Welcome to Fifty Floor Community

I had carpet installed in June and I think it looked horrible. I called the sales agent and sent her pictures.

After many back and forth's with the company, I finally got a supervisor to come look at it. Once he saw it, he sent over another installer to stretch the carpet. The guy didn't even move any of the heavy furniture and was there for about 50 minutes. We are now in August.

I texted the sales rep and she's not calling me back. I spoke again to Tony, the supervisor, and he said he would get back to me.

That was August 9th. Take a look at these pictures and tell me if you'd like this in your living room?

Some flooring 1/2" from wall. Floors not properly cleaned, found 4 nails in one doorway, nails for floor trim WAY too long about 2 1/2"!

Price suppose to be 60% off, flooring WAY OVERPRICED! WOULD NOT RECOMMEND TO ANYONE !

Be completed in one day after being in my home the job actually took two days one for them to put the hardwood floors there and another day to lay the carpet. Three months later I noticed the floor in my kitchen starting to buckle learned that they have broke the waterline on my refrigerator which they knew never told me had to come back and replace the floors in my kitchen now the carpet is coming up in the bedroom around the wall in the threshold from the carpet to the hardwood floors are lifting called your company to complain again about the service that I received and was told my warranty will be up in a few days it was only for one year if anything else happens I would have to pay for it myself very unprofessional I would not recommend this company to anyone because of the customer service that I have received

Not Happy with installation, first day they showed up 9am to do a living room & dinning room floor, didn't leave till 9:30 that night, because one of the two installers left to do another job, left us with one installer who no speak English. He knock over things in our living room and cut our phone line, service was lost for three days, he did not even let us know.

Day two, we had the bath room & kitchen floor done with vinyl, showed up 9:am with four installers two left because they brought the wrong flooring did not come back until 6:pm, finished the job 9:00 that night, once again no speak English, did not install the bathroom floor properly, got glue all over our new dinning room floor, which I had to clean after they left, did not leave us any extra vinyl in case of repair, we were stuck in our basement for two days waiting on the job to be done, complained to GM and he said he would send a check of $200 to pay for damages, and send us extra vinyl, we got the vinyl, but still waiting on the money fourth week coming up. would not recommend this company.

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing the new flooring. They were extremely respectful and considerate of our home. The flooring looks fabulous and we are very satisfied with they work they completed.

Also, the customer service individuals that we had to deal with were patient and polite with our concerns.

I need carpeting...soon as possible

Hardwood installed in 3 areas on June 25, 26, 2019. I couldn't be more pleased.

Installers Marvin and Martin were professional, courteous and very neat as they removed old carpet and installed hardwoods. They were on time and called me to let me know they were on their way each day.

My floors are beautiful; perfect installation and wonderful experience overall. I would recommend 50 Floor to my family and friends.

Jan

A woman came to do our estimate on 5/23/2019. It is over 5 weeks later and only just received the estimate today.

The estimate says almost nothing. It's simply a price. No explanation or breakdown of costs and materials.

I finally received this quote after calling FOUR times over the last three weeks. I spoke to the corporate office and the regional office.

Each time I was met with irritation and people unwilling to help. I was told "there's nothing I can do unless you call the sales person". Well the salesperson never gave me a card.

She said she "didn't have one on her" at the time of her visit.

I am beyond irritated and will NEVER recommend 50 flooring to anyone. As a matter of fact I will do the complete opposite and let people know how poor the customer service is.

In February of 2015 my husband and I purchased carpet fro 50 Floor after hearing many commercials on TV and radio about their quality product and their service. The sales process went smoothly and we received a "Trust Dale" discount.

After just a couple of years we noticed unsual wear and traffic marks. I called and voiced my concerns to 50 Floor. Thus began a long string of phone calls and excuses of what the problems were. We were first told that we should have had the carpet cleaned within 18 months of purchase. In my 50 years of home ownership i have never had my carpet cleaned that quickly. Keep in mind it is just my husband and myself.

