Reply by Fifty Floor

Dear Ms. Henzelspeer,

Thank you for sharing your feedback on your experience with 50 Floor. Your feedback is vitally important. We are also aware that you are in communication with your local market to address your concerns. Please allow us to further investigate your matters and respond back to you in a time matter. Thank you for choosing 50 Floor for your flooring needs.
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I called 50 Floor because their ads say, order and you'll have your floor within 48 hours. It will be installed in 1 day.

It sounded great. After months of hearing this ad I called. I picked out my floors with the advice of the salesman and ordered them. My floors were supposed to be installed the Friday BEFORE Thanksgiving with the finish on Saturday (lie #, installed in 1 day?).

10 days later I got a call saying my order had been processed (lie #2, not delivered within 48 hrs.) Phone calls with the install manager about at least getting the old floors out, starting the job and finishing when the rest came in, so I did not have to take time off from work since I was going by the ad's promise and can not afford to miss work, and he said "NO" he would not work with me. He practically hung up on me. I go to the "Manager" here in Tampa and he told me this is a BIG job and could not be done in 1 day would take 2 to 3. WHAT??

He needed the day to find out where all my materials were and what the hold up was...this was Nov 20 and I ordered my stuff Nov. 1. It just goes on and on. I would never recommend this company and have had to take a day off from work.

It's Monday and I'm waiting for the installer, living in a disaster and plan to file a complaint of false advertising since the response of your company, to date, has been less than inadequate. There's the ad again 9:12 am

Product or Service Mentioned: Fifty Floor Flooring Installation.

Reason of review: False advertising.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Fifty Floor Pros: Came to my home.

Fifty Floor Cons: All the lies and false advertising.

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