Reply by Fifty Floor

Dear Valued Customer,

Thank you for sharing your experience on partnering with 50 Floor for your flooring installation. We are aware that you have communicated with the local market who installed your floor installation along with attempting to address your floor concerns. The floor concerns you listed are not installation warranty nor manufacture related as the floor concerns do not f. The matters with the floor were caused by environments within the home. Options were provided to correct the floor matters for you. Should you decide to choose one of the options provided to you, we will be happy to assist further. We appreciate your business and pride ourselves in standing behind our quality flooring products and floor installation. You are welcome to communicate with me directly regarding your flooring matter further.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

the SALESMAN assured us we were buying TOP QUAUITY flooring , I paid what I thought was a lot at $1900.00 for flooring for a small bedroom but wanted quality and was willing to pay for it. The floor is peeling and rising after only 5 months.

when I called I was told it was our "fault" as we must have put water on the floor (but we did not) they want to "repair" using the same poor material . After many minutes I finally got the customer relations "manager" on the phone, She was no more help than the first person.

I asked for the name and phone # of the President of the company and suddenly was disconnected. VERY UNHAPPY , I spent lots of money , got a defective floor and was told it was all my fault

Product or Service Mentioned: Flooring.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1900.

Preferred solution: Let the company propose a solution.

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