Reply by Fifty Floor

Dear Valued Customer,

Thank you for taking time to leave us a review on your experience with 50 Floor. Firstly, we’d like to offer our sincerest our apologies for any inconveniences we may have caused during the installation process for your floors. We understand that you have now communicated with your local 50 Floor office to further address your concerns and your matters are now addressed. Thank you for giving 50 Floor the opportunity to take care of your flooring needs. It was a our sincere pleasure to serve you.
9580 Delegates Dr, Orlando, FL 32837

After waiting two weeks to even get an install date, we had to wait another week for an install date. (3 weeks after placing our order) That appointment got cancelled because the truck broke down, the next install date was 5 days later, they were supposed to arrive around 1, then 3, they finally showed up at 5.

Installer did not have tack strips. He installed the carpet, less the 2 tack strip spots and said he would be back the NEXT day. Then he called Thursday and said he would be here Saturday between 8 and 8:30 ...

it's 9:30 and he's still not here and not answering his phone. Not a happy customer.

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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