Reply by Fifty Floor

Dear Valued Customer,

Thank you for bringing this matter further to our attention. Firstly, we kindly offer our sincerest apologies for your floor issue taking a little longer than usual to be thoroughly repaired. We understand the installer did visit your home again and the floor repair is now indeed resolved to your satisfaction. 50 Floor takes customer’s feedback very seriously along with continuing to strive to improve in every area that requires taking care of the customer’s needs. We appreciate your patience and the opportunity to service your flooring needs.

Thank you for choosing 50 floor.

Angel Mobley
Customer Service Department
50 Floor

Obviously, the installer cut the hole as he was installing the flooring.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: A return call would be welcome..

Fifty Floor Cons: Customer service, Being given the run around once installation was finished.

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