Reply by Fifty Floor

Dear Valued Consumer.
We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. That is our commitment to you. We haven’t grown so rapidly over our competition by just offering a great deal. We also offer great service and stand behind all our warranties and guarantees.
Unfortunately, we see you have cancelled your order with 50 Floor; however, if you change your mind please call 50 Floor back. Have a safe and joyous holiday season!
Customer Service Team (877) 503-5667
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I almost didn't call 50 Floor because your add seemed too good to be true. You were offering me: 60% off carpet, an additional $300 off for Black Friday and free installation.

I thought you would just jack up the prices and over charge me. The representative assured me she wouldn't do that. Then offered me a carpet at a price that was a little over what I wanted to pay, but she assured me it was worth it. I paid half down, but I didn't feel good about the amount of money I paid for the quality of carpet I got, especially when I was supposed to be getting 60% off the carpet, an additional $300 for Black Friday and free installation.

So I called carpet places in Orlando and I found the same exact carpet for only $1.09 per sq ft and $2.39 installed with upgrade padding, therefore if I had them install it, paying for installation, the total price would be only $717 and that was with me adding to the sq ft of what your representative said I would need, she said I needed 280 some sq ft and I told this other company I needed 300 sq ft just to be safe.. The amount I was charged for the same carpet at 50 Floor was $856.

She wrote it up that the carpet was $1982, she gave me a $449 discount for the 60%,$250 for something I can't read her writing, $300 off for Black Friday and an additional $127 managers discount, for a total of $856, is what I was charged. It all looked good on paper until I researched the carpet and found out how much it really cost.

User's recommendation: Do Not Go To 50 Floor it is a scam!!!

Monetary Loss: $428.

Preferred solution: Full refund.

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