Fifty Floor's reply to:

Fifty Floor - Excellent experience!

Dear Valued Customer,

Thank you for taking time to leave us a such great review and entrusting us with installing your new floor. We are pleased to learn that your experience was great with us. Your business is greatly appreciated.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1598817 Review #1598817 is a subjective opinion of poster.

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing the new flooring. They were extremely respectful and considerate of our home. The flooring looks fabulous and we are very satisfied with they work they completed.

Also, the customer service individuals that we had to deal with were patient and polite with our concerns.

Fifty Floor's reply to:

Fifty Floor - New service for me

Dear Valued Customer,

Thank you for contacting 50 Floor for your flooring needs. Please give us a call at 1-877-50-Floor (5667) so we may assist you further by scheduling an appointment for your flooring needs.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1597988 Review #1597988 is a subjective opinion of poster.

I need carpeting...soon as possible

Fifty Floor's reply to:

Fifty Floor - Excellent experience

Dear Valued Customer,

Thank you, your business is greatly appreciated.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1588568 Review #1588568 is a subjective opinion of poster.

Hardwood installed in 3 areas on June 25, 26, 2019. I couldn't be more pleased.

Installers Marvin and Martin were professional, courteous and very neat as they removed old carpet and installed hardwoods. They were on time and called me to let me know they were on their way each day.

My floors are beautiful; perfect installation and wonderful experience overall. I would recommend 50 Floor to my family and friends.

Jan

Fifty Floor's reply to:

Fifty Floor - Horrible Customer Service

Dear Valued Customer,

Thank you for taking the time to leave us a review. Firstly, we sincerely apologize for this matter occurring. We however, do not provide itemized invoices to customers. A customer would receive an estimate from their sales representative, which would normally be given the same day to the customer or possibly the next day. We furthermore sincerely apologize that you did not receive a business card from your sales representative. We are constantly improving our services in every area with the customer in mind. Thank you for bringing this matter to our attention, which we will use as a coaching tool for improvement.
ID
#1573506 Review #1573506 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

A woman came to do our estimate on 5/23/2019. It is over 5 weeks later and only just received the estimate today.

The estimate says almost nothing. It's simply a price. No explanation or breakdown of costs and materials.

I finally received this quote after calling FOUR times over the last three weeks. I spoke to the corporate office and the regional office.

Each time I was met with irritation and people unwilling to help. I was told "there's nothing I can do unless you call the sales person". Well the salesperson never gave me a card.

She said she "didn't have one on her" at the time of her visit.

I am beyond irritated and will NEVER recommend 50 flooring to anyone. As a matter of fact I will do the complete opposite and let people know how poor the customer service is.

Fifty Floor's reply to:

Fifty Floor - Received defective carpet (in my opinion) Not happy at all.

Dear Valued Customer,

Thank you for taking the time to leave a review. As all customers for customer, we see this matter as a priority and we understand that you are in communication with your local 50 Floor office to address your concerns further.
ID
#1573460 Review #1573460 is a subjective opinion of poster.
Cons
  • Defective carpet
Reason of review
Not as described/ advertised
Loss
$2108
Preferred solution
Replace carpet with decent grade of carpet.

In February of 2015 my husband and I purchased carpet fro 50 Floor after hearing many commercials on TV and radio about their quality product and their service. The sales process went smoothly and we received a "Trust Dale" discount.

After just a couple of years we noticed unsual wear and traffic marks. I called and voiced my concerns to 50 Floor. Thus began a long string of phone calls and excuses of what the problems were. We were first told that we should have had the carpet cleaned within 18 months of purchase. In my 50 years of home ownership i have never had my carpet cleaned that quickly. Keep in mind it is just my husband and myself.

50 Floor sent out a rep from their company that said the problem was our vacuum cleaner. We have two vacuums; a central vac system and a Hoover Windtunnel. Then an independant rep from All Flooring Inspections came out. After a half hour and "testing" the report came back with no problems with the carpet. (It even said our vacuums were good.)

Both men agreed that our carpet looked bad. I even showed both of them our original carpet which is on the steps to the second floor and in our upstairs. It's been down for 20 years and has never been cleaned.It has virtually no wear. It looks better than our "new" carpet downstairs.

