Fifty Floor's reply to:

Fifty Floor - 3 weeks and the carpet is unraveling...

50 Floor would like to thank you for contracting us to complete your floor installation. It appears your floor installation concerns have been addressed. If you should have any further concerns, please give me a call directly to address the concerns.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#681149 Review #681149 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution

Had laminates installed in kitchen and one bedroom. Had carpet installed on stairs.

Had wanted hardwood on stairs but sales person convinced me to go with industrial grade carpet instead. Carpet is unraveling and has hole in it already. And as luck would have it, the warranty doesn't cover stairs. Information like that would have been useful before the sale.

This carpet is in a household of TWO people - not in a high traffic area. Since it isn't covered by warranty, they want to charge me for them to come look at it. Plus the cost of materials and repair (they did not leave any extra carpet behind either).

Three weeks old and all of this! You have got to be kidding.

1 comment
Anonymous
#1072890

Not possible for any carpet to wear through in three weeks. This person is not telling the truth.

Fifty Floor's reply to:

Fifty Floor - Bad job

Thank you for choosing 50 Floor to complete your floor installation. It appears 50 Floor have addressed the floor concerns you did have. Please give me a call directly if you should need further assistance to take care any additional floor concerns. Thank you again for choosing 50 Floor for your flooring project.

Kind Regards,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
ID
#604431 Review #604431 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Price reduction

waiting on #3 to come out to fix bad job don't use this company thy don't stand behind their work 'I have nails popping out from the wood floor that thy installed and thy have been out 3 times to fix it now it need to be painted and thy will not pay for it their mistake not mine i shouldnt have to come out a losses on this and pay for the paint to be redone

would i tell my family and friends about this you bet i will i will tell them to go with a company that backs up their work 'I am 70 years old and thought from the advising i would get a good job without any problems (as thats the last thing i need )but boy was i wrong

1 comment
Anonymous
#955074

If they are coming out to fix it, it looks like they do stand behind their work. You make no sense. All you can expect from a good company is to come and fix things that are not right, it is when they won't come fix it that there is a problem.

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50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
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