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Fifty Floor's reply to:

Fifty Floor in Vestal, New York - Poor service, not as promised.

Dear Valued Customer,

Thank you for taking the time to share your experience. Firstly, we wish to offer our sincerest apologies to you for your negative experience. We understand that you are now in communication with your local market to work toward addressing your concerns. Thank you for your business and feedback.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1416772 Review #1416772 is a subjective opinion of poster.
Pros
  • Installers were good for their craft
Cons
  • Poor distribution of products
  • Customer service and product
Reason of review
Multiple reasons already explained
Tags
  • Wood Flooring
  • Sucks

I signed a remodeling contract for a Ceramic Tile floor and a Bamboo floor on the upper house level and two flights of stairs (Bamboo steps with white risers). The Ceramic tile installation, was installed without any problems; however, that all went south on the bamboo floor installation.

He installed a portion of the floor by the time I returned from work, and noticed that the floor padding was missing under the floor boards, so mentioned to him my concerns about the missing padding and that some of the boards were not seated properly. He informed me that he did not see any padding with all the materials given to him and he also stated that the stairs were missing the white risers and wrong color for the step edges. I had to wait three weeks before they had the material needed to continue the work. They raised the entire floor to add the pad and reinstalled, before they realized that the riser board were to short.

We to wait an additional three weeks for the proper sized boards before scheduling again; however, they returned with the wrong color on the step edges. Another 2 weeks passed before they came back to install all the step edges, but the transition board that is placed from the bamboo floor edge to master bedroom rug was also missing and I also identified to them a cracked board. Finally, after a week, they came back replaced the cracked board and installed the transitional board. All of this started in September 2018 and has not finished yet and it is the December 12, 2018.

They still have to do an inspection and sign papers.

Point is, they did not complete in a timely manner as advertised, they had poor customer service when I called the office, poor quality control program for purchasing and the inventory of all material needed before being issued to the installer. The installer was not specialized in laying wood floors. For the price I am paying, the service and experience is not and will not be recommended by me. I am currently waiting for a 50 floor survey, so I can be as brutal as I can.

If your wondering what office or Branch, I'm located in Orlando Florida. I was informed that everyone in the Office area and warehouse locations where fired.

Hopefully the new crew will do a better job. If you wish to contact me e-mail manuelisled@gmail.com

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Installation Review from New York, New York

Thank you for considering 50 Floor for your flooring project. We sincerely apologize for the misunderstanding regarding your phone number. If you should reconsider using 50 Floor, please give me a call directly to schedule your appointment with a sales representative.

Thank You,
Angel Mobley
Customer Service Department|50 Floors|678-961-2266(Direct)
Review
#595154 Review #595154 is a subjective opinion of poster.
Reason of review
Poor customer service

They scheduled an in-house visit to discuss flooring with me and my wife. They apparently 'overbooked' themselves that day.

The issue was that one of them got the phone number wrong so they couldn't contact me to reschedule, so much to my surprise after waiting two-and-a-half hours, they weren't coming! All I got as compensation was a measly 100 off if I go with them.

Way to go, 50 Floor! Customer No Service.

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Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
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