Reply by Fifty Floor

Dear Valued Customer.

Thank you for taking the time to share your experience on partnering with 50 Floor for your flooring needs. Firstly, we wish to apologize to you for the listed concerns you have shared. We value and take all customer’s feedback very seriously. Your local office is attempting to reach out to you to address your concerns.
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Installers showed up to my house to install floors and they were the wrong color. I have called and left several messages no one gone back to me.

I called yesterday again after a month and customer service told me my floors were in and set me an install date. I thought finally after a month everything was resolved. I got a call this morning 10-26-18 from fify floors telling me my floors were not in and they have not been making that floor for 4 years. I just had the floors installed last year and told the sales person I would be completing the install this year and ask would that floor be available.

He said there would be no problem. He just anything to get the sale.

Now I am very very upset. This has been a horrible service and a horrible experience and I plan to tell whoever will listen.

I didn't like: No communication or response to emails or phone calls.

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