50 Floor sent out a rep from their company that said the problem was our vacuum cleaner. We have two vacuums; a central vac system and a Hoover Windtunnel. Then an independant rep from All Flooring Inspections came out. After a half hour and "testing" the report came back with no problems with the carpet. (It even said our vacuums were good.)

Both men agreed that our carpet looked bad. I even showed both of them our original carpet which is on the steps to the second floor and in our upstairs. It's been down for 20 years and has never been cleaned.It has virtually no wear. It looks better than our "new" carpet downstairs.

I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not.

From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet.

We are in our 70s, retired and on a fixed income. We keep a very clean home. We have had carpet in every home we have lived in our 50 years of marriage. We have never had carpet to wear like this even raising three boys that were in and out all day.

We are very disappointed in 50 Floor, Trust Dale and Phoenix Carpet.

Also:We have had 50 Floor out twice to repair rolls in the carpet due to stretching and pulling away from the wall. We now have another roll at this time.

They were 3 weeks late for installation. Then when they arrived for installation they did not have enough carpet for our master bedroom closet.

Thus we now have no flooring in our master closet and have wood strips with nail heads exposed. They are unsure when they can come install the carpeting for the master closet.

wanted new hardwood floors because I am selling my house. Brian came out, showed us the product, priced it out. Called later to inform me the hardwood I ordered was no longer in stock, but offered a wider plank to replace. While in process of ordering, he also informed us that it was so expensive due to taking up old hardwood and hauling it away. We asked if he could just lay flooring over the old to help with price. It was actually a savings of $500, which was ridiculous. When they came to install, I questioned the product and was told it was a sealed hardwood.

They had to come out 2 times to finish job and fix thresholds. I felt like it looked cheaper than product shown to me before signing paperwork.

My house went up for sale and when the buyers inspector sent his report, stated it was a laminated flooring with small layer of hardwood.

I called the customer service department at 50 Floors and asked them why I purchased hardwood but received a different product. Ron was very confrontational with me, kept saying he wasn’t trying to argue with me. Decided to have someone come out and look at product. The salesman was very rude and confrontational as well. Stayed it was an engineered hardwood flooring. When asked why it was not hardwood as marked on my bill of sale, he said it was the same thing.

After all is said and done, they basically pull a bait and switch on customers and then will not even give any kind of customer service to my concerns. To pay $8000 for a engineered hardwood is so not okay and then to be treated disrespectfully is not the customer service I expected.

This company does not need to rip people off to make them successful. It is a shame to charge premium price and receive inferior product.

This was my first experience with this company. I was actually referred by another family, whom which I love their flooring that was done by this particular company.

The salesman was awesome. When the installers came to install my flooring in my kitchen and at my foyer - almost upon completion they BURNED my living room carpet!

I have been communicating with this company for almost a month to have it repaired and I keep getting excuses from them as to when they will repair what their installers done. Hopefully I want need to take this matter any further because they seem like a good private company.

De-laminating all over

Bubbles in bathrooms that make noise when you walk on them. Not to mention

Wrinkles in flooring.

Bowing in the living room that dips when you walk on it.

Anywhere they cut the trim too high, they caulked it.

A LOT of caulk

All the 1/4 round that was put back down was not put where it came from. It was all measured exactly and fit perfectly before. Part of a bathroom is missing the base completely!

Wherever a floor vent goes, they don’t fit.

They sent a crew of Mexican men which is fine, they normally do good work not this time. The first day, they packed up and left while we were out back,out of their way.

Hadn’t been here but a couple hours. Not one of them spoke English. Didn’t bother telling us they’d left.

We spent the whole time outside and then they told their boss that we were “mean to them”! But they didn’t speak English!

Many, many more problems.

No.

customer service whatsoever.

Seems once they got the money, we were out of luck!

We’d love for someone with some knowledge to come take a look.

I’ll keep complaining about this till the cows come home. This was a HUGE investment and it looks like crap!