to go with a company that backs up their work 'I am 70 years old and thought from the advising i would get a good job without any problems (as thats the last thing i need )but boy was i wrong

1 comment
Anonymous
#955074

If they are coming out to fix it, it looks like they do stand behind their work. You make no sense. All you can expect from a good company is to come and fix things that are not right, it is when they won't come fix it that there is a problem.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from New York, New York

Thank you for considering 50 Floor for your flooring project. We sincerely apologize for the misunderstanding regarding your phone number. If you should reconsider using 50 Floor, please give me a call directly to schedule your appointment with a sales representative.

Thank You,
Angel Mobley
Customer Service Department|50 Floors|678-961-2266(Direct)
ID
#595154 Review #595154 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Poor customer service

They scheduled an in-house visit to discuss flooring with me and my wife. They apparently 'overbooked' themselves that day.

The issue was that one of them got the phone number wrong so they couldn't contact me to reschedule, so much to my surprise after waiting two-and-a-half hours, they weren't coming! All I got as compensation was a measly 100 off if I go with them.

Way to go, 50 Floor! Customer No Service.

3 comments
Anonymous
#1068324

What other compensation would you expect? I had business done with 50floor and they did a good job.

I don't understand how you expect compensation for time? That's ludicrous.

Anonymous
#1007454

50 floor isnt in NY.... nice try

Anonymous
#947433

This was posted by a former Salesman that stole from the company.

View more comments (2)
Fifty Floor's reply to:

Fifty Floor - Wood floor damage

Thank you for your review. We are very happy that you decided to choose 50 Floor to satisfy your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have. Unfortunately you have not provided enough information for me to effectively assist you further. I would love the opportunity to speak with you.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#595020 Review #595020 is a subjective opinion of poster.
Service
Fifty Floor Installation
Reason of review
Damaged or defective

We had wood floors installed in my daughters townhouse last week. After they left and yes I signed the form that the job looked OK I noticed two large scratches in the kitchen which were colored in so they were not noticeable.

I saw them when I lookedat an angle. I called the sales person immediately with no response. I called again two days later and got him on the phone. He said he will have the person who takes care of this call me.

Still waiting.

I am glad I paid by credit card. If I do not hear from them by Monday I am going to dispute the charges and see if they then respond