Reply by Fifty Floor

Dear Valued Customer,

Thank you for taking the time to leave a review on your experience with 50 Floor. We understand that you are in communication with your local 50 Floor office to correct your flooring matters with your carpet and a date has been scheduled to repair your floor. 50 Floor does offer a one year installation warranty to all customers and we sincerely apologize for any unprofessionalism you believed you may have received while scheduling your repair. We will move forward to use this matter as a coaching method with the customer service team. Thank you for your candid feedback. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Author's
Lanham, Maryland
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
0 comments

Be completed in one day after being in my home the job actually took two days one for them to put the hardwood floors there and another day to lay the carpet. Three months later I noticed the floor in my kitchen starting to buckle learned that they have broke the waterline on my refrigerator which they knew never told me had to come back and replace the floors in my kitchen now the carpet is coming up in the bedroom around the wall in the threshold from the carpet to the hardwood floors are lifting called your company to complain again about the service that I received and was told my warranty will be up in a few days it was only for one year if anything else happens I would have to pay for it myself very unprofessional I would not recommend this company to anyone because of the customer service that I have received

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Fifty Floor Pros: Product and customer relations response.

Fifty Floor Cons: Defective carpet.

  • Wood Flooring
  • Terrible Customer Relations
  • Sucks
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