Fifty Floor Questions and Answers
We purchased hardwood floors from Fifty floors about 5 years ago. I have some white spots on my floor due to it being in a high traffic area. I was wondering what I could use to cover the spots or the scratches.
How can I get problem corrected.In September 2021 the installer incorrectly installed white molding strips at the base of 3 walls and correctly installed on 1 wall a molding strip matching the flooring as was stated in my contract. When I noticed the inconsistency in the molding strips, I immediately called followed up by email with photos as requested by customer service. 50Floors have not received a response acknowledging my problem or a date when the situation would be corrected,
Dear Valued Consumer. We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We have reviewed your job and don't see any communication with the local office team about your flooring concerns.; however, this review has been sent to the management team. Please expect a call soon or you can also call 50Floor customer team at (877) 503-5667. Thank you for bringing this to our attention. Kind Regards, Customer Service Department (877) 503-5667
How to get my refund.
I made a purchase for laminate flooring in my kitchen April 1st, it’s June 3rd and the product has yet to come in. I tried contacting Dana to cancel for two days but there was no answer and his voicemail was full and wouldn’t allow messages. I need to cancel and get my refund ASAP!
Dear Valued Consumer. We would like to apologize for your recent experience. This has been forwarded to the management team. Thank you for bringing this to our attention. Customer Service Team (877) 503-5667
Contacting Customer Service.
I've been trying to reach Dana to cancel my project. He has not called back. Is there someone else that I can speak with?
Is your flooring made in China.
I would like to know if your flooring is made in China or the United States. I've heard flooring made in China doesn't always meet the safety standards when it comes to the chemicals used in the manufacturing process.
Do you come out and do free estimates?
Is your free instation offer still in effect? How many rooms is this available for?
What is the cancellation policy if you decide cancel outside the 72 hr grace period?
cleaning a spot on carpet.
There was a dog urine stain on our carpet. A box store commercial carpet cleaner was used to try to clean it.
It left a residue that is grabbing dirt from shoe etc as we walk by. What is best way to clean this stain.
We do not want to use a steam cleaning service. Have considered using a diluted white vinegar solution.
Hi! Please give our customer care team a call at 877-503-5667 and will be happy to assist you further. Thank you! 50 Floor