Reply by Fifty Floor

Dear Valued Customer,

We’re sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. The local area General Manager has attempted to reach you to follow up with you regarding your experience. If you would, please return the call or call 877-503-5667, to be transferred directly.

Regards,
50 Floor
Customer Service Department
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2.2
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The initial sales call was excellent. The installation went well.

The in-between, not so well and the reason I can NOT recommend 50 Floor. I was scheduled for a Fri/Sat installation. Late Friday morning I was contacted and told the crew would not arrive due to a mechanical breakdown but would be at my home Saturday afternoon. Late Saturday morning I received a call that the crew would be assigned Sunday morning to prepare the area I needed finished to meet another project deadline.

Since I had wasted a vacation day and declined a Saturday shift, A friend and I removed all the old flooring and prepared the sub floor. My full floor was installed due to this preparation work but the crew would have to return to install the 1/4 round. Again, not wanting to waste any additional vacation time, I recruited some friends to install the 1/4 round. My compensation from 50 Floor did not nearly cover my/our labor and my time lost at work.

I spoke with a number of competitors and the military discount was my final determining factor. I have three rooms of carpet to install - I will purchase the materials and hire a reputable installer.

No more "one stop shopping" and certainly NOT from 50 Floor. They talk a great game but do not fully deliver.

Product or Service Mentioned: Fifty Floor Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Refund $300.00 for labor, lost wages and the downright aggravation of being told another crew was working a Sunday so I could meet my remodel deadline but it was the same crew assigned from the beginning. .

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Fifty Floor Products and Services Reviews

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Flooring Installation  1.8 92
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3