Fifty Floor Questions and Answers
We will try to contact this business to get an answer for you.
How can I get problem corrected.
In September 2021 the installer incorrectly installed white molding strips at the base of 3 walls and correctly installed on 1 wall a molding strip matching the flooring as was stated in my contract. When I noticed the inconsistency in the molding strips, I immediately called followed up by email with photos as requested by customer service. 50Floors have not received a response acknowledging my problem or a date when the situation would be corrected,
How to get my refund
I made a purchase for laminate flooring in my kitchen April 1st, it’s June 3rd and the product has yet to come in. I tried contacting Dana to cancel for two days but there was no answer and his voicemail was full and wouldn’t allow messages. I need to cancel and get my refund ASAP!
Contacting Customer Service
I've been trying to reach Dana to cancel my project. He has not called back. Is there someone else that I can speak with?
Is your flooring made in China
I would like to know if your flooring is made in China or the United States. I've heard flooring made in China doesn't always meet the safety standards when it comes to the chemicals used in the manufacturing process.
Do you come out and do free estimates?
Is your free instation offer still in effect? How many rooms is this available for?
What is the cancellation policy if you decide cancel outside the 72 hr grace period?
cleaning a spot on carpet
There was a dog urine stain on our carpet. A box store commercial carpet cleaner was used to try to clean it.
It left a residue that is grabbing dirt from shoe etc as we walk by. What is best way to clean this stain.
We do not want to use a steam cleaning service. Have considered using a diluted white vinegar solution.