CAUTION; I'm questioning why only A+ and A reviews are showing. We are disappointed in the quality of our floor.
We are having a major issue with unlevel floor boards. We have numerous seams that don't match up to each other. We have seams that have raised (bumped). Everywhere you walk you feel the issues.
CAUTION: I emailed the manager that I was going to write a bad review. He called and said the supervisor would come out. Three weeks later he showed. He said that he had seen this issue once before and they replaced it.
He tested for moisture and it was within the limits. He said everything looks good and would talk to the manager. After seven days of no phone call, I called him. He said the manager would not do anything.
I asked him to have the manager call to schedule a time to come out. That has been nine days with no phone call. We have had poor customer service and they don't care what the quality of our floor is. They took our money and ran.
We don't like our floors and nothing is going to be done about it. CAUTION
Reason of review: Bad quality.