I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not.

From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet.

We are in our 70s, retired and on a fixed income. We keep a very clean home. We have had carpet in every home we have lived in our 50 years of marriage. We have never had carpet to wear like this even raising three boys that were in and out all day.

We are very disappointed in 50 Floor, Trust Dale and Phoenix Carpet.

Also:We have had 50 Floor out twice to repair rolls in the carpet due to stretching and pulling away from the wall. We now have another roll at this time.

Fifty Floor's reply to:

Fifty Floor - Poor customer service

Dear Valued Customer,


Thank you for taking the time to leave a review regarding your experience with your local 50 Floor office for your floor installation. We understand of your concern in requesting an earlier date for the installation. The local office did not have the requested date/time you requested and we sincerely apologize for this occurring. We further understand now that your floor installation is now scheduled for 6/14/19. Please understand that all 50 Floor locations try their best to maintain installation dates that will possibly best please the customer. However, this is not a guarantee. Again, we sincerely apologize for the occurrence and look forward to installing your floor on 6/14/19.
ID
#1555717 Review #1555717 is a subjective opinion of poster.
Reason of review
Bad quality

They were 3 weeks late for installation. Then when they arrived for installation they did not have enough carpet for our master bedroom closet.

Thus we now have no flooring in our master closet and have wood strips with nail heads exposed. They are unsure when they can come install the carpeting for the master closet.

Fifty Floor's reply to:

Fifty Floor - Flooring purchased was not the same as product received

Dear Valued Customer,

Thank you for taking the time to leave us a review on your experience. We understand you have further communicated with your local 50 Floor office who scheduled a site-visit to your home to make sure you truly have the correct floor choice according to your flooring contract. We value your business and feedback of your flooring concerns. Thank you for choosing 50 Floor for your flooring needs.
ID
#1551726 Review #1551726 is a subjective opinion of poster.

wanted new hardwood floors because I am selling my house. Brian came out, showed us the product, priced it out. Called later to inform me the hardwood I ordered was no longer in stock, but offered a wider plank to replace. While in process of ordering, he also informed us that it was so expensive due to taking up old hardwood and hauling it away. We asked if he could just lay flooring over the old to help with price. It was actually a savings of $500, which was ridiculous. When they came to install, I questioned the product and was told it was a sealed hardwood.

They had to come out 2 times to finish job and fix thresholds. I felt like it looked cheaper than product shown to me before signing paperwork.

My house went up for sale and when the buyers inspector sent his report, stated it was a laminated flooring with small layer of hardwood.

I called the customer service department at 50 Floors and asked them why I purchased hardwood but received a different product. Ron was very confrontational with me, kept saying he wasn’t trying to argue with me. Decided to have someone come out and look at product. The salesman was very rude and confrontational as well. Stayed it was an engineered hardwood flooring. When asked why it was not hardwood as marked on my bill of sale, he said it was the same thing.

After all is said and done, they basically pull a bait and switch on customers and then will not even give any kind of customer service to my concerns. To pay $8000 for a engineered hardwood is so not okay and then to be treated disrespectfully is not the customer service I expected.

This company does not need to rip people off to make them successful. It is a shame to charge premium price and receive inferior product.

Fifty Floor's reply to:

Fifty Floor - Not What I had expected - Not Happy at all

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your installation. We furthermore understand that you are in communication with your local 50 Floor office to make sure your floor matters are fully addressed. We have every desire to address your needs and provide the best solution available to resolve your matter(s) as soon as possible. We kindly thank you again for sharing your feedback and we look forward to bringing resolve to your matters. Thank you for choosing 50 Floor.

Kind Regards,
Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1550076 Review #1550076 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This was my first experience with this company. I was actually referred by another family, whom which I love their flooring that was done by this particular company.

The salesman was awesome. When the installers came to install my flooring in my kitchen and at my foyer - almost upon completion they BURNED my living room carpet!

I have been communicating with this company for almost a month to have it repaired and I keep getting excuses from them as to when they will repair what their installers done. Hopefully I want need to take this matter any further because they seem like a good private company.

