I had flooring from this company installed in 2012. Well, years later there is a floorboard that needs to be replaced because it is protruding upwards.
I called them about this issue and spoke with the customer service manager. She called me back to tell me that the type of flooring I have is no longer made by the manufacturer. After this I tried calling her back several times to see what I could possibly do to resolve the issue. She totally stopped responding to my phonecalls and emails.
I spoke to another customer service rep, told her the situation, and she said that she would call me back. That didn't happen. They just totally blew me off!!! So I'm done with them.
The flooring is under warranty so I am attempting to deal with the manufacturer directly from here on out. I would never recommend this company to anyone.
Reason of review: Bad quality.