Welcome to the Fifty Floor Community

We live in Dallas. We have just had 50 Floor re carpet five large rooms and they could not have been better.

Our sales person, Kathy Hammons called ahead to find out what were requiring and brought appropriate samples to the house (wearing a mask). She measured all the rooms, we chose a style we liked, and she worked out a quote on the spot. Lead time to get the carpet to them was about 4 days. We scheduled installation for a week later.

The 4 man install team led by Juan was on time and completed the job including the clean-up and haul off in no time.

There was no damage to skirting boards anywhere.

We got a quote from Home Depot too but their process was so complicated, involving phone calls to departments that were difficult to reach that the obvious choice was 50 Floor. I recommend them.

I had laminate flooring installed which the salesman said i should get the waterproof one which i agreed even though it was more expensive but we have 2 small dogs and know they would eventually have a accident at sometime. Well they did and the floor started to buckle i was shocked it did that so we called and the lady was very nice and said they would come out and replace the 3 boards.

Then the day before she called and said i didn't buy the waterproof laminate. So i check my bill and no where on My receipt did it say what kind of laminate i bought it only said laminate.

That's Bait And Switch. Would not recommend 50 floors to anyone...

Thanks for the $150.00 refund check Joe. It was awesome to know after you talked with me that everything I said fell on deaf ears.

User's recommendation: don't do it.

The installation process was a NIGHTMARE. Fortunately on the positive side of that they made it right. It took what I would consider a excessive amount of time for it to happen, but it was attempted to be made right eventually. The longevity of the work remains to be seen, we are only 8 months in after having our complete house redone with waterproof laminate and carpet.

However, if you feel most of your decision for remodeling/upgrading your house is made with good customer service in mind , I would steer VERY clear of this company. Whatever money they saved me was not worth dealing with the below average and defensive customer service they provide. That goes from installation employees all the way up to the General Manger (whose name is Ron in case its necessary to know).

Ive always been willing to pay a premium to feel good about a job (or request) that I hire out for a professional to deal with. Customer Service goes a LONG way with me. I also tend to deal only with companies or businesses that get recommended to me by friends (or family)

After my experience with 50 Floors, i will need to re-evaluate those stances. I will do my best to make sure no one has to deal with the issues I had to deal with while looking for flooring or carpet. Thanks for your time in reading this

User's recommendation: Avoid at all costs.

Well, our Saga with 50Floor is finally OVER! It took them an additional 69 days and 6 more trips out to our house to provide the finished product that their Salesmen sold to us. After dealing with the local Garner office with little progress (if they even called back) I had to run this up the chain at the corporate office. After finally getting the corporate office to agree to make repairs to their sub-par install they first tried to hit me with what I believe to be an illegal *** order trying to silence my reviews of them and remove past reviews. This type of speech is protected by the Consumer Protection act of 2010. The full text of this *** order can be seen here (https://s3-media0.fl.yelpcdn.com/saphoto/p3FoI895rR2q98w5_w6jYg/o.jpg)

I think the photos should speak for themselves, this is the job they said was complete. This level of pride was a joke, they did very little right except show up at the right house...3 days late!. Management had a "Not my problem" attitude and that's if they ever call you back. This entire process has been a joke, but hey they got their money so why should they care about the end product. The floor was installed outside of manufacturer's specifications (which would void any manufactures warranty), Large gaps left on baseboards and quarter round, calking not down around door frames. This was far from the process we were sold by their salesman and far from the job we paid for (I would expect more from a Craigslist install)

After countless hours on the phone and taking off work to have meetings with 50floor or to have workers at my house all they were willing to offer us was 9.5% off the final bill.

In closing, I am happy with the final product, the LVP is beautiful and the install was finally done correctly. That being said I would never allow someone from 50floor to do a job for me again and cannot recommend this company to anyone.

The initial sales call was excellent. The installation went well.

The in-between, not so well and the reason I can NOT recommend 50 Floor. I was scheduled for a Fri/Sat installation. Late Friday morning I was contacted and told the crew would not arrive due to a mechanical breakdown but would be at my home Saturday afternoon. Late Saturday morning I received a call that the crew would be assigned Sunday morning to prepare the area I needed finished to meet another project deadline.

Since I had wasted a vacation day and declined a Saturday shift, A friend and I removed all the old flooring and prepared the sub floor. My full floor was installed due to this preparation work but the crew would have to return to install the 1/4 round. Again, not wanting to waste any additional vacation time, I recruited some friends to install the 1/4 round. My compensation from 50 Floor did not nearly cover my/our labor and my time lost at work.

I spoke with a number of competitors and the military discount was my final determining factor. I have three rooms of carpet to install - I will purchase the materials and hire a reputable installer.

No more "one stop shopping" and certainly NOT from 50 Floor. They talk a great game but do not fully deliver.

A salesman came to my home. Said highly offensive and sexually harassing commentaries to me in my home.

Touched my arm to feel My muscles without my consent. This company has refused to take responsibility for what I had to deal with. Now resulting in legal action.

Charlene Anthony said the company would not do anything to resolve this matter. Very disappointing that a WOMAN would not assist another woman who dealt with this.

Bank bag taken from closet that was not part of work area.No cameras in bedroom to show proof.Police report filed.Ask that co refund money taken.They refuse to contact me.