Fifty Floor's reply to:

Fifty Floor - Horrible workmanship and non existent customer service

Dear Valued Customer,

Thank you for taking the time to provide feedback on your experience. Your local 50 Floor office has attempted to communicate with you to discuss and bring resolve to your floor matters. We sincerely would appreciate the opportunity to communicate with you further about your matters. Your local market will attempt to contact you again with the intent for resolve your matters.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1549593 Review #1549593 is a subjective opinion of poster.
Cons
  • Whole experience
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Re do

De-laminating all over

Bubbles in bathrooms that make noise when you walk on them. Not to mention

Wrinkles in flooring.

Bowing in the living room that dips when you walk on it.

Anywhere they cut the trim too high, they caulked it.

A LOT of caulk

All the 1/4 round that was put back down was not put where it came from. It was all measured exactly and fit perfectly before. Part of a bathroom is missing the base completely!

Wherever a floor vent goes, they don’t fit.

They sent a crew of Mexican men which is fine, they normally do good work not this time. The first day, they packed up and left while we were out back,out of their way.

Hadn’t been here but a couple hours. Not one of them spoke English. Didn’t bother telling us they’d left.

We spent the whole time outside and then they told their boss that we were “mean to them”! But they didn’t speak English!

Many, many more problems.

No.

customer service whatsoever.

Seems once they got the money, we were out of luck!

We’d love for someone with some knowledge to come take a look.

I’ll keep complaining about this till the cows come home. This was a HUGE investment and it looks like crap!

Fifty Floor's reply to:

Fifty Floor - Terrible experience with sales rep

Dear Valued Customer,

Thank you sharing feedback on your experience. We sincerely apologize for these matters occurring. We understand you are in communication with your local 50 Floor office to further address your concerns and we look forward to bringing resolve to these concerns for you.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1528699 Review #1528699 is a subjective opinion of poster.
Cons
  • Representation
Reason of review
Poor customer service
Preferred solution
Another Sales Rep to come out and ADDRESS everything I want done

The sales rep was extremely rude. First complained how he had to take too many turns to get to my house.

I told him I was interested in solid wood floors and immediately he tried to talk me out of them and to get laminate. I told him I have laminate in my kitchen and dining room and was unhappy with it. He said that is because it is low quality which it is not.... it's top of the line.

I proceeded to tell him I wanted the solid woods in my living room, hallway and replace the laminate in kitchen & dining room. He told me not to replace the laminate and to leave it. I again mentioned the bedrooms with new carpeting and he said "let's take care of the wood floors first". He went out to his truck and came back with "one" portfolio of hardwood samples (4 sections). I said I liked the second set of samples and he said it had beveled edge and way more expensive. He did not even open the last two sections telling me they were too expensive and to go with the first page where I would get top quality at a "lower price". He measured 300 sq ft. and proceeded to figure the price on his laptop. He said the flooring I picked was $10 sq ft. (which I knew was a top of line price) where in the beginning he said it was lowest priced with best quality.

When finished he showed me his price he figured on his laptop of OVER $6,000!! I said how could that be if 300 sq ft @ $10 per sq ft = $3,000? He raised his voice and said WAIT, I'm giving you a price under $3,000, where he then said $2,900! He said it was top quality, top of the line flooring and $10 was a great deal. Never mentioned the promotion I was promised of 60% off or free installation (which ever would be better). After the rep kept answering my questions with "don't worry about it" and then pricing the way he did (never giving me a written estimate), I told him I would have to think about it.

With that, he slammed down his laptop and said "Okay, I thought you were ready to make a deal today"... "I can't believe I drove all this way for you not to deal with me"! He then proceed to drag his samples off of my beautiful wood top dining table and stormed out. By him doing that, he gouged two large scratches in my table!

I immediately called 50 floor back as soon as he left and they all they did was give me his supervisors name and number and that he would call me but he did not work on the weekends. I tried calling him this morning and got a voicemail.

So... no estimate given, no measurement of kitchen & dining room and did not even address the bedrooms... never showed me any samples!!!