This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
The initial sales call was excellent. The installation went well.
The in-between, not so well and the reason I can NOT recommend 50 Floor. I was scheduled for a Fri/Sat installation. Late Friday morning I was contacted and told the crew would not arrive due to a mechanical breakdown but would be at my home Saturday afternoon. Late Saturday morning I received a call that the crew would be assigned Sunday morning to prepare the area I needed finished to meet another project deadline.
Since I had wasted a vacation day and declined a Saturday shift, A friend and I removed all the old flooring and prepared the sub floor. My full floor was installed due to this preparation work but the crew would have to return to install the 1/4 round. Again, not wanting to waste any additional vacation time, I recruited some friends to install the 1/4 round. My compensation from 50 Floor did not nearly cover my/our labor and my time lost at work.
I spoke with a number of competitors and the military discount was my final determining factor. I have three rooms of carpet to install - I will purchase the materials and hire a reputable installer.
No more "one stop shopping" and certainly NOT from 50 Floor. They talk a great game but do not fully deliver.
Product or Service Mentioned: Fifty Floor Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Refund $300.00 for labor, lost wages and the downright aggravation of being told another crew was working a Sunday so I could meet my remodel deadline but it was the same crew assigned from the beginning. .