We hired 50 Floor because the free in-home estimate went so well. The man that came out was very kind, honest, and professional.

We had 3 companies come out for estimates, one that gave an estimate much higher than 50 Floors, and one that gave an estimate quite a bit lower. But we went with 50 Floors bc they gave us the best vibe of the 3 companies. Well, to our surprise, it was a horrible experience. I hired this company two months ago in October, 2019 to replace our floors.

The day they started the project, thing after thing went wrong. They left their trash all over our front porch. They tried to leave the material outside over night when it was going to rain.... they went threw our belongings, without permission, found random paint- and slapped it all over our freshly painted walls- a color that didn't match at all and when I asked what happened all I got was attitude and "I was just trying to fix it"....

um what??????? They threw away hardwood material that I had move out of their way and specifically told them to not throw out, yet they did anyway. They shattered our oven stove, implied they may not be liable to fix it (of course they had to bc they broke it) but not only that, then brought a cheap white stove when we have a flat top black and stainless steel stove... and then argued with me that the white one was fine, that they were doing me a favor bc it matched our fridge...

I have no words...It has now been almost two months, and we still have no stove. I called and asked for status this week (Dec.9th), they said they're working on it and it should be here soon. Oh! and they are compensating me a whole $100.00 dollars for the inconvenience… are you kidding?!?!?!?!

Just eating out all this time bc there's nothing to cook on alone is welllllll over $100 bucks … just wow. I am paying you guys 8k and this is the service we get... By the way, this is our very FIRST home. We JUST bought it.

And we picked you guys bc you said you'd have the floors finished before we ever even moved in.. in Oct. And here we are..December 12th, 2019 with an unfinished job and still no stove.

Thanks guys for the wonderful experience and customer service, really. I will make sure to recommend you.

I had 50 floor install carpet in my home 2 years ago. Now after just 2 years, the carpet is loose on all of the 2nd floor. there are bumps everywhere and it looks ugly needless to say

The floors are great, but the customer service is terrible. I am tryi

ng to get in touch with the president and ceo of 50 floors but the general manager will not help me. He will not give me money that is owed to me. I would like to talk to the president about it. I would love it if he could call me.

Debbie Rippeto

770 301 ****

I chose gray laminate for my floor and when they came to do the floor the guy showed it to me I said to him this is not gray he said yes its gray .when floor was installed fully it is not what I chose. It is close to brown.

So I don't know if I paid more for the gray color or what..

Kind of disappointed because the whole floor is down.

We got our floors done back in March of 2019 and ever since then we’ve had nothing but issues. We had carpet installed on our floors upstairs and laminate downstairs.

The quality of the carpet is very nice and we have no complaints about that, but the laminate is an entirely different story.. In the beginning we were very mislead by our salesman who no longer works for the company.. He not only told us our floors were covered no matter what happened to them but also told us the quality of them were very good..

Not too long after we got the floors done we saw a couple of boards bowing in our dining room so we called and had someone come out to take a look at them. Immediately he said it was water damage.

Us, not knowing what that looks like, thought it could be a possibility bc when we get ice out of our ice machine in our refrigerator, sometimes ice drops and our dog grabs it and eats it in the dining room. So we let this go, and since then haven’t let our dog eat ice to be on the safe side..

Our next issue was in our main walkway coming into our house. In the corner of one of the boards was a chip. We again called someone out to take a look at it.

The guy that came out tried to fill it in with something, he asked me if it looked ok and I said no, it looks the exact same. He proceeded to tell me that he was going to have to order a box of boards in order to fix all of the boards that needed to be fixed. I had a leftover box from original installation and pointed that out to him. He then began to fix and replace boards.

Before he left we inspected it and it looked fine.

Our last issue has been the worst. Since the guy came out to fix the chipped board everything has gone downhill... All of the boards he replaced now has bubbling going through the center of them and is peeking at the joints. It looks completely different than the ones in our dining room that have water damage and there is no way that it could be water damage as there is no water around that walkway..

We called once again to have someone come take a look at it. The same guy came out, as the previous two calls, and immediately says that it’s water damage. He offers to take a board out to verify but we didn’t want to do that because he said taking the board out would be a permanent thing as he could not reinstall it. So he leaves.

Since then, my husband and I talked and decided to have him come back out to take a board out to verify or try and figure something else out bc of poor quality material.

Three different issues since March is ridiculous!! My husband has called and emailed on multiple different occasions being told he would be contacted by management. It’s been two weeks and he has yet to be contacted by a manager.. His email contact, Rhonda, has now ignored 3 of his emails over the past week.

We are not happy with the product and wanted to see if there was anyway to work something out to get better quality product, we even offered to pay the difference!!

But no one will respond and we keep getting ignored. This is no way to do business!

Started wood floor install in kitchen, laundry bathroom and hallways in Aug 2019 50 Floor in Grand Prairie, TX said it would take 3 days to complete. On second day, they told me they did not have enough product to finish Waiting almost 3 weeks for more wood flooring to come in.

When Installers came back out with more flooring, they said they still did not have enough flooring.

Three more weeks later they came back and and still did not have enough flooring to complete the job. 53 days later, job still not complete with no estimate